Ratings based on 14 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Wrongfully Charged for Extra Person, Rude Service
Posted May 25, 2024 on HotelsWorst hotel and rudest customer service in 25 years
We were wrongfully charged for meals for an extra guest ! The hotel at Pelling said they couldn’t do anything abt it. So I called and emailed the Elgin main customer service at Kolkata couple of times. They were extremely rude, and hung up on me the first time, just after 3 minutes.
I called hotels.com requesting a refund of the extra charges. Hotels.com agreed with us but the Elgin (Ms. Sonali) denied us any refund.
I emailed the Elgin but they simply did not respond.
Don’t book this hotel - we got NO view of the Kanchenjunga. Many hotels in the area falsely claim to offer views of the Kanchenjuna.
by A traveller
Posted Jan. 4, 2021 on Hotels
by A traveller
Posted Dec. 5, 2019 on Hotels
by NARAYAN CHANDRA from Kharagpur
Best hotel in Pelling.
Posted Jan. 3, 2016 on HotelsVery nice experience. Perfect for family & leisure. Costly but it worths.
Recommended
for Everyoneby A traveller
Lovely landscape
Posted Jun. 25, 2015 on ExpediaA peaceful away from madness of city a quiet place close to nature
by SATYAKI from MUMBAI
WODERFUL STAFF
Posted Jun. 2, 2014 on HotelsTHE VIEW OF THE HIMALAYAN PEAKS FROM THE HOTEL ROOMS AND GARDENS IS ABSOLUTELY BREATHTAKING. THE FOOD IS VERY GOOD AND THE HOUSEKEEPING AND RESTAURANT STAFF IS COURTEOUS AND WILLING. THE HOTEL CAN CONSIDER CHANGING THE WORN OUT MATS IN PUBLC SPACES AND KEEP A SMOKERS CORNER OUTSIDE THE MAIN ENTRANCE TO PRVENT SMOKERS FROM LITTERING THE SPACE.
by Naresh Malhotra from Bangalore
Phenomenal location and mountain views
Posted Dec. 21, 2013 on HotelsComfortable stay and Very good service.
by PB from Bengalooru
Simply the best
Posted May 17, 2013 on HotelsThe hotel & staff are simply the best. Mr. Rao, the Manager at the hotel was extremely caring - ensuring my ill-health was attended to and he literally nurtured me back to health! They even gave us a packed breakfast for early morning departure. The hotel is an experience worth the money. The food however could be improved - cuisine is mostly only North Indian food! Some good continental cuisine to match the ambience would make the stay perfect.
by A traveller from Bangalore
Good hotel - avg experience
Posted Apr. 21, 2013 on HotelsHad a good experience with the hotel staff, especially Mr. Rao who was proactive in terms of hospitality (helping booking a cab, packing breakfast early morning)
The part I found not so good:
1. Room (including the bathroom) was very small
2. The food quality needs improvement
3. Well maintained but got a damp feeling overall
Hence, the average experience of my stay
by A traveller
Different hotel at good price
Posted Nov. 30, 2012 on HotelsIt was a excellent hotel with extra ordinary view and surroundings. very peaceful and calm surrounding and good hotel for resting. we will give only 40(out of 100) for customer friendly reception.the food was good, problem with the gyser but sorted out next day, I do not know why these non ac hotels on the hill top do not have fans? geyser was provided. rooms were good and still love to stay again. No jet spray with w.c.
