Note fondée sur 273 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Fantastic service as always
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Treetops, Gestion de l’hôtel
Thank you so much for your wonderful review. It is great to hear that you consistently enjoy fantastic service here at the resort. It is always a pleasure to have you and we look forward to welcoming you back for another great experience at Treetops!
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations , Gestion de l’hôtel
We're thrilled to know that you had a great experience with us at Treetops Resort. We look forward to welcoming you back soon!
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations , Gestion de l’hôtel
Thank you for the perfect 10/10 rating! We're delighted that your stay at Treetops Resort met your expectations. Your positive review means the world to us. We hope to welcome you back for another outstanding stay in the future!
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations , Gestion de l’hôtel
Thank you for taking the time to provide us with your rating for your recent stay at Treetops Resort. We appreciate your feedback and are glad to know that you had an overall positive experience.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The staff were great! The room was in very rough shape all around. Dirty, stains in the carpet, bathroom shower needed cleaning, food in the couch. Seemed like a party room. I'd try it again if traveling that way but would let them know I better have a clean room. It was ok and coffee was excellent.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations , Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at Treetops Resort. We are pleased to hear that you found our staff to be great and enjoyed the coffee during your visit.However, we sincerely apologize for the condition of your room. Cleanliness is a top priority for us, and we regret that your experience did not meet our standards. Your comments regarding the stains in the carpet, the condition of the bathroom shower, and the cleanliness of the couch are being taken very seriously. We will address these issues with our housekeeping team to ensure that such lapses do not occur in the future.We appreciate your willingness to give us another try, and we assure you that your next stay will be much improved. Please feel free to reach out to us directly before your next visit, and we will ensure that your room is spotless and up to your expectations.Thank you once again for your valuable feedback.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Treetops, Gestion de l’hôtel
Thank you for taking the time to leave us a rating. We always strive to provide an excellent experience for all of our guests, and we regret that we may have fallen short during your stay. If there is anything specific you would like to share about your experience, Treetops would love to hear your feedback to help us improve. Please feel free to reach out to us directly as we hope to welcome you back for a better experience in the future.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Property was largely spread out and confusing to navigate. Preference to stay at the main lodge over inn would have been nice to be given the option instead of finding out upon arrival. the inn is very outdated and small beds but overall clean and ok service. would not reccomend staying at the inn on the property. nothing near what the pictures are posted online.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Guest Services , Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and inconvenience you experienced during your stay.We understand how important it is to have clear information and options when booking accommodations. We are currently working on improving our communication to ensure guests are well-informed about the different lodging options available on our property. We regret that you found the inn outdated and the beds small. Your comments are invaluable and will be taken into consideration as we plan future updates and renovations.Our team strives to provide the best possible service, and we are glad to hear that you found the overall cleanliness and service acceptable. We hope to have the opportunity to welcome you back in the future, perhaps at our main lodge, so you can experience the best we have to offer.Thank you once again for your feedback
par un voyageur
Publié le 6 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mai 2024 par Treetops, Gestion de l’hôtel
Thank you for your feedback! We hope to see you soon!
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mai 2024 par Treetops, Gestion de l’hôtel
Thank you for your feedback! We hope to see you soon!
par un voyageur
Fix the hottub
Publié le 14 avr. 2024 sur HotelsThe outdoor hot tub at the main building was cold and that was our purpose of reserving the hotel.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Guest Relations, Gestion de l’hôtel
We are sorry to hear that one of the facilities had a heating issue during your visit. Our teams work diligently to rectify any guest issues and we hope that the facility staff were able to complete work within a timely manner of notification. We know sometimes these work order times may not align with our guests stay patterns and we apologize for any inconveniences this location may have caused you during your visit but certainly hope to have any future opportunities to welcome you back.
