Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Cousins’ Reunion
Publié le 9 sept. 2024 sur HomeAwaySpacious and well appointed property. Indescribable view.
Last half mile not for the faint of heart, but totally doable.
Planning on staying there again the next time we have a reunion!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and found the property spacious and well-appointed, with views that are truly indescribable. The last stretch can indeed be an adventure, but we're glad you found it manageable and worth it! We can't wait to welcome you back for your next reunion. Until then, safe travels and see you soon!
par un voyageur de Dublin
LeConte Mountain Lodge
Publié le 15 juill. 2024 sur HomeAwayThe stay was great! Farther UP than what I expected/wanted, Front Porch Ceiling Fans never worked (even maintenance couldn't get them to work) and Televisions downstairs didn't work because of poor internet connection. Other than that, we enjoyed our stay.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us. We're pleased to hear that overall you enjoyed your stay. We apologize for the issues with the porch ceiling fans and the downstairs televisions. Your feedback is valuable, and we'll work on resolving these problems to ensure a better experience for future guests. We're glad that you were still able to enjoy your stay despite these inconveniences and hope to have the opportunity to host you again.
par un voyageur
Great mountain views
Publié le 12 juill. 2024 sur HomeAwayWe had a very large group of family and friends staying 3 nights. The house was super clean and very spacious for all. A couple of the bunk rooms were very small but we made do and it didn’t spoil anyone’s time. We had kids that ranged from 8 to 20 year olds and the location allowed for all to be entertained. The older kids zip lined and the younger kids did the mountain coaster/go carts. We would definitely stay there again and highly recommend this beautiful home.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience! We're delighted to hear that our home accommodated your large group comfortably and that it was clean and spacious. We're glad the small size of a couple of the bunk rooms didn't impact your stay. It's wonderful to know that the location offered entertainment options for all ages, from zip lining to the mountain coaster and go-karts. We appreciate your recommendation and look forward to welcoming you back for another great stay!
Best regards,
par un voyageur
Great view and location
Publié le 26 juin 2024 sur HomeAwayVery nice place overall. Could use some tlc in some areas and an update on some cooking utensils. Had a great time with 20 family members.
Commentaires de Gestion de l’hôtel
26 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you and your family had a great time at our vacation rental. We appreciate your suggestions and will look into giving some areas the TLC they need, as well as updating our cooking utensils. Your comments help us improve, and we hope to welcome you back in the future for an even better experience!
Best regards,
par un voyageur
Fabulous Place
Publié le 29 févr. 2024 sur HomeAwayIt was roomy enough for all of us! Such a gorgeous place!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par VrboOwner, Gestion de l’hôtel
We're glad it was so spacious and that you found it beautiful, Katie!
par un voyageur
Getaway
Publié le 26 janv. 2024 sur HomeAwayIt was a very nice place beautiful views.but after we checked in we noticed a window was missing in the bedroom and it was very cold in there called them they said they would send someone out that evening and fix it while we was gone they came and attempted to fix it wrapping the screen with plastic which that didnt last long because wind was blowing and very cold couldn't sleep in that bedroom so Saturday morning another call to come fix it and they sent someone again this time they boarded the window which was fine.so then the kids wanted to use the hot tub went and opened it up and looked liked it hadnt been cleaned for awhile had to call them back again and they said before they could send someone they would need pictures so took pictures and sent them they called and said someone would be to clean it Sunday they come and cleaned it they got to use it late sunday evening finally.we was just there 3 nights its a shame to pay what we paid and get there window missing and hot rub was dirty.they should have called and said the window is missing in the bedroom atleast. overall the place was nice and beautiful views but lack of communication lacked would we rent this place again thats a big no.contacted the owner and told her about what happened and all they said was they would find out what happened and guess what never emailed me back with no reply or reason for what happened.i also wrote her again and said you should make things right for that stay no reply.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par VrboOwner, Gestion de l’hôtel
I'm sorry to hear about the issues you encountered during your stay. We truly appreciate your feedback as it helps us improve our vacation rental service.
We apologize for the missing window in the bedroom and the initial inconvenience it caused. It's unfortunate that there were communication gaps and delays in addressing these issues. We understand your frustration and disappointment, especially given the price you paid for your stay.
We also regret that the hot tub was not properly cleaned when you arrived. We should have ensured that the property was in perfect condition before your arrival.
Regarding the lack of communication from the owner, we understand your concerns. Effective communication is essential in providing a positive guest experience.
We appreciate your feedback and will use it to make necessary improvements to our rental property and communication processes. We hope you consider giving us another chance in the future, as we strive to provide a better experience for our guests. Thank you for bringing these issues to our attention.
par un voyageur
Perfect
Publié le 9 janv. 2024 sur HomeAwayThe views were stunning. Everything was spotless. I believe the words “I’d eat off this floor” were used. Just above and beyond expectations and expectations were high. We plan on making this a yearly trip! 100/10 highly recommend.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the stunning views and found everything spotless during your stay. Hearing that your expectations were not only met but exceeded truly warms our hearts. We would be honored to have you back as our guests for a yearly trip, and we'll strive to maintain the same high standard that earned us your glowing recommendation. Your happiness is our top priority, and we can't wait to welcome you again in the future!
par un voyageur
Family reunion
Publié le 18 sept. 2023 sur HomeAwayThe property was large and well furnished. The kitchen was large and easy to use with plenty of dishes and flatware. The view was amazing. It's a steep drive up and down to the cabin but worth it for the view. My problem with this listing is the fact that it described 10 bedrooms/ 8 baths. Most were very nice but two of the "rooms" which had a bunk bed, had issues. In one, the room was so small there was no door or even a curtain across the extremely small opening. Only the smallest of our group were able to squeeze into that room. There was a full size bunk bed with maybe 20 inches between the bed and the wall. Not sure how they even got that bed in there. The ladder to the top bunk was broken and the rail wobbly. Thank God there was no medical emergency. The rental folks offered to come fix the ladder but no one wanted to sleep on the top bunk in that tiny room. It stinks that someone had to pay $225 for their portion of this rental and have to sleep in that closet. (Actually, many closets are bigger than this "room") We counted on the accuracy of the description of all the rooms and even the pictures on the layout of that room were inaccurate. With such a large group we needed every space. The vent in another bunk room was not functional so the people in that room had to go buy a fan. With the money spent to rent this property we shouldn't have had to spend money to be comfortable. Several folks were sleeping on couches to stay cool
Commentaires de Gestion de l’hôtel
18 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at our vacation rental. We're glad to hear that you enjoyed the spaciousness of the property, the well-equipped kitchen, and the breathtaking view. We always strive to provide our guests with a memorable experience, and your feedback is invaluable in helping us achieve that.
We sincerely apologize for the inconvenience you faced with the two bunk rooms. The safety and comfort of our guests are of utmost importance to us. We understand the disappointment you felt, especially given the discrepancy between the room's description and its actual state. We will be reviewing our listing to ensure that all descriptions and photos are accurate and reflective of the property's current condition.
Regarding the broken ladder and the ventilation issue, we appreciate you bringing it to our attention. We will ensure that these issues are addressed immediately to prevent any future guests from experiencing similar inconveniences. We understand that these issues affected the overall comfort of your stay, and we deeply regret that.
We value your feedback and will take the necessary steps to improve our property and the experience for future guests. We hope that you will consider giving us another opportunity in the future to provide you with the exceptional stay that you deserve. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly.
Warm regards,
par un voyageur
Great Place
Publié le 6 sept. 2023 sur HomeAwayWe loved our family reunion at this beautiful property. Management team was prompt and courteous. Communication was proactive.
Listing with photos was accurate. We will gladly go back and recommend this property.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are absolutely thrilled to hear that you and your family had a memorable reunion at our property! It's wonderful to know that our management team met your expectations for prompt and courteous service, and that you found our communication proactive and the listing accurate.
Your kind words and recommendation mean the world to us. We strive to create a welcoming and comfortable environment for all our guests, and it's incredibly rewarding to hear that we succeeded in making your stay special.
We would be honored to host you and your family again in the future. Thank you for choosing our property for such an important occasion, and for taking the time to share your positive experience.
Warm regards,
par un voyageur
Family Time Together
Publié le 14 août 2023 sur HomeAwayThe house was very clean, comfortable and spacious, the few issues we had did not stop us from enjoying ourselves,
the parking was sorta cramped, the roads (which the owner
has no control over) were scary to a few people, were very bad, so bad we all decided to get back early no late driving up or down at night, the main bathroom water not hot, and just before leaving we found the front stair board was very loose. However everyone said they had an awesome time and are planning on coming back next year. We all rated it a 9 1/2 out of 10.
Commentaires de Gestion de l’hôtel
29 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your positive review and high rating! We're glad you enjoyed your stay and are considering a return visit.
We appreciate your feedback on the parking and water temperature.
Looking forward to welcoming you back for an even better experience next year!
Warm Regards,
