Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great stay.
Publié le 17 sept. 2024 sur HotelsThe stay was really enjoyable the staff were friendly and helpful. I wish the restaurant would have been open, I really enjoyed it in the past. The rooms were clean and well maintained.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hello,Thank you for your kind feedback! We're glad to hear you had an enjoyable stay and that our staff made a positive impression. It's great to know you found the rooms clean and well-maintained. We look forward to welcoming you back soon!Kind Regards,Social Media Support
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Good place to stay. Good price, great location within walking distance to about everything. I really liked the room setup and it was clean. The only drawback was that it could use some updating.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Roxanne,Thank you for your feedback! We're happy to hear you enjoyed your stay, the convenient location, and the room setup. We appreciate your note about the updates and will keep it in mind as we work to improve the guest experience. We hope to welcome you back soon!Kind Regards, Social Media Support
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Randy,Thank you for your rating on the Westgate River Terrace Resort. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us, and we hope to welcome you back in the future for a vacation which exceeds your expectations.Best Wishes,Social Media Support
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Comfortable room
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Jimmy!We're glad to hear you found your room comfortable during your stay with us. We appreciate your feedback and hope to see you again soon.Best Wishes, Social Media Support
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Great rooms and close to everything.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Heather!Thank you for your feedback. It's wonderful to hear that you found our rooms great and the location convenient for accessing everything you needed. We hope to welcome you back soon!Best Wishes, Social Media Support
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Room had broken blinds, could see snide room at night if light was on
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Guillermo,Thank you for your feedback, and we apologize for the inconvenience caused by the broken blinds. We’ll make sure this issue is addressed. We appreciate you bringing it to our attention and hope to welcome you back in the future.Kind Regards, Social Media Support
par un voyageur
A little Gem in a beautiful setting.
Publié le 8 sept. 2024 sur HotelsWe absolutely love the location of this place and the staff was lovely. The lobby was clean and the room was clean. It is a much older property with an amazing view, but the beds were like rocks. I was disappointed to know the restaurant has been closed since Covid due to no staff, which is really sad. I think they need to update their marketing page to say no restaurant because the building is there, but it hasn’t been open since Covid. Otherwise, a great facility and we will definitely stay here again.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Brian,Thank you for your detailed feedback! We're thrilled to hear you enjoyed the location, the lovely staff, and the cleanliness of both the lobby and room. We appreciate your thoughts on the beds and understand your disappointment regarding the restaurant closure. We’ll look into updating the information to better reflect the current offerings. Despite that, we’re glad to hear you had a great stay and look forward to welcoming you back again!Kind Regards, Social Media Support
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Heather,Thank you for your feedback on the Westgate River Terrace Resort. We regret to learn from your rating that you did not enjoy your stay. Although we do not know what went wrong, we do hope to have a future opportunity to welcome and impress you.Best Wishes,Social Media Support
par un voyageur
Publié le 8 sept. 2024 sur Expedia
10/10
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Iliana!Thank you for the perfect rating! We're thrilled you had a fantastic stay and look forward to your next visit.Best Wishes, Social Media Support
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Social Media Support, Gestion de l’hôtel
Hi Miguel,We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Terrace Resort in the future for another impressive stay! Best Wishes,Social Media Support
