Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Frederique,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 4 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Sylvia,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager
par un voyageur
Publié le 10 nov. 2024
Got to the motel thinking we could check in at 3 (my fault I read the email wrong). Man at the desk was rude when I told him we were checking in. When we came back to check in at 430, the gentleman at the desk was very nice and professional.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joyce,Thank you for sharing your experience. We apologize for the initial interaction at check-in, as we always aim for friendly and welcoming service. We’re glad to hear that the team member who helped you later was kind and professional, providing the level of service we strive for. Your feedback is valuable, and we'll use it to ensure consistency in guest service. Thank you for staying with us, and we hope to welcome you back for a smoother experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The jacuzzi and the price
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jacobo,Thank you for your 5/5 rating! We're thrilled to hear you enjoyed the jacuzzi and found the price to your liking. We hope to welcome you back for another relaxing stay soon!Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Katherine,Thank you for your feedback and for rating us 6 out of 10. We appreciate your honesty, as it helps us improve our services. While we're glad you found some aspects of your stay satisfactory, we understand there were areas that did not meet your expectations. We would love to hear more about your experience so we can address any concerns. Your satisfaction is important to us, and we hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Very friendly staff but it is clear that this hotel is understaffed, particularly in house keeping. Room looked like it needed to be vacuumed, dusted, and wiped down.Did not feel comfortable using the pool or lazy river as they appeared unclean.
It's not inhabitable. Needs more staff for cleaning and perhaps remodeling.
On the plus side, the location is close to downtown, walking distance. And again the staff- particularly lobby were friendly and helpful. The one staff member overseeing the free breakfast was hardworking.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Louis,Thank you for sharing your experience with us. While we're pleased to hear that our staff, especially in the lobby and breakfast area, left a positive impression, we deeply regret that the cleanliness of your room and common areas fell short of expectations. We acknowledge that maintaining a high standard of cleanliness is crucial, and we will be reviewing our housekeeping protocols to ensure improvements. Staffing and remodeling are areas we are actively working on. We appreciate your understanding and your valuable feedback.Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Had a wonderful stay!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nicolle,Thank you for sharing that you had a wonderful stay! We're thrilled to hear that your experience with us was so positive. Your satisfaction is our top priority, and we appreciate your kind words. If there are any specific highlights or recommendations you’d like to share, we’d love to hear them! We can't wait to welcome you back for another fantastic visit! Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Hot tub
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Hugo,Thank you for your 4/5 rating! We're glad to hear you enjoyed your stay, especially the hot tub. We strive to provide a relaxing experience for all our guests. If you have any feedback or suggestions on how we can enhance your experience further, please let us know! We look forward to welcoming you back soon for an even better visit! Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Was very near, Sports field and not to expensive if booked online, but when I called hotel it was 90 dollars more than online price. Breakfast was good.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Phillip,Thank you for your feedback! We're glad to hear you enjoyed our convenient location and had a good experience with breakfast. We apologize for the discrepancy in pricing between online bookings and phone inquiries. We strive to offer competitive rates and will review this with our team to ensure consistency. We appreciate your comments and hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mitzi,We’re overjoyed to receive your 10-star rating! Your positive feedback about our hotel’s amenities and friendly staff truly makes our day. It’s our mission to ensure every guest has a memorable experience, and we’re thrilled to know we achieved that with you. Thank you for sharing your thoughts. We can’t wait to welcome you back for another wonderful stay in the near future!Sincerely, Hotel Manager
