Note fondée sur 304 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,6 Service et personnel
3,1 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Jamaica
Publié le 23 sept. 2024 sur Expedia
This hotel is very outdated and is in need of major upgrades. When I arrived in my room the damp and mildew smell was so strong. I flipped on the light and a roach ran across the floor. I requested another room immediately. The second room was al
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear MICHELLE DARLENE,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Clariese,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The baseboards in the bathroom were filthy and moldy. Killed a cockroach while we were there. Also, the television had a dark picture and the remote was not programmed to actually punch in a channel.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeff,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Judy,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
It was very nice
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maurice,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Didn’t stay, homeless staying in cars on property, prostitution. Tried to get a refund from Expedia but wasn’t successful.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jennifer,we are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager
par un voyageur
Publié le 31 août 2024 sur Hotels
This place should not be quality inn This place is WAY below standards expected of quality inn. Room was clean. We on ground floor. Hallway drippy but no rain for several days prior. Just not a good place to staying
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bobby,Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations for a Quality Inn. It’s good to know the room was clean, but we regret the issues you encountered with the hallway. Your comments are important to us, and we’ll address these concerns with our team to improve the overall experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Clariese,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
There was smoking in rooms adjacent to mine and when brought to the attention of management nothing was done. Staff attempted to help but management refused to allow them to do anything. Rooms had some roaches, and housekeeping did not visit the room once during a weeklong stay. Grounds were unkempt and guests had personal items strewn about common areas. (walkways and courtyard)
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nicholas,We apologize for the issues you encountered, including the smoking in adjacent rooms, lack of housekeeping, and unkempt grounds. This is not the standard we strive for, and we’ll address these concerns with both management and the housekeeping team to ensure improvements are made. We hope to offer you a more pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
front desk person was pleasure to deal with .
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joseph,Thank you for your kind feedback! We’re delighted to hear that you had a pleasant experience with our front desk staff. Providing excellent service is important to us, and we’re glad that we were able to make your stay enjoyable. We look forward to welcoming you back!Sincerely, Hotel Manager
