Note fondée sur 960 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
92 % des clients le recommandent
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 6 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2019 par Alanna Rebecca, Gestion de l’hôtel
Hey there, Sandra! Thank you for the 8/10 rating. We trust that you had a memorable stay and that you will be back sometime soon for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager
5 sur 5
par un voyageur

Publié le 13 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2019 par Alanna Rebecca, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to rate your stay experience with us. We trust that all was well and that you'll be back in no time for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager
5 sur 5
par un voyageur

Fantastic place

Publié le 26 avr. 2019 sur Hotels
Great Hotel, great staff, clean and fancy rooms. Nice pool. Delicious meals at the Hard Rock Café.
Commentaires de Gestion de l’hôtel
26 avr. 2019 par Alanna Rebecca, Gestion de l’hôtel
Dear Guest, Thanks for the rockin' review! It is great to see that you had such a nice time at the hotel and appreciated the services rendered to you. The pool is our crowning glory being 26,000 sq ft in size, featuring a kids play area with the three slides and other play equipment, which are a huge hit with the kids. There are also plenty of nooks and crannies for adults to find some rest and relaxation away from the little rockers. Looking forward to more rockin' moments with you! Rock On! Michael Smeeton Executive Assistant Manager
5 sur 5
par un voyageur

Hard rock

Publié le 1 déc. 2018 sur Hotels
Cool hôtel, if you except something different is a good place
Commentaires de Gestion de l’hôtel
5 déc. 2018 par Alanna Rebecca, Gestion de l’hôtel
Thanks for the rockin' review, Mathieu! We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager
4 sur 5
par emmanuel de Asnières

Hard Rock de bon tenue

Publié le 16 mars 2016 sur Hotels
Bon hôtel pour un Hard Rock Hôtel, plutôt bien décoré. La chambre est belle aussi. Le petit plus, l'accès à la piscine par les chambres Lagoon, mais dommage pour la fermeture de la piscine à 19h. Le petit déjeuner est mieux que dans certains autres Hard Rock Hôtel
5 sur 5
par un voyageur

Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Nethra , Gestion de l’hôtel
Hi Ram,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
1 sur 5
par un voyageur

Publié le 15 août 2024 sur Expedia
スタッフが不親切です。
Commentaires de Gestion de l’hôtel
23 août 2024 par Nethra , Gestion de l’hôtel
Hi RYUTA,Thank you for your feedback. We sincerely apologize that you found our staff to be unfriendly. This is not the experience we aim to provide, and we will address this with our team to ensure better service in the future.Your comments are important to us, and we hope you’ll consider giving us another opportunity to serve you.Warm regards,Tobias LackermeierExecutive Assistant Manager
3 sur 5
par un voyageur

Publié le 2 juill. 2024 sur Expedia
O
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Nethra, Gestion de l’hôtel
Hi Hamzah,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
5 sur 5
par un voyageur

Publié le 20 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Nethra, Gestion de l’hôtel
Hi KIBA,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
4 sur 5
par un voyageur

Outdatet rooms

Publié le 15 mai 2024 sur Hotels
In room you can hear everything from corridors. Room with connecting on bathroom and only sliding walls are terrible, they are not very nice. All time problems with one elevator, we mentioned this couple of time, but nothing happened to it. 3/5 stars would be better for this. Good things: Good staff and really good food.
Commentaires de Gestion de l’hôtel
17 mai 2024 par Nethra, Gestion de l’hôtel
Hi Roope,Thank you for taking the time to share your feedback with us regarding your recent stay at Hard Rock Hotel Penang. We appreciate your honest comments.We apologize for the inconvenience caused by the noise from the corridors and the issues with the connecting bathroom and sliding walls. Your feedback is important to us, and we will review this with our team to see how we can address these concerns and improve.We're pleased to hear that you appreciated our good staff and enjoyed the really good food. Providing excellent service and delicious food are priorities for us, and we're glad that these aspects of your stay met your expectations.Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back to Hard Rock Hotel Penang in the future and provide you with a better experience.Kind Regards,Tobias LackermeierExecutive Assistant Manager
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