Note fondée sur 2 285 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Bien placé, mais pas très propre
Commentaires de Gestion de l’hôtel
8 août 2024 par Beachfront Palms Hotel , Gestion de l’hôtel
Dear Maxime,Thank you for your feedback. We're glad you found the location convenient. However, we're sorry to hear about the cleanliness issues you experienced. Your comments will be shared with our team to ensure improvements are made. We hope to have the opportunity to provide a better stay in the future.Thank You,Beachfront Palms Hotel Management
par un voyageur
Publié le 26 mars 2024 sur Expedia
Beaucoup de bruit
Commentaires de Gestion de l’hôtel
27 mars 2024 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Manon,We apologize for the inconvenience caused by the noise during your stay. Your comfort is important to us, and we understand the impact of noise disturbances on your experience. We will address this issue with our team to ensure that measures are taken to minimize noise disruptions in the future. If there's anything else we can do to improve your stay or if you have any specific concerns, please don't hesitate to contact us. We appreciate your feedback and hope to have the opportunity to provide you with a more peaceful experience during your next visit.Sincerely,Beachfront Palms Hotel Management
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Lise,Thank you so much for giving us a full-star rating for your stay in Galveston. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beachfront Palms Hotel!We are glad you had a memorable stay with us at Beachfront Palms Hotel and hope you return soon.Kind Regards,Beachfront Palms Hotel Management
par un voyageur de vedene
Publié le 20 sept. 2023 sur Expedia
l e manager de l'hotel n' a pas tenu sa promesse il devait nous rembourser sur notre compte pour le supplement vue sur piscine de 32 euros, car la chambre n' a pas été faite pendant 2 jours, ni les serviettes changées, ce remboursement n' a pas été fait depuis notre retour merci de vous mettre en contact avec eux ou nous rembourser cette somme et nous tenir au courant de la situation danielle TIXIDRE
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Danielle, I apologize for the inconvenience you have experienced during your recent stay at our hotel. Your feedback is important to us, and I want to assure you that we take your concerns seriously. I understand that you were promised a reimbursement of 32 euros for the pool view supplement due to the room not being serviced for two days and towels not being changed. I apologize that this refund has not been processed since your return. I will investigate this matter and ensure that the reimbursement is promptly processed. Your satisfaction is our priority, and we appreciate your patience and understanding. Thank you for bringing this matter to our attention, and I want to assure you that we are committed to addressing and rectifying this situation to your satisfaction. Kind Regards, Beachfront Palms Hotel Management
par un voyageur
Publié le 31 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2022 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Marie,
Thank you so much for the PERFECT SCORE RATING of your stay at Beachfront Palms Hotel. We are glad that you had a great time here. We are happy to learn that you found our hotel conveniently located. Our team works really hard to keep the premises clean and comfortable. We hope you also enjoyed our on-site amenities, which most of our guests love. We would love to host you again next time you visit Galveston.
It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again soon.
Thank You,
Beachfront Palms Hotel Management
par un voyageur
Publié le 25 oct. 2024
Great
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear TERESA,Thank you for your fantastic feedback! We're delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Kind Regards,Beachfront Palms Hotel Management
par un voyageur
Publié le 13 oct. 2024
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Monica,Thank you for leaving a review for us; however, We apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Beachfront Palms Hotel Management
par un voyageur
Publié le 12 oct. 2024
There was mold all around the edges/corners of the ceiling.
The t.v. remote did not work.
As far as the staff was concerned, if they were at the front desk they were polite and helpful. If the staff was out on the property, they were rude and acted put out if you asked them a question.
We will not be staying at this property again.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Monica,Thank you for taking the time to share your experience with us. We sincerely apologize for the mold issue and the inconvenience with the TV remote. Cleanliness is a top priority, and we will investigate this matter immediately. We're also sorry to hear about the inconsistency in staff behavior; we will address this with our team to ensure a more uniform and welcoming experience for all guests. Your feedback is crucial as we work to improve our service. We hope you will reconsider and give us another chance in the future.Sincerely,Beachfront Palms Hotel Management
par un voyageur
Publié le 5 oct. 2024
I'm here all the time and I love it amazing staff and location
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Janine,Thank you so much for your kind words! We're delighted to hear that you love staying with us and appreciate our amazing staff and location. Your continued support means a lot to us, and we look forward to welcoming you back again soon!Kind Regards,Beachfront Palms Hotel Management
par un voyageur
Publié le 5 oct. 2024
Come here a lot very friendly perfect location to walk to the beach ... And again amazing staff
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Beachfront Palms Hotel Management, Gestion de l’hôtel
Dear Janine,We’re thrilled to hear that you enjoy your visits with us! It’s wonderful to know that our friendly staff and perfect location enhance your experience. Thank you for your continued support, and we can’t wait to welcome you back for another stay by the beach!Kind Regards,Beachfront Palms Hotel Management
