Ratings based on 5 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
N/A
Posted Dec. 8, 2024 on HomeAwayN/A
Comment from Hotel Management
Dec. 11, 2024 by VrboOwner, Hotel Management
Thank you for the 4 star review we hope to see you again soon!
by A traveller
Had a few issues with the stay and they were not addressed in any timely fashion or at all.
Posted Aug. 13, 2022 on HomeAwayThe glass to the ping-pong room is broken, which you are clearly aware of, but there is glass on the ground both inside and outside. Obvious safety concern with small children here.
Open pipe in the top floor bathroom vanity which emits a septic/sewage smell. Clearly the bathroom has a double vanity which was replaced. This pipe is the drain from the removed sink BUT it was not capped/sealed. Not only is this foul, but unsafe and against any kind of building code that exists; this needs to be addressed ASAP.
In the same top floor bathroom the sink cold water had no pressure. Fortunately I was able to identify the cold water valve was not opened fully and corrected. There is also a bucket under the sink to catch dripping water. Come on, fix the issue!
The top floor shower started leaking this afternoon through the ceiling into the living room. Clearly looking at the ceiling this has been a historic issue that has not been corrected properly. Trying to put a false vent cover in the ceiling at that spot to cover up the work is just shoddy.
The blades on many of the fans are drooping and loose. A blade on the fan in the top floor bedroom (with the telescope) is so loose it scrapes the light and is practically coming off; we cannot use this fan. The pull chain for the light on this fan also came off after one pull.
The door on the basement bathroom will not close preventing any privacy
There is a quarter sized hole in the 1st floor bedroom wall, the room with the full bed
The TV in this same room had an account that was logged into porn and showing picture thumbnails for the videos; this was discovered while my 11 year old grandson was in the room! Words don’t even come to mind.
The front patio door does not close, in fact the latch is missing!
The decks by the river have several loose boards, some of which pop up when you step on them and others that sink. Additionally some of the banisters are loose. This is a major safety issue and needs to be addressed ASAP.
There are many wasp nests within the covered deck by the river creating a stinging hazard. Hope nobody is severely allergic.
All the decking has many screws that are not properly seated and stick up which is a tripping hazard.
The lock on the sliding door from the kitchen area does not function at all and the door cannot be properly closed and locked. More issues but not enough room here, to list but you get the gist. Nothing was addressed and the management co seemed bothered by our emails.
Comment from Hotel Management
Aug. 21, 2023 by VrboOwner, Hotel Management
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.
by A traveller
Black Rivers hidden gem…
Posted Jul. 5, 2022 on HomeAwayWhat a great property and location. Wish we weren’t as busy as we were for the week and could’ve spent more time enjoying the property. Definitely will stay there every time we’re down in the Georgetown area.
Comment from Hotel Management
Aug. 21, 2023 by VrboOwner, Hotel Management
Thank you Eddie for the Great Review! We hope you stay with us again soon!
by A traveller
Spring Break
Posted Apr. 3, 2021 on HomeAwayWe had a great week. We loved the house and the outside area and games. My only suggestion would be to have the faucets looked at. The one in the kitchen leaks and the showers are hard to turn off. Outside of that not a single complaint. I wish I could take the screened porch area home with me. Such a lovely spot to sit and enjoy the view.
Comment from Hotel Management
Aug. 21, 2023 by VrboOwner, Hotel Management
Thank you!
by A traveller
Family Time
Posted Jan. 5, 2021 on HomeAwayIt was a great house for mixed ages to spend time together. Even when the weather wasn’t great, all the inside games kept two children, ages 6 and 10 busy playing games with the adults. There were houses around but it seemed pretty private.
Comment from Hotel Management
Aug. 21, 2023 by VrboOwner, Hotel Management
Thank you!