Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 nov. 2024
We love going here every year! It’s a wonderful place for everyone in the family. I do want to share a little advice for newcomers as I wish I had, had on our first visit. Be prepared with food and drinks when you arrive especially at night because there is no place to grab a drink or snack. The closest available convenience store or place to get any of those items is about 3-4 miles back down the road going into Pigeon Forge. Be prepared to do a lot of walking from your vehicle to your room as the parking lots are not quite designed very well to accommodate the number of rooms they have available for each section. Luckily there are plenty of the small cart shuttles that will come through all day and evening to take you anywhere you want to go around the property. One more down fall to this facility is the small store they have for guests to purchase necessities such as snack foods, personal care products, etc… but the price for small travel size items are extremely over priced and unnecessary! A small tiny travel size of women’s deodorant that could purchase at a local Dollar store or Walmart was $7, or a hairbrush and may I add a very cheap made hairbrush was $13 when you can get the exact hairbrush would be $4 at the local convenience store or dollar store.
Besides the few no so great things I mentioned, I would absolutely recommend this place for sure!
The sweetest little perk I found to have enjoyed was every time you was the staff waving at everyone in passing.
Commentaires de Gestion de l’hôtel
6 déc. 2024 par Social Media Support , Gestion de l’hôtel
Hi Joni! Thank you very much for your rating on the Westgate Smoky Mountain Resort. We are glad you had a terrific stay, and we welcome you to visit us again soon. Best Wishes, Social Media Support
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The property was OK. The room we were in was extremely small and stuffed with furniture. The AC did not work. The onsite restaurant was bad. The service and food are definitely lacking.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Social Media Support , Gestion de l’hôtel
Hi William!We’re sorry to hear that your experience did not meet your expectations. We understand how a cramped room and malfunctioning AC can impact your comfort. Additionally, we apologize for the issues you faced with our onsite restaurant, including the service and food quality. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Kind Regards,Social Media Support
par un voyageur
Publié le 10 oct. 2024 sur Hotels
The room was very nice, parking was very convenient except for trailer parking
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Social Media Support , Gestion de l’hôtel
Hi! Thank you for taking the time to give us an exceptional rating on the Westgate Smokey Mountain Resort. We look forward to your next visit very soon! Best Wishes, Social Media Support
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Quiero regresar a este lugar fue excelente todo.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Social Media Support , Gestion de l’hôtel
Hi Alejandra!Gracias por tus amables palabras. Nos alegra enormemente que consideres tu experiencia en nuestro resort como excelente. Estamos deseando darte la bienvenida de nuevo para otra visita maravillosa.Saludos cordiales,Social Media Support
par un voyageur
Publié le 19 sept. 2024 sur Expedia
My parents are owners have been for 15 years. Love coming up when they're here. Great place..
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Social Media Support , Gestion de l’hôtel
Hi Terri!It's wonderful to hear that you enjoy visiting us when your parents are here, especially given their long-standing ownership. Thank you for sharing your positive experience and for your continued patronage. We can't wait to welcome you back again soon!Best Wishes,Social Media Support
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Social Media Support , Gestion de l’hôtel
Hi Drake!Thank you for your review. We're glad to hear that your experience at our resort was great. We look forward to your next visit!Best Wishes,Social Media Support
par un voyageur
Publié le 16 sept. 2024 sur Expedia
the location and the building are very nice, the cleaning and front desk staff is very kind, the waterpark charge and the parking are not good, the resort is timeshare oriented not hotel oriented
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Staff got us another room when there was a problem with our first room.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Expedia
