Note fondée sur 1 348 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 4 oct. 2024 sur Hotels
Bear come up the creek behind hotel you can set on the balcony & watch them
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Carrie,Thank you for your fantastic review! We're thrilled to hear that you enjoyed watching the bears from your balcony - what a unique experience! We appreciate your 10/10 rating and hope to welcome you back soon for another memorable stay!Sincerely, Hotel Manager
5 sur 5
par un voyageur

Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dianna,Hello! We’re absolutely thrilled by your 10/10 review! Knowing that you had a wonderful stay is exactly what we strive for. It’s fantastic to hear our staff and amenities met your expectations. We look forward to your next visit and the opportunity to provide you with another excellent experience!Sincerely, Hotel Manager
5 sur 5
par un voyageur

Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tanisha,We’re honored to receive your 10/10 rating! It’s great to hear that you found everything just right during your stay. Your kind words about our team and facilities motivate us to keep delivering exceptional service. We can’t wait to welcome you back for another unforgettable experience!Sincerely, Hotel Manager
5 sur 5
par un voyageur

Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Roberto,Thank you for your impressive perfect-star review! We’re so glad to hear that your stay was memorable. Your positive feedback inspires our team to continue providing exceptional hospitality. We can’t wait to welcome you back for another extraordinary experience in the future!Sincerely, Hotel Manager
5 sur 5
par un voyageur

Great place great price

Publié le 28 sept. 2024 sur Hotels
Was a great stay, get to see black bears in the morningsoff the balcony beside the creek
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Billy,Thank you for the perfect 10/10 rating! We're thrilled to hear that you had a great stay and enjoyed the unique experience of seeing black bears from your balcony by the creek. Your feedback means a lot to us, and we can’t wait to welcome you back for another memorable visit!Sincerely, Hotel Manager
4 sur 5
par un voyageur

Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anke,Thank you for your feedback and for the 8/10 rating! We’re thrilled to hear that you enjoyed your stay with us. Your satisfaction is important, and we’re always looking to improve. If there are any specific aspects that stood out or areas where we could enhance your experience, please let us know. We look forward to welcoming you back for an even better visit in the future!Sincerely, Hotel Manager
5 sur 5
par un voyageur

Publié le 20 sept. 2024 sur Hotels
This little hidden gem is my favorite place to stay in Gatlinburg. The creek behind the property is soothing and this time of year the bear activity is abundant. Such a perfect place to get away, and the Parkway shopping is only a ten minute walk. Best of both worlds.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Melinda,Thank you for your glowing 10/10 review! We're thrilled to hear that you consider us your favorite place to stay in Gatlinburg. The soothing creek and abundant bear activity truly create a unique experience. We're also glad you enjoyed the convenience of being just a short walk from Parkway shopping. We can’t wait to welcome you back for another perfect getaway!Sincerely, Hotel Manager
2 sur 5
par un voyageur

Publié le 17 sept. 2024 sur Expedia
The door would not lock all the way so I felt unsafe. The ironing board legs were broken. The TV had lines going across the screen so you could not view it properly. The comforter was ripped and torn and they charged unexpected fees
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Walter,Thank you for sharing your concerns with us. We sincerely apologize for the issues you experienced during your stay, including the door lock, broken ironing board, and malfunctioning TV. Your safety and comfort are our top priorities, and we regret that we fell short. We will address these matters with our maintenance team and review our fee structure to ensure transparency. We appreciate your feedback and hope to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
5 sur 5
par un voyageur

Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Herman,Thank you for your wonderful feedback! We are so happy to hear that your stay exceeded your expectations. Our staff works hard to provide a welcoming atmosphere, and it’s rewarding to know you appreciated it. Your comments about our amenities are greatly valued. We look forward to welcoming you back soon, where we hope to deliver another outstanding experience that you will cherish!Sincerely, Hotel Manager
5 sur 5
par un voyageur

Publié le 1 sept. 2024 sur Hotels
I really enjoyed it. If I were to go back to the area I would stay there again
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robin,Thank you for your 10 out of 10 rating! We’re absolutely thrilled to hear that you really enjoyed your stay with us. Your positive feedback motivates our team to keep delivering exceptional service. We're delighted that you would choose to stay with us again if you return to the area. We look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager