Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Saint Hubert
Publié le 2 juill. 2023 sur Expedia
Motel OK en général mais sans plus.
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Management , Gestion de l’hôtel
Hello Danny, and thank you for submitting your review. We appreciate your feedback and are pleased to hear you had a pleasant stay. We thank you for being our valued guest here at The Beachcomber Inn, and we hope to see you again the next time you visit the island.
par un voyageur
Publié le 15 févr. 2023 sur Hotels
* bon rapport qualité prix
* proche de la plage 200m environ
* check in rapide
Commentaires de Gestion de l’hôtel
16 févr. 2023 par Management , Gestion de l’hôtel
Bonjour Alain et merci d'avoir déposé votre avis. Nous apprécions vos commentaires et sommes heureux d'apprendre que vous avez apprécié votre séjour chez nous et que vous avez apprécié nos tarifs imbattables, notre emplacement idéal près de la plage et notre personnel. Nous avons tous apprécié de vous avoir ici! Nous vous remercions d'être notre précieux invité ici au Beachcomber Inn, et nous espérons vous revoir la prochaine fois que vous visiterez l'île !
par un voyageur
Publié le 23 août 2024 sur Expedia
Great place
Commentaires de Gestion de l’hôtel
23 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 21 août 2024 sur Expedia
There was no hot water. Rooms smelled worse than I have ever smelled. Staff was friendly dealing with all the complaints. Not worth $175 to lay my head.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret the lack of hot water and the unpleasant odour in your room. This is not the experience we want for our guests, and we're sorry that these issues impacted your stay. While we're glad our staff was friendly, we understand that this does not make up for the discomfort you experienced. Your feedback is important, and we will be addressing these concerns to improve our service. Thank you for bringing this to our attention.
par un voyageur
Disappointed
Publié le 20 août 2024 sur HotelsThe hotel was undergoing renovations. Our first room had a TV that wouldn't work. They gave us another room which had a TV that worked a little better. The coffee pot had no basket for the coffee to go into and there were no coffee supplies. We were given supplies but never got the basket so it was if no use. There wasn't even coffee at reception. In all the moving between rooms we somehow lost a pillow which we discovered when we got home. The phone number at the front desk only worked intermittently. When I finally reached the desk after calling for 1.5 days, the person answering said that yes, they had our pillow. Family members were still in the area and went to get it but no one, including the manager, could find it. I tried calling again for another day and never got through.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the numerous inconveniences you encountered during your stay, including issues with the TV, coffee supplies, and communication with our front desk. It's disappointing to hear that we were unable to locate your missing pillow despite confirming it was found. We are addressing these concerns with our team to prevent similar issues in the future, especially during our renovation period. Your feedback is invaluable, and we hope you'll consider giving us another opportunity to provide a better experience.
par un voyageur
Publié le 20 août 2024 sur Hotels
The check in staff was very friendly and the rooms are not bad, but unfortunately we woke up the next morning to a dead roach that had been in the sheets.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your kind words about our check-in staff and the room. However, we sincerely apologize for the unacceptable experience you had with the dead roach in the sheets. This is certainly not the standard we aim for, and we are addressing this issue with our housekeeping team immediately. We appreciate your feedback and hope you'll consider giving us another chance to provide a better stay in the future.
par un voyageur de Woodville
Publié le 20 août 2024 sur Expedia
In their defense, they were still cleaning after hurricane Beryl. This place is still in terrible need of a face-lift thought.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 17 août 2024 sur Expedia
Very unkempt and rooms smelled like mold
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
Like
Commentaires de Gestion de l’hôtel
17 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
