Ratings based on 152 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Expedia
I loved the staff they were very helpful. There were vendors that offered different excursions. The excursions were great. They also had nightly entertainment that was family friendly.
Comment from Hotel Management
Aug. 6, 2024 by P.Paraskevas, Hotel Management
Dear Guest,Thank you so much for your kind words and positive feedback about your recent stay at Louis Phaethon. We are thrilled to hear that you had a wonderful experience with us.We are especially pleased to know that our staff made a positive impact on your stay. Our team works diligently to ensure that every guest feels welcomed and well taken care of, and it is always rewarding to hear that their efforts are appreciated.Additionally, we are delighted that our nightly entertainment met your expectations and provided family-friendly fun. Creating a lively and enjoyable atmosphere for guests of all ages is one of our main goals.Thank you once again for your wonderful review. We hope to have the pleasure of welcoming you and your family back to Louis Phaethon in the near future for another fantastic stay.Best regards,The Management
by A traveller
Posted Jul. 7, 2024 on Expedia
Unless your a brit comming to get drunk just avoid. Hotel seems to just cater for them. Noisy untill Past midnight with loud music and drunk Shouting. Hotel run down and needs refurbishing and the food.. Well the whole night my doughter spent bent over the toilet after dinner can describe the food.
Comment from Hotel Management
Jul. 8, 2024 by The Management, Hotel Management
Dear GuestThank you for taking the time to share your feedback.Considering the amount of praise and some positive critique we have received in the past from our guests, I don’t think we deserve such a harsh review at the Louis Phaethon Beach Hotel.Clearly our hotel has not met with your expectations and we regret that you were unable to enjoy any aspect of your holiday with us.We absolutely take all our guest’s comments into consideration and improvements are made where we deem necessary.Once more, we are sorry for your disappointment and send our sincerest regards.Best RegardsThe Management
by A traveller
Reasonable 4 star
Posted May 23, 2024 on HotelsFood, drink and entertainment as expected.
Service from staff 99.9% of them, fantastic.
Comment from Hotel Management
Jun. 5, 2024 by P.P, Hotel Management
Dear Guest,Thank you for your wonderful feedback regarding your recent stay at the Louis Phaethon Beach Hotel. We are thrilled to hear that you found the food, drink, and entertainment to meet your expectations.Moreover, we're absolutely delighted that you experienced fantastic service from 99.9% of our staff during your stay. Providing exceptional service is our top priority, and it's incredibly rewarding to hear that our team's efforts contributed positively to your experience.Your kind words will be shared with our staff as they serve as motivation to continue delivering outstanding service to all our guests.We look forward to welcoming you back to the Louis Phaethon Beach Hotel in the future for another memorable stay. Best regards,The Management
by A traveller
Respectable 4 Star
Posted May 23, 2024 on HotelsMajority of hotel staff were helpful and pleasant, the Hotel Manager, Michael, was especially helpful, welcoming and pleasant.
The hotel provides the necessities you would expect in an all inclusive.
There is a need for many maintenance updates. I did have to get my mattress changed due to it being broken in the middle, but the staff were amazing and sorted this out within 10 minutes! Great response.
Food, drink and entertainment is what you would expect of a 4 star hotel, although some food was really great.
Location of hotel for access to the Airport and Waterpark is great, however it is a little out of the way from the harbour and other bars. Although Fiesta Bar is about 10/15 min walk and is a great bar for food, drink and sports.
Hotel was great with accommodating the wedding we attended, effective, efficient and enjoyable.
Would we stay there again, probably not for a week, as we have stayed in other hotels along that strip and have had more pleasant experiences, not to say this hotel is not worth staying at, just preference.
Comment from Hotel Management
Jun. 5, 2024 by P.P, Hotel Management
Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at the Louis Phaethon Beach Hotel. We are pleased to hear that the majority of our staff, especially Michael, made a positive impact on your stay with their helpful and welcoming attitude.We are glad that you found our all-inclusive amenities satisfactory and that our team was able to promptly address the issue with your mattress. Your compliments on our quick response are much appreciated.While we are pleased that you enjoyed the food, drink, and entertainment provided, as well as our convenient location near the airport and waterpark. We continuously strive to improve our facilities and services, and your comments will be valuable in our ongoing efforts to enhance guest experience.We also appreciate your remarks about the hotel's location relative to the harbour and other bars. We aim to provide clear information about our location to help future guests make informed decisions.Thank you for acknowledging our efforts in accommodating the wedding you attended. We are delighted that it was an effective, efficient, and enjoyable event.We understand your decision about future stays and value your honesty. Your feedback is crucial for us as we aim to improve and provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future, perhaps for a shorter stay, and to provide an even better experience.Best regards,The Management
by A traveller
Posted May 18, 2024 on Hotels
Comment from Hotel Management
Jun. 5, 2024 by P.P, Hotel Management
Thank you for rating us!
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 17, 2024 by The Management, Hotel Management
Dear Mr Kestutis,Thank you so much for your high rating.It will be a great pleasure to welcome you back in the near future.Best regards
by A traveller
Posted Oct. 31, 2023 on Expedia
Excellent holiday a beautiful place with everything a family needs
by A traveller
Highly recommend
Posted Jun. 1, 2023 on HotelsThe hotel was absolutely spotless with staff constantly cleaning in all areas. Grounds were well looked after with more staff each morning.
Must give a special mention to the lifeguards, especially on the waterslides. I was travelling as a single parents with two daughters and felt very reassured that they were safe at all times.
The hotel is a little further from Pahos harbour than I had anticipated - I would happily have walked it but my teen daughters not so keen! However the bus goes from right outside the hotel for €1.50.
Definitely recommend for families
Comment from Hotel Management
Jun. 1, 2023 by The Management, Hotel Management
Dear Guest,Thank you for your preference of the Louis Phaethon Beach Hotel.We appreciate the time you have taken to review the hotel and are pleased to see that we have met your anticipated expectation.We will ensure to mention your comments to our lifeguards.Look forward to welcoming you back.Best RegardsThe Management
by A traveller
Posted May 25, 2023 on Hotels
Comment from Hotel Management
Jun. 1, 2023 by The Management, Hotel Management
Dear Guest,Thank you for selecting the Louis Phaethon Beach Hotel for your recent stay.Look forward to welcoming you back.Best RegardsThe Management
by A traveller from palo alto
Posted May 15, 2023 on Expedia
Comment from Hotel Management
May 17, 2023 by Hotel Management, Hotel Management
Dear Guest,Thank you for selecting the Louis Phaethon Beach Hotel on your recent stay and for taking the time to review the Hotel.Look forward to welcoming you back.Best RegardsThe Management
