Note fondée sur 1 416 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
terrible
Publié le 13 août 2024 sur Hotelsterrible front desk person, property was not at all like the description on website
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Denise,Thank you for your feedback, and I’m truly sorry to hear about your experience. We strive to provide a welcoming environment, and it’s disappointing to learn that our front desk service did not meet your expectations. Your comments regarding the property not matching the description are concerning, and we will investigate this matter further to ensure accuracy in our listings. We appreciate your insights, as they help us improve. Please feel free to reach out directly if you’d like to discuss your stay further. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Peaple above us were smoking on the balconey and ashes wre dropping onto our balconey.No clean towels were left the next day and the coffee was not replaced for the next morning.After about 5 o'clock there was no one in the office to ask for toweels or coffee.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Randal,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the smoking above you, as well as the lack of clean towels and coffee during your stay. It’s unfortunate that you were unable to reach someone in the office after hours for assistance. Your feedback is vital as we strive to improve our services. We appreciate your understanding and hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Amanda,Thank you for staying with us and for your valuable review. Our mission is to achieve total guest satisfaction, and we're thrilled to have met your expectations. Every day, we have the privilege of serving many guests and their families, and it's gratifying to hear their positive feedback. We hope to have the pleasure of welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
The Creek behind the hotel was wonderful. We really enjoyed setting on the balcony drinking coffee and listening to the creek run. There were several restaurants close by and everything was in walking distance. We will definitely stay again.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jody,Thank you for your lovely review! We're thrilled to hear that you enjoyed the beautiful creek behind the hotel and had a relaxing time on the balcony with your coffee. It's great to know that you found the nearby restaurants convenient and within walking distance. Your positive experience means a lot to us, and we can't wait to welcome you back for another enjoyable stay! Safe travels until then!Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Nice view
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Katie,Thank you for the 5 out of 5 rating! We're delighted to hear that you enjoyed the nice view during your stay. Scenic views can really enhance the overall experience, making it more memorable and enjoyable. We hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Had a Bear get in back of my truck and destroy brand new cooler!! Staff acted like no big deal. Also done heavy damage to a Suv on driver side . One lady took pictures of bear walking on second floor balcony and even filed police report!!
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Duane,Thank you for sharing your experience with us. We sincerely apologize for the bear incident that caused damage to your cooler and SUV. We understand how unsettling this must have been, especially with the staff's response not meeting your expectations. Wildlife encounters can be unpredictable, and we take such matters seriously. Your feedback will help us improve our communication and response in similar situations. We hope to provide you with a better experience in the future.Sincerely, Hotel Management
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mirela,We sincerely appreciate your excellent rating! It’s so rewarding to hear you had a flawless stay. Delivering exceptional service and creating memorable experiences is our passion. We’d love to hear more about what made your stay special. Your feedback guides our efforts and inspires our team. We can't wait to host you again!Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The hotel manager Greg B refused to give me his senior boss’s email, stating his manager lives out of state so he couldn’t give me an email - which makes no sense. I had very serious concerns regarding the behavior and lack of professionalism with the Hotel Manager. I was concerned he would enter our room in the middle of the night after being threatening. In addition, Black Bears are very comfortable at this property and walk up all the stairs to each floor, and are roam the property daily. The Hotel staff doesn’t acknowledge the bears being present, nor do they provide any bear safety information. The Bear Creek Inn is the only hotel property in Gatlinburg you will find horrible bear safety practices. This bear will most likely have to be put down due to the negligence of this staff. Horrid.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Shannon,Thank you for sharing your concerns. We sincerely apologize for your experience with our management and the lack of professionalism you encountered. Your safety and comfort are our top priorities, and we take your feedback seriously. We will address your concerns regarding bear safety practices with our team immediately to ensure proper protocols are in place. We appreciate your insights and hope to improve our services for future guests. Your experience is valuable to us.Sincerely, Hotel Management
par un voyageur
It was just ok
Publié le 29 juill. 2024 sur HotelsIt was ok,.They took an old rundown motel and threw a few $$$ into it. Its fine if your just going to spend a day. I wouldn't stay any longer.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Paul,Thank you for your feedback. We’re sorry to hear that your stay didn’t fully meet your expectations. We appreciate your comments about the improvements made to the property and understand that it may not have been ideal for a longer stay. Your feedback is valuable to us, and we’ll use it to make further enhancements. Thank you for sharing your experience, and we hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The creek running along the back of the hotel was beautiful. The office was closed upon arrival, and it was loud throughout the night as drunk people returned to their rooms.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ryan,Thank you for sharing your feedback. We’re pleased that you enjoyed the beautiful creek behind the hotel. However, I apologize for the inconvenience caused by the office closure upon your arrival and the noise during the night. We are committed to providing a comfortable stay and will address these concerns with our team to improve guest experiences. We appreciate your input and hope to welcome you back for a more peaceful visit.Sincerely, Hotel Manager
