Note fondée sur 760 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello orenthia, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Una noche estuvo bien
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Duny,Agradecemos que haya disfrutado de su estancia con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. íGracias por su comentario!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
There for family reunion. Room was clean. They could have finished the wall repair with paint. Shower curtain too short so water went all over the floor. Did have hot water so no complaint on that. NOT ENOUGH PARKING when hotel is busy. Had to park in road beside hotel with two other cars. Breakfast was good.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Manager, Gestion de l’hôtel
Hello Randy, We appreciate your feedback on your recent stay with us. We will make note of your suggestions for wall repairs and shower curtain length. Our team is glad you found the hot water satisfactory and enjoyed our breakfast offerings. Please feel free to reach out to our management regarding any unresolved issues. Thank you for choosing our hotel for your family reunion.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
The room smelled bad so we asked to be changed to another room. Good breakfast!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback and are glad you enjoyed our breakfast offerings. Your comments regarding the room odor have been noted for future improvement. Should you have any further concerns, please feel free to reach out to our management team directly.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Loq security, no housekeeping
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mohdiftekhar Ali,We apologize for any inconvenience caused by the security measures and housekeeping services during your stay. Your feedback helps us improve our operations to enhance the overall guest experience. For further assistance or to share additional details, please reach out to our management team. Thank you for choosing to stay with us.
par un voyageur
Publié le 29 août 2024 sur Hotels
The room was very clean. Comfortable bed. Checking in was good. Walking distance to shopping and attractions. Good breakfast items.
Cons: vending machine had warm pop. And when trying to check out there was absolutely no one around. At front desk, in the breakfast area. No one. Was hesitant to leave my key in their so called drop box,which was a little basket.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Lorena,We appreciate your feedback on the cleanliness, comfort, and convenient location of your stay. Your thoughts on our breakfast offerings are valued. We take note of your concerns regarding the vending machine and check-out process, and we will address them with our team. Rest assured, your comments will be shared for further improvement.
par un voyageur
Publié le 24 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Maria,We appreciate you taking the time to share your feedback with us. If you have any further concerns, please don't hesitate to reach out to our management team for assistance. Thank you for choosing to stay with us.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Diana,We're sorry to hear your stay didn't meet expectations. Please don't hesitate to contact us directly to discuss any concerns so we can address them promptly.
par un voyageur
Publié le 23 août 2024 sur Hotels
The over all stay was good, however the room had a strong musty smell, room was clean, staff was pleasant, breakfast was decent
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Nicole,Thank you for sharing your feedback with us. We are pleased to hear that you had a good stay overall and found our staff pleasant. We appreciate your comments on the cleanliness of the room and the quality of the breakfast. Your input regarding the musty smell will be shared with our housekeeping team for review.
par un voyageur
Publié le 16 août 2024 sur Hotels
Close to down town Gatlinburg. Nice area. Great views. Clean room and nice people.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Kenneth,We are thrilled to hear that you enjoyed the convenient location, stunning views, clean room, and our friendly staff during your stay. Your kind feedback is greatly appreciated, and we hope to welcome you back for another memorable visit in the future.
