Note fondée sur 845 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mai 2024 sur Expedia
Un bon hôtel dans un environnement bucolique
Commentaires de Gestion de l’hôtel
21 mai 2024 par Megan- Guest Service Manager, Gestion de l’hôtel
Jean-marie, thank you so much for taking the time to share your review and rating of your stay. We are so happy you enjoyed your visit with us! We hope to see you again during your next trip to the Smokies!
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Megan- Guest Service Manager, Gestion de l’hôtel
Carolyn, we regret to see you did not enjoy your stay with us. Please accept our sincerest apologies for any problems you experienced during your stay. We hope you had a good time while in the area otherwise!
par un voyageur
Publié le 21 oct. 2024
older and a bit run down...and, a bit far down towards the end of the main strip~ but overall a good experience
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Niki, Gestion de l’hôtel
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!
par un voyageur
Publié le 9 sept. 2024
I would love to come back and stay again receptionist, she was really great
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Megan- Guest Service Manager, Gestion de l’hôtel
Yolanda, thank you so much for taking the time to share your wonderful feedback and review. We are so happy you enjoyed your visit with us! We hope to see you again soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Megan- Guest Service Manager, Gestion de l’hôtel
Yanet, thank you so much for choosing to stay with us during your recent visit to the area. We are so pleased by your rating and are glad to see you enjoyed your stay! We appreciate your feedback and hope to see you again soon!
par un voyageur
Publié le 15 août 2024 sur Expedia
It was great satu and even ended up staying an extra night. Loved sitting on the balcony and listening to the river. Trolley stop was a great plus or you could walk to the shops. We did get to see a bear in the parlor, it was amazing. Nicki at the front desk in the morning for breakfast was amazing and friendly and Mario was helpful. Elevator is working!!!
Commentaires de Gestion de l’hôtel
16 août 2024 par Megan- Guest Service Manager, Gestion de l’hôtel
Gail, thank you so much for taking the time to share your review. We are so happy to hear you enjoyed your visit with us so well! We hope to see you again during your next trip to the Smokies!
par un voyageur
A but of nature with a great location!
Publié le 15 août 2024 sur HotelsWe had an amazing time! The location was great! The amenities were exactly what we were looking for and we got the added bonus of seeing bears every day we stayed!
Commentaires de Gestion de l’hôtel
16 août 2024 par Megan- Guest Service Manager, Gestion de l’hôtel
Alyssa, we are so happy you enjoyed your stay with us. Thank you for sharing your feedback with your review! We appreciate your business and hope to see you as our guest again sometime!
par un voyageur
Publié le 14 août 2024 sur Expedia
The trolley was close so transportation was great. Not too many dinning options.
Commentaires de Gestion de l’hôtel
15 août 2024 par Megan- Guest Service Manager, Gestion de l’hôtel
Tayyabah, thank you so much for choosing to stay with us during your recent visit to the area. We appreciate your feedback and hope to see you as our guest again soon!
par un voyageur
Publié le 13 août 2024 sur Expedia
The hotel is in a great location but with the elevator being out of service for the whole stay it made getting to and from the room very difficult especially with a handicapped guest. Would not have booked had I known. Front staff at breakfast couldn't be any less interested in the guests, was stuck on his phone the whole time and was very difficult to talk to and get questions answered. Also found if a bit disturbing that we were forced to watch news about wars, bombing and people dying while eating breakfast. When we asked the very unhelpful front desk person to change the channel he informed us that it is "hotel policy" to keep the TV on that channel. Won't stay there again.
Commentaires de Gestion de l’hôtel
13 août 2024 par Niki, Gestion de l’hôtel
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.
par un voyageur
Publié le 12 août 2024 sur Expedia
We booked this room for the views and it was well worth it. We had an amazing view of the room and even seen some bears.
Commentaires de Gestion de l’hôtel
13 août 2024 par Niki, Gestion de l’hôtel
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!
