Note fondée sur 730 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2023 sur Hotels
Mauvaise odeurs et hôtel vieillissant.
Une nuit de passage suffit
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Hotel Management , Gestion de l’hôtel
Dear adeline, We are sorry your stay with us was anything other than perfect. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
par un voyageur
Publié le 26 nov. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2020 par Hotel Management , Gestion de l’hôtel
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America.
Sincerely,
Hotel Management
par un voyageur
Publié le 30 nov. 2024
My two out-of-town guests and I arrived at 11:15 pm after my family's Thanksgiving gathering. We openrd the external entrance doors, but the inner set of doors was locked. No one answered the After Hours phone though we called with it three separate times. We knocked very loudly on the inner doors and called out. It was a very cold night and we were freezing stranded in that vestibule beteen the outer and inner doors. Finally a guest using a walker appeared from an interior door and yelled and yelled until the clerk finally came out of a laundry room behind the desk and buzzed us in. When we came to the desk, he was astonishingly slow at completing whatever paperwork was necessary. He seemed confused and kept almost handing us the paperwork of other guests.
The hallways on the 2nd floor and the elevator both smelled bad!!! The room was clean but all the furnishings and such were old and worn-looking. The room was small and dingy. It was one of the cheapest hotels and I can see why. It did keep my friends warm and dry, and they had a functioning full bathroom and lights. These things are a bare minimum, and I would probably not use this hotel again.
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hotel Management , Gestion de l’hôtel
Dear Paula, Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you faced during your late arrival, including the delay at the front desk and discomfort in the vestibule. This is not the experience we aim to provide, and we will review our after-hours procedures to ensure better responsiveness. We regret the condition of the furnishings and hallway smells, as these do not reflect our commitment to guest comfort. We appreciate your feedback and hope to welcome you back. Sincerely,Hotel Management
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Room not clean and smell.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Godfrey, Thank you for your feedback. We sincerely apologize for the cleanliness and odor issues you experienced during your stay. This is certainly not the standard we strive to maintain, and we will address these concerns with our housekeeping team to ensure improvements. We appreciate your understanding and will work hard to provide a better experience next time. We hope you’ll give us another chance to serve you. Sincerely,Hotel Management
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Overall very good, but it may be better with more cleanliness and breakfast timing.
par un voyageur
Germantown stay.
Publié le 18 oct. 2024 sur HotelsThe staff was nice, friendly and helpful.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tina, Thank you for your feedback. We're thrilled to hear that you found our staff to be nice, friendly, and helpful. Providing excellent customer service is a top priority for us, and we're glad it made a positive impact on your stay. We appreciate your kind words and will continue to strive to maintain a welcoming atmosphere for all of our guests. We look forward to welcoming you back for another great experience at Extended Stay America in the future.Sincerely,Hotel Management
par un voyageur de Germantown
Publié le 18 oct. 2024 sur Expedia
Everything
par un voyageur
Publié le 16 oct. 2024 sur Expedia
5 stars
par un voyageur
Publié le 15 oct. 2024 sur Expedia
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Gente muy grosera sin más comentarios por no me rebajarías como ellos no vale la pena
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel management, Gestion de l’hôtel
Dear Marta, Thank you for sharing your experience with us. We deeply regret that you felt this way during your stay. Providing a welcoming and respectful environment for all our guests is a priority, and we apologize if this was not reflected in your visit. Your feedback is important to us, and we will ensure it is addressed to improve future experiences.Sincerely,Hotel Management
