Note fondée sur 327 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-Louis de France
hotel contradictoire: repos hopital + discotheque
Publié le 30 avr. 2014 sur Hotelshotel triste ,rien autour (boutiques abandonnées) plusieurs karaokés et surtout discothéque tres bruyante jusqu'à 5 h du matin:Avons changé de chambre mais rien n'y fait !!..problemes si vous avez I.Pad +ordi dans la chambre (il faut 2 passwords tous les 4 jours) .Si vous mettez les cartes d'acces pres de votre portable,vous ne pouvez plus rentrer dans votre chambre; Si on n'avez pas payé d'avance,nous aurions changé d'hotel.
par Julien de Paris
Publié le 29 sept. 2013 sur Hotels
Bon service global avec notamment un bon restaurant. La chambre est un peu ancienne mais est tout à fait correct pour le prix.
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Building looks old & rundown from the outside.
But staff were friendly & helpful.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Management, Gestion de l’hôtel
Dear Kooi Gan,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
par un voyageur
Comfortable and convenient
Publié le 7 nov. 2023 sur HotelsThe people there are helpful. Do note that the cafe is vegetarian. The hotel had its heyday and its infrastructure need some upgrading. Else, it is comfortable.
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Management, Gestion de l’hôtel
Dear Hwai Mei,Thank you for your kind words about the helpful staff and the note about the cafe being vegetarian. We appreciate your feedback on the hotel's infrastructure, and we'll certainly consider upgrades to enhance our guests' comfort. We value your insights and hope to welcome you back for an even better experience in the future.
par un voyageur
Publié le 18 oct. 2023 sur Expedia
Convenient, checking in is fast and reasonable price considering being in the island part of Penang. Lift is rather slow, crowded morning buffet breakfast and parking ticket not working even after validation, have to make way to the front desk again and again.
Commentaires de Gestion de l’hôtel
1 nov. 2023 par Management, Gestion de l’hôtel
Dear Hainny Haryaty,Thank you for your valuable feedback. We appreciate your compliments on our fast check-in process and reasonable pricing. We apologize for the inconvenience caused by the slow lift, crowded breakfast, and issues with the parking ticket. Your feedback will be used to make necessary improvements, and we hope to provide you with a better experience during your next visit.
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2023 par Management, Gestion de l’hôtel
Dear Wing Kong,We have taken note of your low rating. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2023 par Management, Gestion de l’hôtel
Dear M V,We have taken note of your average rating. On the other hand, we are delighted to learn that your recent stay with us was generally to your satisfaction. We hope to be able to welcome you again soon.
par un voyageur de Bangkorlam
Publié le 8 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 nov. 2023 par Management, Gestion de l’hôtel
Dear Theeranon,Thank you for giving us a perfect rating. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
par un voyageur
Publié le 29 août 2023 sur Expedia
Good stay
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Management, Gestion de l’hôtel
Dear Nur Nadia Husna,Thank you for choosing our hotel and for taking the time to share your feedback! We appreciate your kind words and are delighted to hear that you had a wonderful stay with us. Our team strives to create a truly exceptional experience for all our guests, and it's rewarding to know that we exceeded your expectations. We value your patronage and eagerly anticipate the opportunity to welcome you back for another memorable visit.
par un voyageur
Publié le 11 juin 2023 sur Expedia
Staff was friendly and attentive.
Commentaires de Gestion de l’hôtel
20 juin 2023 par Management, Gestion de l’hôtel
Dear Gerald Cheng,Thank you for taking the time to share your feedback regarding your recent stay at Berjaya Penang Hotel. We are delighted to hear that our staff members were friendly and attentive throughout your visit. Your kind words will be passed on to the team, as they strive to provide exceptional service to all our guests.We appreciate your positive review and are pleased to know that our staff's efforts contributed to a pleasant experience for you. We look forward to welcoming you back to Berjaya Penang Hotel in the future.
