Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not my trip
Publié le 20 août 2024 sur HomeAwaypar un voyageur
Rev. G
Publié le 11 oct. 2023 sur HomeAwayPeaceful
par un voyageur
Fall vacation
Publié le 2 oct. 2023 sur HomeAwayCabin itself was an accurate description except for some basics that would be expected. For instance small rugs, new non broken broom and a dust pan , additional silverware / dishes. Better support for mattress. Frame was missing bolts and being supported with pieces of wood. Still has cobwebs . Shower head needs to be anchored. I feel that these are basic expectations. We arrived at checkin time and with in15 min of just unloading the car we had a maintenance worker at the door stating he had a work order for leaking sink . We sat outside with our dogs while he fixed the sink . Surprised it wasn’t done before we arrived. The outside setting was beautiful and the brook was amazing ! The ambiance of the cabin was spectacular. A little time and money with attention to detail could easily make this a 5 star stay! Back to outside setting - again it was spectacular but there is NO safe way to enter the cabin . Either walking around back through grassy area or to the cabin next door and steeping up a 2 foot step is a bit of a hazard. No one of a advanced age or disability would do well at this cabin .
Commentaires de Gestion de l’hôtel
17 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Patricia. We are glad to hear you enjoyed the location of our home. We appreciate you letting us know there is room for improvement, and we will pass your comments on to our local operations manager for them to address all your concerns. We hope to have another chance to impress you in the future.
par un voyageur
No Parking
Publié le 15 août 2023 sur HomeAwayNo parking. People at70 not a safe place to carry luggage. Bear came in and ate all our food. Left the Wednesday didn’t feel comfortable with the bear. Lost alot of money on this trip.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par VrboOwner, Gestion de l’hôtel
Kerry, we are disheartened to read that you experienced issues that kept you from enjoying your stay. To clarify, there is parking for one car and our instructions note that when you cross the bridge, the spot is to the right, behind the home. Also, our local manager assured us that there is also a large, shared parking area. We apologize for any frustration your party experienced and want you to know that you could have reached out to our team and they would have been happy to assist. Additionally, we are sorry for any inconvenience you encountered with your luggage and for the discomfort encountering a bear caused. We always want our guests to experience wonderful getaways and are sorry this was not the case for you. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Great location
Publié le 13 août 2023 sur HomeAwaySize of the rental is what we expected. But, there was a constant moisture within the living area (bed sheets, towels, and clothes left out). May benefit from a dehumidifier.
Commentaires de Gestion de l’hôtel
28 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Sean, for your feedback! We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
dirty
Publié le 17 janv. 2023 sur HomeAwayspider webs on sealing and d floor dirty specially under d bed
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, and we are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
No water need refund
Publié le 27 déc. 2022 sur HomeAwayNot good. Got to cabin water frozen. Reported this. Nothing could be done. Left got a hotel for the three nights. Never stayed in your cabin and I need a refund.
par un voyageur
Very quiet area to get out of the busy downtown Gatlinburg
Publié le 24 oct. 2022 sur HomeAwayGreat place,quiet,nice fire pit,brook running through property,did have a glitch,breaker problem(fridge,micro,coffee pot would not work) they did send out repair people,had to hire an electrician.We only booked 3 nights and left before he showed,They did compensate for that after return from trip,would rebook same cabin,
