Ratings based on 110 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Syed Amirul Syafiq, Hotel Management
Dear M/M Wong,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager
by A traveller
Posted Jan. 31, 2024 on Hotels
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel.
I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
by A traveller
Posted Dec. 23, 2023 on Expedia
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Comment from Hotel Management
Jan. 2, 2024 by Redhuan, Hotel Management
Dear M/M Chan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Redhuan, Hotel Management
Dear M/M Rehnuma,Thank you for taking the time to share your feedback with us regarding your stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager
by A traveller
Posted Sep. 20, 2023 on Expedia
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Comment from Hotel Management
Sep. 29, 2023 by Syed Amirul Syafiq, Hotel Management
Dear Ms.Irene,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager
by A traveller
Nice apartment hotel stay in Genting.
Posted Sep. 9, 2023 on HotelsWe had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Comment from Hotel Management
Sep. 29, 2023 by Syed Amirul Syafiq, Hotel Management
Dear M/M Zhang,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager
by A traveller
Posted Aug. 27, 2023 on Expedia
Comment from Hotel Management
Oct. 2, 2023 by Syed Amirul Syafiq, Hotel Management
Dear M/M Manoj,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager
by A traveller
Posted Jul. 23, 2023 on Expedia
Comment from Hotel Management
Aug. 14, 2023 by Yammunaa Mahendran, Hotel Management
Dear M/M Chow,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa Mahendran Senior Front Office Assistant
by A traveller
Posted Jul. 17, 2023 on Hotels
Comment from Hotel Management
Jul. 21, 2023 by Sufi Ahmad, Hotel Management
Dear Ms.Theresa,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Sufi AhmadDuty Manager
by A traveller
Posted Jun. 6, 2023 on Expedia
Parking area confusing.
Comment from Hotel Management
Jun. 8, 2023 by Azli Zakaria, Hotel Management
Dear Mr Md Shahril, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Azli ZakariaDuty Manager
