Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,5 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel à recommander
Publié le 9 janv. 2018 sur HotelsLe meilleur choix d'hôtel pour Bodh Gaya. La chambre était tout à fait correcte. Le petit déjeuner laisse à désirer.
Commentaires de Gestion de l’hôtel
25 févr. 2018 par M.S Thakur, Gestion de l’hôtel
Cher invité ,
Merci beaucoup de nous avoir rendu visite à "Oaks Bodhgaya" et de votre avis franche et de votre avis de partage.
Nous avons pris note de vos préoccupations et nous en tiendrons compte. Votre rétroaction est essentielle dans nos efforts pour améliorer nos normes de service.
Nous sommes impatients de vous accueillir à nouveau quand vous êtes à Bodhgaya. Nous apprécions vraiment votre foi en nous et continuerons à travailler avec diligence pour gagner cette foi.
Meilleurs voeux ,
Directeur général
Oaks Bodhgaya.
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Nayan Katariyar, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to the feedback.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
par un voyageur
Publié le 4 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2023 par General Manager , Gestion de l’hôtel
Dear Mr. YutaThank you for choosing The Oaks Bodhgaya and for sharing your candid feedback and rating in this forum. Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards, General Manager Oaks Bodhgaya
par un voyageur
Publié le 24 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2023 par General Manager, Gestion de l’hôtel
Dear Arun,Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback and rating in this forum. Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards, General Manager Oaks Bodhgaya
par un voyageur
Publié le 4 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 janv. 2023 par General Manager, Gestion de l’hôtel
Dear Bumkee, Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback and rating in this forum. Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards, General Manager Oaks Bodhgaya
par un voyageur
Publié le 7 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2022 par Nayan, Gestion de l’hôtel
Dear Mr. Shashi,It has been our great pleasure to welcome you at Oaks Bodhgaya!We sincerely regret the inconvenience caused to you due to the highlighted issues and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned team and adequate action will be carried out to avoid such incidents in the future.I am grateful to you for the time you have taken to draw this to our attention and will assure you that we have taken this feedback with the seriousness it deserves.Our team looks forward to welcoming you again very soon.
par un voyageur
Disappointing Service
Publié le 8 juin 2022 sur HotelsThe room was great but it was the service at the restaurant that was rather very disappointing. I mean, the staff sure struggle to understand instructions for the food that is being prepared.
Twice I had ordered butter chicken in boneless and instead got served with bones. The dining staff looked confused and were extremely slow with giving out the food to us.
We had to wait too long to even get a cup of coffee and it was all disappointing. The prices are a bit off the charts, especially a bowl of yoghurt that was around Rs.140/-.
Despite trying hard to explain to the restaurant staff, they often looked puzzled and lost. The service certainly needs to improve and the staff need to be proactive and have a sense of understanding to adapt to different situations.
Commentaires de Gestion de l’hôtel
10 juin 2022 par Nayan, Gestion de l’hôtel
Dear Mr. Anubhav,
Thank you for taking the time to complete post stay review.
Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning food and beverages services and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience we have updated our service SOPs and will ensure to provide better training to team members.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
par un voyageur
Hotel Oaks experience.
Publié le 15 avr. 2022 sur HotelsHotel is good but the surroundings are not impressive at all. The house keeping service is pretty normal and you have to be little careful about laundry service and especially the billing for it. In house wifi is having trouble- very slow and poor signal. Overall I was ok ok.
Commentaires de Gestion de l’hôtel
15 avr. 2022 par Nayan, Gestion de l’hôtel
Dear Mr. Adarsh,
Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind rating in this forum. Your kind comments about our hotels are truly appreciated.
Also we have taken you comments regarding WiFi and Housekeeping on serious note and will take all necessary action to improve the same.
Looking forward to welcome you again whenever in Bodhgaya.
Kind Regards
par un voyageur
Cheating on bills
Publié le 19 sept. 2021 sur HotelsThe hotel is cheating in final bills as they are charging service tax and then GST , which is illegal. After i argued and threatened that i will complain they have deducted service tax.
Commentaires de Gestion de l’hôtel
21 sept. 2021 par Nayan, Gestion de l’hôtel
Dear Mr. Susant,
Thank you for choosing Oaks Bodhgaya for your accommodation requirements.
Kindly be informed that you was charged service charge not service tax.
Many restaurants and hotels charge service charges for their services and customers have to pay voluntarily .Most of people pay these extra charges when they are happy and satisfied with the service given by restaurants and hotels.
In April 2017 Ministry of Consumer Affairs, food and public distribution has issued guidelines on Fair Trade Practices regarding service charges. Minister of Food and Consumer Affairs, Ram Villas Paswan, made it clear that it is voluntary and not mandatory to pay service charges.
But what if a customer is not happy with the services the it is not mandatory to pay service charge. The amount charged as Service charge is always come with GST on that for we are liable to pay to govt.
Hence this may not be matter of cheating and shouting. As per your requested we had also waived off that charges.
Hope this will make a clear understanding of service charge.
We look forward to welcoming you again when ever you are in Bodhgaya.
With Regards,
par un voyageur
Publié le 14 mars 2020 sur Hotels
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Commentaires de Gestion de l’hôtel
17 mars 2020 par General Manager, Gestion de l’hôtel
Dear Thatchadaporn ,
Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind rating in this forum.Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya.
