Note fondée sur 114 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juin 2024 sur Hotels
par un voyageur
Decent to good hotel for short trip
Publié le 22 mai 2024 sur HotelsCheck In : 4/5
Parking : 4/5
Lift / Corridor Cleanliness: 2.5/5
Room Cleanliness: 4/5
Room Soundproof: 3/5
Swimming Pool Practicality: 3/5 (for children ok)
Breakfast Variety : 4/5
Hotel location to restaurants / convenient shops: 5/5
par un voyageur
カジノからは遠いですが◎
Publié le 1 mai 2024 sur Hotelsはじめてゲンティンハイランドに行くために予約しました。よく調べて予約しなかったので、カジノの場所からは、離れていて！静かな環境でした。上層階の部屋だったこともあり、見晴らしも良く、最上階のプールも温水で気持ちよく過ごせました。
par un voyageur
Best for Family Rooms
Publié le 18 avr. 2024 sur HotelsStayed here with my family. Had a pleasant stay for 2 nights. Weather was just nice, room and hotel clean, friendly staffs.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Syed Amirul Syafiq, Gestion de l’hôtel
Dear M/M Wong,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager
par un voyageur
Publié le 31 janv. 2024 sur Hotels
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel.
I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Redhuan, Gestion de l’hôtel
Dear M/M Chan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Redhuan, Gestion de l’hôtel
Dear M/M Rehnuma,Thank you for taking the time to share your feedback with us regarding your stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager
par un voyageur
Publié le 20 sept. 2023 sur Expedia
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Syed Amirul Syafiq, Gestion de l’hôtel
Dear Ms.Irene,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager
par un voyageur
Nice apartment hotel stay in Genting.
Publié le 9 sept. 2023 sur HotelsWe had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Syed Amirul Syafiq, Gestion de l’hôtel
Dear M/M Zhang,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager
