Ratings based on 420 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Hotels
Amazing and will be back
Comment from Hotel Management
Sep. 18, 2024 by Holiday Inn Club Vacations, Incorporated , Hotel Management
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!
by A traveller from Clarkton
Posted Jun. 23, 2024 on Expedia
The pools are dirty, they don't put enough garbage bags in the rooms. The microwave never worked and no one did anything to fix it. They bother a lot trying to get you to listen to their meeting. 👎 insistent and annoying.
Comment from Hotel Management
Jun. 24, 2024 by Holiday Inn Club Vacations, Incorporated , Hotel Management
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.
by A traveller
Posted Apr. 29, 2024 on Expedia
Comment from Hotel Management
May 19, 2024 by Holiday Inn Club Vacations, Incorporated , Hotel Management
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!
by A traveller
Posted Apr. 19, 2024 on Expedia
The bears
Comment from Hotel Management
Apr. 20, 2024 by Holiday Inn Club Vacations, Hotel Management
Thank you for letting us know about your experience with us at Smoky Mountain Resort. We’re thrilled to see this rating and hope you’ll be back to see us again soon!
by A traveller
Posted Apr. 3, 2024 on Expedia
Walking distance to the strip
Comment from Hotel Management
Apr. 3, 2024 by Holiday Inn Club Vacations, Incorporated , Hotel Management
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!
by A traveller
Posted Mar. 17, 2024 on Expedia
Very nice and friendly place to stay
Comment from Hotel Management
Mar. 18, 2024 by Holiday Inn Club Vacations, Incorporated , Hotel Management
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Holiday Inn Club Vacations, Incorporated, Hotel Management
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!
by A traveller
Posted Feb. 18, 2024 on Expedia
I would give it an 5 star but they didn’t have breakfast lol. Other than that everything was great!
Comment from Hotel Management
Feb. 19, 2024 by Holiday Inn Club Vacations, Incorporated, Hotel Management
We love to see this! Thanks a million for taking the time to rate your stay at the Smoky Mountain resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Holiday Inn Club Vacations, Incorporated, Hotel Management
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!
by A traveller from Greenville
Posted Jan. 22, 2024 on Expedia
There was no hot water, we called reception and it took more than 30 minutes to send maintenance which made had to make them aware that it would delay our checkout time that was supposed to be 10am. The shower light does not work, seems the bulb may have been out, the soap dispenser in the shower was also empty.
Comment from Hotel Management
Jan. 29, 2024 by Holiday Inn Club Vacations, Incorporated, Hotel Management
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.
