Note fondée sur 751 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Hotels
Close to down town Gatlinburg. Nice area. Great views. Clean room and nice people.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Kenneth,We are thrilled to hear that you enjoyed the convenient location, stunning views, clean room, and our friendly staff during your stay. Your kind feedback is greatly appreciated, and we hope to welcome you back for another memorable visit in the future.
par un voyageur
Would recommend 110 %
Publié le 11 août 2024 sur HotelsI had an issue with ac. They came looked at it said we will just put you in new room. It was about a half hour total so quick for customer concerns. Breakfast was much more than anticipated. Eggs sausage biscuits gravy potatoes bagels cereal sooo many options. Don't get me wrong needs updates but considering price, excellent service and how close to downtown it gets 5 stars for sure. Pool was very clean I didn't get in but very nice area to sit outside and read a book
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello roxanne,We appreciate your feedback on our prompt service and varied breakfast options. Our team always strives to address guest concerns efficiently. Although updates are needed, we are pleased you found value in our services given the proximity to downtown. It's reassuring to know you enjoyed the cleanliness of our pool area as well, providing a relaxing environment for our guests to unwind.
par un voyageur
Publié le 9 août 2024 sur Expedia
Great location..
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Christopher,We're thrilled to hear that you enjoyed our hotel's convenient location. We appreciate your feedback and hope to welcome you back in the future.
par un voyageur
😊
Publié le 8 août 2024 sur HotelsThere was blood on the wall by the light switch and the staff is a little rude but good stay
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Cheyenne,We appreciate your feedback and apologize for any inconvenience caused during your stay. We will address your concerns with our housekeeping and front desk teams to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Abad,We are thrilled to hear you had such a fantastic experience with us! We hope to welcome you back soon for another wonderful stay.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Larra, We apologize for any shortcomings during your stay. Please feel free to contact our hotel directly so we can address any concerns you may have. Your satisfaction is our top priority.
par un voyageur
Never again!
Publié le 25 juill. 2024 sur HotelsI would not recommend this hotel ! Had to call 5/6 times a day for towels, toiletries. No one would answer phone for assistance. Pool water was green was NOT clean and no pool towels ! Breakfast needs more toasters lot of rude ppl …and variety of breakfast food would be nice especially for ppl staying more than 2 days .
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Kimberly D,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We strive to improve our services and will address these issues with our team immediately. Your comments will help us enhance the guest experience for future visitors.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
El cuarto tenía un olor demasiado desagradable y el toilet no servia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Veneranda, Lamentamos escuchar sobre la experiencia que tuvo en su habitacin. Valoramos sus comentarios y los trasladaremos al equipo correspondiente para futuras mejoras. Esperamos poder recibirlo nuevamente en el futuro para brindarle una experiencia mís satisfactoria.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Overall was OK
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello VIVIAN,Thank you for sharing your feedback with us. If there are any specific areas you believe we can improve on, please feel free to contact our management team directly.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Manager, Gestion de l’hôtel
Hello Yaneth,We are thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another exceptional stay at our hotel.
