Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Clean and Nice Stay!
Publié le 11 déc. 2024 sur HomeAwayWe enjoyed our stay and the location was perfect! Thank you!
Commentaires de Gestion de l’hôtel
11 déc. 2024 par VrboOwner, Gestion de l’hôtel
Megan, we are so happy that you enjoyed your stay and our location. Thank you very much for your 5 star review and please stay again.
par un voyageur
Clean but Stressful
Publié le 2 déc. 2024 sur HomeAwayOverall, the condo was very nice. It was clean and had all the necessary equipment in the kitchen. There were TVs in all rooms. The location was convenient. So the property itself was nice.
There were a few things about the place we didn't like. There were a few things surprising about it, there was no soap or shampoo for the showers. There was no coffee, not even a couple k-cups to get us started on our first day.
The main reason for the review was the level of stress we had about being there. The owners were sending us messages that there were cameras and the neighbors were watching and would call the police if we didnt follow the trash protocol or the pet rules. There were also other things like if there was a stain on the washcloths we would be charged, if it took the cleaners more time than expected we'd be charged... it just felt like they were waiting to catch us doing something and it made it hard to relax and enjoy an otherwise nice condo.
Commentaires de Gestion de l’hôtel
2 déc. 2024 par VrboOwner, Gestion de l’hôtel
Lindsey, we are very happy that you liked our condo and found it to be clean and convenient. We are sad though that you were stressed by the standard messages. Most every VRBO in the world has outside security cameras these days and VRBO requires that we notify all guests that they are present. Also most every VRBO in the world will have standard messaging that if a guest damages the property other than normal wear and tear there will be a damage charge, or if they engage in unruly or criminal behavior the police will be called. Many hosts charge a deposit in case there is damage, but we do not because we have not have many problems in that regard. Obviously, you do not have much experience with staying in VRBO's or you would have recognized the messaging as nothing but standard. Hopefully you get to stay in more in the future. There should have been soap and shampoo so we apologize for that and will speak to our cleaners about it.
par un voyageur
Beautiful View and Great Communication with Owners
Publié le 23 nov. 2024 sur HomeAwayThe view is beautiful! The road is steep and narrow… The beds are extremely uncomfortable and the place smelled musky. I have asthma and had a hard time with my breathing. I am normally not a complainer but the place would be perfect if it were updated and repainted! The communication with the owners was wonderful! A bear tried to get into our vehicles so there was bear prints on the truck… That was awesome!
Commentaires de Gestion de l’hôtel
24 nov. 2024 par VrboOwner, Gestion de l’hôtel
Kelly, thank you for your review. Yes if you want to stay in the mountains you do have to drive in the mountains, however our roads are well paved and plenty wide enough for oncoming traffic to pass with no problem, unlike many other mountain roads. I'm sorry you found our beds to be uncomfortable and that is unusual as we have had many compliments in our reviews about how comfortable our beds are with some guests asking us what kind they are so they can buy some for themselves. We have also never had a complaint about a musty smell but we will have our cleaners check it out. Also the condo was just redecorated 3 years ago and we have many compliments on the decor so I guess everyone has different tastes.
par un voyageur
Great cozy stay
Publié le 13 nov. 2024 sur HomeAwayWe had a great time at the house. Well furnished and stocked. Loved the location.
Commentaires de Gestion de l’hôtel
15 nov. 2024 par VrboOwner, Gestion de l’hôtel
Vikas, we are very happy that you loved our location. Thank you so much for your 5 star review.
par un voyageur
Enjoyable time
Publié le 5 nov. 2024 sur HomeAwayWe had an enjoyable stay at the condo. It was very nice and clean, and the walk-in shower was wonderful. I would have liked an electric fireplace instead of a woodburning, as I would have loved to have just clicked it on and off.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par VrboOwner, Gestion de l’hôtel
Fonda, thank you so much for your 5 star review. We are very happy that you enjoyed our condo. We will pass your compliments on to our cleaners.
par un voyageur
Smokey Mountains
Publié le 27 oct. 2024 sur HomeAwayGreat view, clean, comfortable. Basic cooking equipment for simple cooking. Kids enjoyed games and small game room.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par VrboOwner, Gestion de l’hôtel
Sarah, thank you so much for your 5 star review. We will pass your compliments on to our cleaners.
par un voyageur
We wish we’d stayed longer!
Publié le 12 oct. 2024 sur HomeAwayWe really enjoyed this property and would come back. Plenty of room and the layout was great. Beautiful views. We even saw a black bear from the window! An accumulation of small annoyances resulted in 4 out of 5 stars: no Kleenex (my husband was dealing with unexpected allergies), found a cover to a pot that was dirty, garbage bag was super flimsy and cheap and kept falling in on itself, the stove clock was 40 minutes behind (fixed it), only two kitchen towels provided (I think at least three should be provided, one for drying hands, one to lay out for hand-washed dishes, and one for drying dishes), and no lighter for the fireplace.
par un voyageur
Our First Anniversary
Publié le 8 oct. 2024 sur HomeAwayWe had a great time! The condo was wonderful! Even after Helene, there were only occasional showers and we were able to enjoy the national park, Gatlinburg and Sevierville. Loved the huge shower and the view from the condo. The view was a bit obstructed by trees, but we didn’t go up to the third floor common area where it might have been better. Also, be aware you do have to walk up/down a flight of stairs from/to the parking lot. The hosts were very responsive.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par VrboOwner, Gestion de l’hôtel
Gary, thank you so much for your 5 star review. We are very happy that you enjoyed our condo. Please stay again sometime.
par un voyageur
Best place to stay for a visit to the National Park & area
Publié le 29 sept. 2024 sur HomeAwayLocation, location, location. That's the most amazing thing about this condo. 15 minutes from the national park entrance, 15 from Gatlinburg, 20 from Pigeon Forge. Near the towns, but out of the hubbub. Looking out from the living area, one can see for miles across the valley. One evening we were treated to an amazing rainbow. The condo is very quiet and spacious. The kitchen has a wide array of pots/pans/dishes/knives/coffee pots, blender, etc. The walk-in shower is delightful, and there was lots of hot water. The beds are very comfortable. It was nicely decorated. Everything is extremely clean and maintained. The host checked with us to make sure we were okay, and we knew we could contact them, if need be, but they were very respectful of our privacy. We would most definitely stay here again. 5+ stars!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par VrboOwner, Gestion de l’hôtel
Alberta, thank you so much for such a wonderful and kind 5 star review. We are so happy that you enjoyed our condo and its location, amenities and view. Please do come again.
par un voyageur de Santa Clarita
Quaint and quiet
Publié le 26 sept. 2024 sur HomeAwayVery clean and stocked well. The beds were very comfortable. The game table did not work and the board games were missing most parts. Location was as expected, very high in the mountains. View from inside is at the tree line with no major Mountain Views. Local residents are friendly and helpful.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par VrboOwner, Gestion de l’hôtel
Joyce, we are very happy that you found our beds to be comfortable and we will pass your compliments on to our cleaners. The game table simply needed to be turned on. It is working fine. Thank you for letting us know about the board games. We will get on that.
