Note fondée sur 1 341 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Everything was good. But will never stay again when i have to pay $15.00 to park in a hotel a booked a room at. Unreal!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
We had a wonderful time at this hotel. It was very peaceful just sitting outside.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Lina, We always appreciate hearing from our guests. It's great that you enjoyed the peaceful environment of Park Vista DoubleTree Gatlinburg. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
The parking lot got a little full at night. It can be quite a walk depending where you park. Other than that, we enjoyed our stay! Beautiful view, friendly staff. There was one small issue with housekeeping, but they immediately made up for it. I would stay here again!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Angel, Gestion de l’hôtel
Thank you for taking the time to submit your review. We enjoyed having you as our guest and we hope you stay with us again very soon!
par un voyageur de Greer
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Angel, Gestion de l’hôtel
Thank you for taking the time to submit your review. We enjoyed having you as our guest and we hope you stay with us again very soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Angel, Gestion de l’hôtel
Thank you for taking the time to submit your review. We enjoyed having you as our guest and we hope you stay with us again very soon!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Was a nice hotel in a good location but kinda outdated and the beds wasn't comfortable at all. overall a little pricy for the roomwe had. also the price on hotels.com was less then what we had to pay when we arrived.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Angel, Gestion de l’hôtel
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope you stay with us again very soon!
par un voyageur de Lexington
Publié le 15 sept. 2024 sur Expedia
Its very business to get to this area. Food is great, very clean. DO NOT KEEP FOOD IN YOUR VEHICLES. AT 4am we watched a bear 🐻 tear and go into vehicles. The staff tells you this. Please do it!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Angel, Gestion de l’hôtel
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope you stay with us again very soon!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
I loved the the location. It was perfect.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Angel, Gestion de l’hôtel
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope you stay with us again soon!
par un voyageur
Pictures are great, not so great in person
Publié le 14 sept. 2024 sur HotelsRoom service tray from room directly next to me (doors side by side) with half eaten chicken bones and other old food items was sitting there at 4pm at check in, and was still there at 11 am the next day at check out. It STINKS. Super gross, since my 2 year old picked one of the chicken bones up and threw it. Towels were stained, remote control was sticky. I prepaid for breakfast, they didn't give me my breakfast ticket at check in, it was an ordeal at breakfast, nor did they give me any instructions on where the pet reief area was. There's poop all over the pet reief area because they have not restocked the poop disposal bags. 1 of the 2 water slides down for maintenance, which is the only one my 2 year old would have used, as the other was too big. I regret staying here.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Angel, Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you encountered during your stay and are truly sorry that your experience did not meet your expectations. It was certainly not the experience we strive to provide for our guests.We regret that we were not given the opportunity to address your concerns while you were with us. Please know that we take your feedback seriously and will use it to improve our service moving forward.If there is anything we can do to make amends or if you would consider giving us another chance in the future, please do not hesitate to reach out directly.