Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mars 2024 sur Expedia
Parfait
par un voyageur
Publié le 9 juin 2023 sur Hotels
The only pros is the location.
The rest is to be revised, room not properly cleaned, I had to argue to get an iron, and request bedsheet change. They collected the bath mat on the first day but did not replace it. I was in room 3 and someone came to the room upper floor, I could here them waking on the parquet until 1am.
Very noisy in general, isolation to be reviewed.
Do not go there if you have big luggage, there is no elevator. I regret not to have booked the B&B next door.
Commentaires de Gestion de l’hôtel
11 juin 2023 par A Flemish Tale, Gestion de l’hôtel
Dear Dorna,As the hotel manager, I sincerely apologize for the inconvenience and negative experience you had during your stay. We strive to provide a comfortable and enjoyable stay for all our guests, and it's disheartening to learn that we fell short of your expectations. Regarding the cleanliness of your room, I apologize for the oversight. We have a high standard of cleanliness, and it is disappointing to hear that your room was not properly cleaned. I will address this issue with our housekeeping staff to ensure it doesn't happen again in the future.I apologize for the inconvenience you faced in requesting an iron and bedsheet change. It is our aim to promptly fulfill guest requests, and it seems that we did not meet that expectation during your stay. I will review our procedures with the team to ensure better responsiveness in the future.The oversight of not replacing the bath mat and the noise issue from the upper floor are both matters that require immediate attention. I will investigate these incidents and take necessary steps to improve our service and address any soundproofing or isolation issues in the rooms.We understand the importance of having an elevator, especially for guests with heavy luggage. We regret any inconvenience caused by the lack of this facility. We will consider your feedback seriously and explore options for improving accessibility in the future.I'm sorry to hear that you regret not booking the B&B next door. We appreciate your feedback and will take it into account to improve our services and address any shortcomings.Please know that guest satisfaction is our top priority, and we will make every effort to address the issues you mentioned. We value your feedback and hope that you will consider giving us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 17 nov. 2019 sur Expedia
Très jolie chambre, par contre nous n’avions pas reçu le code d’accès et il n’y avait de lumière dans l’escalier.
Spacieux et bien placé
par un voyageur
Publié le 12 nov. 2019 sur Hotels
L'appartement est top mais nous nous sommes retrouvé sans le bon code à notre arrivée ( à minuit) et donc compliqué pour le recuperer.
par un voyageur
Publié le 9 oct. 2019 sur Expedia
par un voyageur
Don't get rained out
Publié le 13 août 2024 sur HotelsWe stayed at this hotel in June, but had to check out early because it was not in a condition suitable for paying guests. Whenever the upstairs neighbour took a shower, water started pouring out of our ceiling. Even though we were told multiple times that we would receive a refund, this has still not happened.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Asansör yok valizlerle dördüncü kat ve ekstra tahtadan bir merdiveni tırmanmak ölüm gibiydi. Lavaboda sıkıntı vardı. Aşırı sivrisinek var ve sineklikler yırtılmış. Havlu konusunda iki kişiye bir havlu verecek kadar çevre dostu davranmışlar. İkinciyi talep edinde alabildim. Merkezi konumda. Yatak rahat. Ancak nevresimler üç gün değişmedi.
par un voyageur
Publié le 8 juin 2024 sur Expedia
par un voyageur
For being a tale, it's a tale. is it a nice one?;
Publié le 2 juin 2024 sur HotelsThe name does not betray the expectations: it was a tale, and it was a Flemish one; however not necessarily a pleasant one.
The automatic check-in/check-out do not help in entering in the city environment of Ghent. The communication with the codes worked well, so no problem for that. The building is very traditional and quite nice. Position fantastic in the very centre of Ghent. But.
My room, number 4, was on the fourth and last floor. I had really and almost literally to climb between floor three and four, with a wooden stair. No lift: I would NEVER recommend it in particular to people with mobility issues and/or large baggages.
The room: more an attic than a penthouse. Bed: rather comfortable with quality sheets. The additional pillows in a small wall closet were horribly stained.
Towels: I had just two shower towels, no hand one, no shower mat. The quality was great, really, but it is not normal to have just the large towels.
Toilet::incredible. The basin in the room. The WC behind a room, next to the shower (separated). All this within the room.
No moquette (great!) but parquet: a very old and creaking one (a bit rotten close to the shower... Without the mat is not surprising).
A good coffee machine was available. Some kind of a strange puff and a couple of chairs were also present.
No TV at all. WiFi working correctly.
In general, not recommended.
par un voyageur
Publié le 1 avr. 2024 sur Expedia
I was not expecting a code-style reception at "A Flemish Tale. To me, an in-person reception check-in is essential for a traveler overseas like me. Thankfully, I was waiting downstairs at least 2 hours before my "check-in time" at 3:00 p.m., so that I was able to meet, totally by chance, the lady in charge at the entrance. But for this, I would not have been able to get my access code. Imagine how scary it was!
