Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 nov. 2024 sur HomeAway
par un voyageur
No hot water
Publié le 15 oct. 2024 sur HomeAwayI'm gonna keep this very simple. This is worth only 2 stars due to: we never received check-in instructions, there were bugs all over the place, and no hot water. Improving the above deficiencies should be simple process.Positive side: communication/amenities
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Pedro! We're truly sorry to hear about the concerns you faced with check-in instructions, cleanliness, and hot water. We appreciate your positive remarks on communication and amenities, and we'll definitely work on addressing these to enhance future stays. Your experience is important to us.
par un voyageur
60 year bday get-away
Publié le 19 août 2024 sur HomeAwayMy husband and I stayed here for his 60th bday. We enjoyed our two night stay. It a pretty place and the hot springs/tubs were an added benefit. Be careful though and test the temperature of the water before rushing in, as one of the pools was scalding hot. All the staff was friendly and helpful. Our room was clean and comfortable. We would stay here again.
par un voyageur
Just ok
Publié le 17 août 2024 sur HomeAwayGood location, but:
1. The body wash was completely empty when I checked in.
2. Also 20 mins before checkout time the digital key/fob suddenly stopped working while I was moving stuff to my car, so I had to drive to the lobby to re activate it- and even after that it gave me a hard time
3. The dumpster was near my room entrance, and therefore unpleasant smell every time I went in and out
Commentaires de Gestion de l’hôtel
28 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience. We're pleased you enjoyed the location, but we apologize for the inconveniences you encountered. The key cards are set to deactivate at check-out time, but we're glad our team was able to assist you in reactivating them. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a better experience in the future.
par un voyageur
Nice Place but not as expected
Publié le 13 août 2024 sur HomeAwayThe property is nice and well kept however it is no close to Lake Tahoe or in the mountains. We were just a little surprised of the location. The rooms were small but well kept.
par un voyageur de Reno, NV
Pleasant stay
Publié le 12 févr. 2024 sur HomeAwayThe property is beautiful, the mountains, the hot springs, it was all so scenic and gorgeous. The room was nice but not as clean as we would have liked, mostly the bathroom. The view from the room was breathtaking! Overall, we enjoyed this quiet, serene stay for a relaxing weekend!
par un voyageur
Very Disappointing
Publié le 13 oct. 2023 sur HomeAwayOne of the bath towels was torn, the bathroom vanity light didn't work and the carpet was stained by the coffee pot area. Most importantly the Hot Spring Pools were closed for maintenance Oct. 2-16. We should have been notified when we booked this room. The only reason we booked this room was for the Hot Springs.
Commentaires de Gestion de l’hôtel
21 nov. 2023 par VrboOwner, Gestion de l’hôtel
Dear Kathryn, thank you for taking the time to share your feedback with us. We regret any inconvenience you experienced during your stay. We are saddened to hear about the issues with the torn bath towel, the non-functioning bathroom vanity light, and the stained carpet near the coffee pot area. Your comments are noted, and we will address these concerns promptly to ensure a more seamless experience for future guests. Had we been aware of these issues during your stay, our team, available 24/7, would have been more than happy to provide immediate assistance. We understand the disappointment regarding the closure of the Hot Spring Pools during your stay. We sincerely apologize for any frustration this may have caused. We acknowledge the importance of being informed about such closures in advance, and we will review our communication procedures to prevent similar situations in the future. Your feedback is invaluable, and we appreciate your understanding. If there's anything else you would like to share or if you have further suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Sincerely, Your Leavetown Team
par un voyageur
Enjoyed but not totally pleased!
Publié le 20 sept. 2023 sur HomeAwayThe facility was Awesome, but the hot springs attendant was quite rude, we planned on going to the hot springs for the last session from 930 to 10, based on by what we were told at checkin for the springs rules, we were there at 9:31 and attendant tefused us entry. We will definitely have to stay another weekend.
par un voyageur de Half Moon Bay, CA, US
Carson Valley Nevada
Publié le 10 sept. 2023 sur HomeAwayThis resort has a view of the Carson Valley. This is such beautiful country. We enjoyed everything about our stay. The hot spring soak at the end of a long day, the Mountains rising on one side of us and the Carson Valley on the other, the small town of Genoa all were great fun.
This was our second trip to this resort, we will be back!
So very peaceful!
par un voyageur
One night
Publié le 25 août 2023 sur HomeAwayWe were booked at a retreat and came a day early the location was a little far but the view and amenities were amazing
Commentaires de Gestion de l’hôtel
25 août 2023 par VrboOwner, Gestion de l’hôtel
We appreciate your feedback about your early arrival at the retreat. It sounds like the location, while a bit far, offered stunning views and excellent amenities that made your stay enjoyable. We're glad you could take advantage of those positive aspects of the property. We hope you had a memorable time during your stay and that you were able to fully unwind and enjoy the retreat's offerings.
