Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel Hotel Reviews

1 sur 5

Publié le 23 juin 2024 sur Expedia

The pools are dirty, they don't put enough garbage bags in the rooms. The microwave never worked and no one did anything to fix it. They bother a lot trying to get you to listen to their meeting. 👎 insistent and annoying.

Commentaires de Gestion de l’hôtel

24 juin 2024 par Holiday Inn Club Vacations, Incorporated , Gestion de l’hôtel

Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

5 sur 5

Publié le 29 avr. 2024 sur Expedia

Commentaires de Gestion de l’hôtel

19 mai 2024 par Holiday Inn Club Vacations, Incorporated , Gestion de l’hôtel

5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

5 sur 5

Publié le 19 avr. 2024 sur Expedia

The bears

Commentaires de Gestion de l’hôtel

20 avr. 2024 par Holiday Inn Club Vacations, Gestion de l’hôtel

Thank you for letting us know about your experience with us at Smoky Mountain Resort. We’re thrilled to see this rating and hope you’ll be back to see us again soon!

5 sur 5

Publié le 3 avr. 2024 sur Expedia

Walking distance to the strip

Commentaires de Gestion de l’hôtel

3 avr. 2024 par Holiday Inn Club Vacations, Incorporated , Gestion de l’hôtel

5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

5 sur 5

Publié le 17 mars 2024 sur Expedia

Very nice and friendly place to stay

Commentaires de Gestion de l’hôtel

18 mars 2024 par Holiday Inn Club Vacations, Incorporated , Gestion de l’hôtel

5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

5 sur 5

Publié le 26 févr. 2024 sur Hotels

Commentaires de Gestion de l’hôtel

27 févr. 2024 par Holiday Inn Club Vacations, Incorporated, Gestion de l’hôtel

Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

4 sur 5

Publié le 18 févr. 2024 sur Expedia

I would give it an 5 star but they didn’t have breakfast lol. Other than that everything was great!

Commentaires de Gestion de l’hôtel

19 févr. 2024 par Holiday Inn Club Vacations, Incorporated, Gestion de l’hôtel

We love to see this! Thanks a million for taking the time to rate your stay at the Smoky Mountain resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

5 sur 5

Publié le 11 févr. 2024 sur Hotels

Commentaires de Gestion de l’hôtel

12 févr. 2024 par Holiday Inn Club Vacations, Incorporated, Gestion de l’hôtel

Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

1 sur 5

Publié le 22 janv. 2024 sur Expedia

There was no hot water, we called reception and it took more than 30 minutes to send maintenance which made had to make them aware that it would delay our checkout time that was supposed to be 10am. The shower light does not work, seems the bulb may have been out, the soap dispenser in the shower was also empty.

Commentaires de Gestion de l’hôtel

29 janv. 2024 par Holiday Inn Club Vacations, Incorporated, Gestion de l’hôtel

Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

4 sur 5

Mostly excellent!

Publié le 22 janv. 2024 sur Hotels

For the most part we loved the resort! There were a few things that could have been better. When we first got there at check in they sent me right over to someone to push a timeshare presentation on me. That is the last thing you want to deal with after traveling all day with kids! Then, there was no way to get to our room, or even the corridor to our room indoors, and it was snowing while we were there. The splash pad was very difficult to find and is a pretty good walk when it’s freezing outside. I actually had to get directions to it from the front desk because the signs didn’t help at all! The water in the splash pad is cold and there is no hot tub in that area. The hot water in the room also ran out extremely quickly! The bedroom in the condo would NOT heat up. I had to bundle up to sleep in there! Pros: Other than the bedroom not getting warm, the condo was very comfortable and spacious. Loved the jetted tub! The staff were all very friendly and helpful! The location is perfect! You can walk everywhere!