Note fondée sur 418 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
89 % des clients le recommandent
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 17 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2019 par Rina Mariani, Gestion de l’hôtel
Dear Mr Bruno, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the awesome perfect rate that you had given our property. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.
5 sur 5
par un voyageur

Au top

Publié le 16 févr. 2019 sur Hotels
Hôtel et personnels vraiment au top. Les chambres sont grandes et propres, la piscine immense et le resto très bon.
Commentaires de Gestion de l’hôtel
20 févr. 2019 par Rina Mariani, Gestion de l’hôtel
Dear Mr Alexandre, Thank you for choosing our hotel, and for your candid review of your recent stay. We are elated to hear that you are pleased with your accommodations. We will strive our best to improve the quality of services that we provide to our guest. We all look forward to the pleasure of welcoming you back soon. Best Regards, The Management of Hotel Equatorial Penang
5 sur 5
Recommandé
pour Tout le monde
par un voyageur de canada

Luxe a bon prix

Publié le 18 juin 2016 sur Expedia
hotel de luxe et abordable. Une des hotel les plus pres de l'aeroport
5 sur 5
par un voyageur

Publié le 10 janv. 2021 sur Hotels
Environment is very beautiful and room is very clean
Commentaires de Gestion de l’hôtel
11 janv. 2021 par The Managament of Hotel Equatorial Penang, Gestion de l’hôtel
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and fond with our environment and hotel cleanliness. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
4 sur 5
par un voyageur

Publié le 3 janv. 2021 sur Expedia
It would great if the management could seriously look into the compliance of wearing a proper outfit to the pool.
Commentaires de Gestion de l’hôtel
4 janv. 2021 par Management of Hotel Equatorial Penang, Gestion de l’hôtel
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property. We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback shared to the respective team members in order to assure that the same issue does not come up again. Best regards, The Management of Hotel Equatorial Penang.
5 sur 5
par un voyageur

Publié le 1 janv. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
4 janv. 2021 par Management of Hotel Equatorial Penang, Gestion de l’hôtel
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
5 sur 5
par un voyageur de Kuala Lumpur

Publié le 31 déc. 2020 sur Expedia
Superb service from the staffs Well maintained Limited Breakfast choice
Commentaires de Gestion de l’hôtel
4 janv. 2021 par Management of Hotel Equatorial Penang, Gestion de l’hôtel
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. Your feedback on the limited choices has been shared with our Culinary team, as we take all our feedback into serious consideration. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
3 sur 5
par un voyageur

Disappointed with the stay

Publié le 28 déc. 2020 sur Hotels
Overall it was satisfactory. But for a 5 star hotel, they are really below mark. I think the service providers did their best within their means but there could be lack of proper supervision, management and leadership in this hotel. Rooms were clean, bathroom was clean, but the restaurant service was poor and also during breakfast time. Eg the waiter used his hand during toasting the bread. Also I gave the ice pack (used to store some special medicine while travelling) to be kept in the freezer as there was no freezer in the room. The refrigerator was inadequate to keep the ice pack cold. On the 4th day when I got it back, the ice pack had already melted as they did not put it in the freezer. The instruction that I gave to the Duty Manager (Farish) was not complied with. It was quite shocking. I would not recommend this hotel as a 5 star hotel mainly due to poor service and the attitude of the staff at the front desk who did not show the due care when I complained about the ice pack. I got the answer “the management having meeting”. I expected as least someone from the management should quickly come up to hear my complain when it is fresh. Feedback like this was very useful to the hotel but they lost the opportunity.
Commentaires de Gestion de l’hôtel
29 déc. 2020 par Management of Hotel Equatorial Penang, Gestion de l’hôtel
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback shared to the respective team members in order to assure that the same issue does not come up again. Once again, please accept our sincere apologies and we hope to see you soon in your next visit. Best regards, The Management of Hotel Equatorial Penang.
5 sur 5
par un voyageur

Publié le 30 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
29 déc. 2020 par The Management of Hotel Equatorial Penang, Gestion de l’hôtel
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
5 sur 5
par un voyageur

Want to pamper yourself ?

Publié le 6 sept. 2020 sur Hotels
Definitely the luxury hotel to go to in Penang....for a retreat ! The beautiful Bkt Jambul Golf course is just " next door " and Kampachi at lower ground serves Japanese cuisine choices including the wonderful wagyu beef !
Commentaires de Gestion de l’hôtel
8 sept. 2020 par The Management of Hotel Equatorial Penang, Gestion de l’hôtel
Dear Guest, Warmest greeting from Hotel Equatorial Penang! Thank you for choosing us as your preferred choice of accommodation whilst in Penang. We are glad that you have enjoyed the luxury ambiance and especially our premium Japanese restaurant, Kampachi. We truly hope to welcome you back again in the nearest future. Till then, stay safe and take care.
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