Note fondée sur 814 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 janv. 2025
Everything was clean and the staff is so nice. The breakfast was great for a hotel and we loved having coffee and tea available all day as well as 2 game rooms!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
I enjoyed that it was a short walk from the parkway and the trolley stops at the top entrance of the hotel parking lot. But, this hotel shares parking a parking lot with the hotel beside it, so it’s generally full. But there is also a smaller parking lot in the back.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your experience! We’re glad you enjoyed the convenient location and easy access to the trolley. We understand parking can be a bit tight at times and appreciate your feedback. We hope to welcome you back for another pleasant stay in the future!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
I had a lovely stay at this hotel.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear that you had a lovely stay and look forward to welcoming you back again soon!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
We really enjoyed our stay at the Holiday Inn Express. Our kids loved the pool and water slides. The slides were down for a few hours one day, but the front desk let us know as soon as they were ready. Convenient walk to parkway. Staff was very friendly and helpful.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Robert, Gestion de l’hôtel
Thank you so much for your kind words about your recent stay at the Holiday Inn Express! We're thrilled to hear that you and your family enjoyed our pool and water slides. We apologize for the temporary closure, but I'm glad to know our front desk team kept you informed. It's great to hear you found our location convenient and our staff friendly and helpful. We look forward to welcoming you back in the future!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Muy buen servicio, limpio y muy cerca del centro
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Robert, Gestion de l’hôtel
Gracias por sus comentarios positivos sobre su estancia en nuestro hotel! Nos alegra saber que disfrutó de nuestro servicio, encontró nuestras instalaciones limpias y apreciamos nuestra ubicación cercana al centro. Esperamos darle la bienvenida nuevamente en el futuro.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Arrived before check in but Carol at the Front Desk provided our Parking Pass so we could walk on to meet Friends. Needed a Bathroom Break before heading out. The ones close were closed for cleaning. The young man came out and walked us to the Indoor Pools bathroom for use. The Indoor Pool looked great!! Lots of water activities. Love the location!! Will definitely be back!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Robert, Gestion de l’hôtel
Thank you so much for your kind review! We're delighted to hear that Carol at the Front Desk was able to assist you early and that our staff made sure you were comfortable before heading out. It's great that you noticed the indoor pool and water activities, and we're happy to hear you enjoyed the location. We can’t wait to welcome you back for another wonderful stay!
par un voyageur de NASHVILLE
Publié le 10 oct. 2024 sur Expedia
INDOOR POOL NEEDS BETTER LIGHTING. BUT OVERALL IT'S A GREAT HOTEL.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear you had a great experience overall. We appreciate your comments about the lighting in the indoor pool area and will look into improving it. We value your input and hope to welcome you back soon.
par un voyageur
Not worth the Money. Rude front desk!
Publié le 4 oct. 2024 sur HotelsHorrible check in!! The lady, Carol at the desk was rude. Yelled to us when we were coming in, can't check in till 4pm! Ok, we thought it was 3pm like most Hotels. We arrived at 315. She then tells me, our room will be ready at 330? Family had already uploaded our car. Had our stuff on a cart. We waited in the lobby, in full view of this woman. Other guests started coming in to check in, as it was now 345. She never once said, come on up!
I then got in line behind 6 other guests checking in. Ridiculous. Room was just ok, certainly not worth $300 a night during the week for a family of 4!! We had stayed at Gatlinburg Margaritaville 3 weeks prior for the same price. Much better Hotel for the same money! Also, the indoor pool was cold. Super thin small towels in our room. Beds were awful. Plastic silverware for breakfast was the cheapest made.
Won't be staying here ever again!!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your feedback. We're truly sorry to hear about your check-in experience and the issues you encountered during your stay. This is not the level of service or comfort we aim to provide, and we appreciate you bringing these concerns to our attention. We’ll be addressing these matters with our team to ensure improvements are made. Your satisfaction is important to us, and we would love the opportunity to provide you with a much better experience in the future. Thank you again for your honest feedback
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Robert, Gestion de l’hôtel
glad you had a great stay hope to see you on your next stay.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The room is huge and very clean. Bed is very confortable. Very close and short walk to the Parkway. Rate is great for the location and nice room!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your positive feedback! We're thrilled to hear that you found the room spacious, clean, and comfortable, especially with the bed making for a restful stay. It's great to know that the location, with its short walk to the Parkway, added convenience to your visit. We also appreciate your mention of the value of the room in relation to its location. We hope to welcome you back again soon!
