Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel à reserver sans hesiter
Publié le 11 avr. 2018 sur HotelsPiscine et jacuzzi en intérieur très agréable. Pdj parfait très varié et bon.literie confortable.bon accueil
par un voyageur
Publié le 7 nov. 2024
Everything. Went well the staff were friendly
Commentaires de Gestion de l’hôtel
7 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Tyler, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Galveston Island. We are especially happy you loved our great associates. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Irene Carrillo General Manager
par un voyageur
Wonderful Accommodations
Publié le 3 oct. 2024 sur HotelsRoom was clean, spacious, great view, wonderful staff. Felt safe both coming and going from the hotel.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Teresa, We are delighted to read the review of SpringHill Suites Galveston Island. We enjoy providing our guests with everything they need for a perfect stay, including our fresh and spacious accommodations with incredible views. We are pleased that you had a memorable visit and enjoyed our excellent hospitality. It was our pleasure hosting you, and we hope to see you again whenever you return to our area.Best Regards,Irene Carrillo, General Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Vacation with my family and it was a really nice place. Heated pool was a plus, breakfast was good with lots of options, and room with pullout couch was exactly what we needed. The couch also had a chase lounge which was helpful as well. Staff was very helpful and accomodating. My critiques are the fitness room was horrible, it needs upgraded and more equipment/options, the exterior needs a paint job to be more updated like other Springhill suites we see, and our room TV had issues connecting to internet and the bathroom handle became loose. We will be back tho as we enjoyed our stay overall.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Joseph, Thank you for being our guest at SpringHill Suites Galveston Island and for sharing your review. We are delighted that you liked our well-maintained accommodations and appreciated our welcoming and hospitable associates. Thank you for highlighting our breakfast options. Having said that, we apologize for the issues you experienced in your accommodations. We will share your comments with our maintenance department. Thank you again for your feedback, as it allows us to continually monitor and improve our guest experience. We look forward to welcoming you back and providing you with the exceptional stay you deserve.Best Regards,Irene Carrillo,General Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Rami, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Thank you for being our guest and sharing your rating; we hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards,Irene Carrillo, General Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Raul, We are thrilled you had an excellent stay at SpringHill Suites Galveston Island, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Irene Carrillo, General Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Nina, We appreciate you taking the time to leave your generous rating regarding your recent visit to SpringHill Suites Galveston Island. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards,Irene Carrillo, General Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Angelia, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to SpringHill Suites Galveston Island soon!Best Regards,Irene Carrillo, General Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The property is very conveniently and centrally located on Galveston Island.
The property is well maintained, but not in pristine condition. Most of the staff are generally awful and unfriendly but professional.
There is ALWAYS a problem EVERYTIME I stay there, and I always have to ask for assistance about one problem or another. It is never smooth or uneventful.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Roy, Thank you for being our guest and for sharing your review. We apologize for the service concerns you had and regret any issues that kept you from thoroughly enjoying your stay. We will address these concerns with our team to ensure improvements going forward. Thank you again for your feedback. On a positive note, we are delighted that you liked our property and appreciated our prime location. We would welcome another opportunity to show you our outstanding hospitality.Best Regards,Irene Carrillo,General Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The property is very conveniently and centrally located on Galveston Island.
The property is well maintained, but not in pristine condition. Most of the staff are generally awful and unfriendly but professional.
There is ALWAYS a problem EVERYTIME I stay there, and I always have to ask for assistance about one problem or another. It is never smooth or uneventful.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Roy, Thank you for being our guest and for sharing your review. We are delighted that you liked our property and appreciated our prime location. Having said that, we apologize for the service concerns you had and regret any issues that kept you from thoroughly enjoying your stay. We will address these concerns with our team to ensure improvements going forward. We would welcome another opportunity to show you our outstanding hospitality.Best Regards,Irene Carrillo,General Manager
