Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
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par un voyageur
Dirty & misleading
Publié le 11 août 2024 sur HomeAwayThe place was dirty with dead bugs on inside window ledges, litter throughout, matted rugs, filthy fridge, finger prints on walls and doors, and grimy floors. The ceiling fan in the family room was covered with dust and debris that flew off when the fan was turned up and the overall feeling of the place was that no deep cleaning had been done for several months. The hosts requests you to wash all of the towels before checking out at 10:00 am. This was very disappointing seeing that a large cleaning deposit was already charged as part of the booking fee. Bunk beds were wobbly, family room curtains were falling off rods, there were loose screws all over the floor which children stepped on, and there was a very limited set of kitchenware for cooking.
The garage was filled with a variety of arcade games as shown on the listing, but only a few of the games were actually functional. Additionally, the vending machines therein were only display pieces and were completely dysfunctional. The listing stated that guests had access to a “communal pool”, but in reality the community’s pool was not available to guests staying at the home. When we asked the hosts about this, they claimed that the listing was simply referring to the local garden city recreational pool a few miles away - anyone can access this pool by paying a fee to enter.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par VrboOwner, Gestion de l’hôtel
We're sorry to hear you had a 1 Star stay. The listing description for the pool clearly stated what I told you when you asked me for the pool key. You didn't read the description. Regardless, I removed the reference to the community pool to avoid any confusion for future guests. You are the first and only guests to be confused. While I will share your negative feedback with our cleaners and maintenance team, I do feel you over exaggerated about how horrible everything was because you were upset about not having a pool key. We do try our best to accommodate guests and provide a nice place for people to have a great time. The check out instructions we ask are not mandatory, but really great if guests are able to help out.
par un voyageur
Overall
Publié le 9 juin 2024 sur HomeAwayNo grass for kids to play and in the game room the games didn’t work. They did bring a few over but on the internet it looked awesome. And you couldn’t open the garage door and it had a very musty smell. The house itself was very clean and nice.
par un voyageur
Great location. Beautiful views.
Publié le 11 sept. 2023 sur HomeAwayThe kids loved it. Comfortable, close to the lake, would book again!
par un voyageur
Amazing views
Publié le 20 août 2023 sur HomeAwayNot perfect, but close to it! Really stunning views and relaxing, comfortable home. Fantastic stay.
par un voyageur
Perfect vacation home
Publié le 5 août 2022 sur HomeAwayMy family and I recently spent a fabulous week in bear lake. The house was amazing. It was the perfect size and location. The view from the upper deck was a great place to start your morning and end your day. The children loved the gameroom and the adults loved the hot tub. I could go on and on about how wonderful the house was, we hope to return.
Commentaires de Gestion de l’hôtel
6 août 2022 par VrboOwner, Gestion de l’hôtel
We're happy to hear everyone loved the amazing views, game room, decks and space. It was great having your group! Your welcome back again anytime. We hope to see you again in the future, thanks for booking with us!
par un voyageur
FANTASTIC Property-- Great for families!
Publié le 26 juin 2022 sur HomeAwayWow-- this property is beautiful! It was perfect for our group of 13, which included adults and kids (age 6 and under). The views of Bear Lake are phenomenal, and the space is comfortable-- enough room to cook, dine, relax, and play games together. There's things for adults and kids here, and enough rooms for us all to have our individual space. The host communicated clearly and responded quickly to all of my inquiries. I really cannot say enough good things about the property and the house! We hope to return in the future. Thank you for a wonderful experience!
Commentaires de Gestion de l’hôtel
11 juill. 2022 par VrboOwner, Gestion de l’hôtel
It was great having you! We really appreciate your review and feedback and we are happy you enjoyed the view, space and activities available here. We look forward to having you again in the future. Thank you!