Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Frederique,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 4 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Sylvia,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager
par un voyageur
Publié le 10 nov. 2024
Got to the motel thinking we could check in at 3 (my fault I read the email wrong). Man at the desk was rude when I told him we were checking in. When we came back to check in at 430, the gentleman at the desk was very nice and professional.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joyce,Thank you for sharing your experience. We apologize for the initial interaction at check-in, as we always aim for friendly and welcoming service. We’re glad to hear that the team member who helped you later was kind and professional, providing the level of service we strive for. Your feedback is valuable, and we'll use it to ensure consistency in guest service. Thank you for staying with us, and we hope to welcome you back for a smoother experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The coffee machine dispensed water one day, didn't work at all the next. A fitness room was listed, but had a permanently closed sign on the door. The chairs in the lobby were stained beyond belief. I understand older, less expensive places mean compromise, but this was a bit much.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ivan,Thank you for your feedback. We apologize for the issues you encountered with the coffee machine, fitness room, and lobby chairs. Your experience is important to us, and we understand how frustrating these concerns can be. We appreciate you bringing them to our attention, and we will work on addressing these maintenance and cleanliness issues. We hope you’ll consider staying with us again so we can provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Great staff
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Derrick,Thank you for the perfect-star review! We're thrilled to hear that you had a great experience with our staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Easy check-in
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jessica,Thank you for your fantastic 5/5 review! We're delighted to hear that you found the check-in process easy. Our goal is to make your arrival as smooth and hassle-free as possible, and it’s great to know we succeeded. If there’s anything else you enjoyed during your stay or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jody,We appreciate your outstanding 10-star feedback! It’s wonderful to know that you had such a pleasant stay with us. Your positive comments about our staff and facilities reinforce our commitment to providing excellent service. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur de Knoxville
Publié le 12 oct. 2024 sur Expedia
The indoor pool was great and clean!!! Plus the employees were all very helpful and friendly. And they had a great breakfast every day.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Amanda,Thank you for your fantastic review! We're delighted to hear that you enjoyed the clean indoor pool and found our staff to be helpful and friendly. It's great to know you also loved the breakfast. Your feedback is greatly appreciated, and we can’t wait to welcome you back for another wonderful stay!Sincerely, Hotel Manager
par un voyageur
Great stay!
Publié le 12 oct. 2024 sur HotelsVery clean room! Looks just like the picture! Customer service was great! Room and bed were so comfortable
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Brianna,Thank you for your perfect 10/10 review! We’re thrilled to hear that you had a great stay and that your room was clean and just as pictured. It’s wonderful to know you found the customer service and the comfort of the room and bed to your liking. We appreciate your feedback and look forward to welcoming you back for another fantastic experience!Sincerely, Hotel Manager
par un voyageur
Recommended
Publié le 11 oct. 2024 sur HotelsRooms were fine, food was hot, pool was warm, hot tub was toasty. Beds were firm, pillows were small, coffee was dirty. Overall, great stay with a short walk to the strip. Would recommend
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic 10 out of 10 review! We’re glad to hear that you enjoyed your stay, including the warm pool, hot tub, and comfortable beds. We appreciate your feedback regarding the pillows and coffee, as it helps us improve. It’s great to know you found our location convenient for a short walk to the strip. Thank you for the recommendation, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
