Ratings based on 541 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 13, 2024
Staff was very professional and helpful everything I needed was in walking distance only thing there was not a refrigerator in room
Comment from Hotel Management
Sep. 15, 2024 by Jérémy Vandenhole, Deputy Manager, Hotel Management
Dear Christopher, Thank you for taking the time to share your review.It's always a joy to know our guests had an enjoyable stay at B&B Hotel Gent Centrum.We are thrilled that you appreciated our friendly staff, their professionalism, and the convenience of our location right in the heart of Ghent. It's wonderful to hear that everything you needed was within walking distance, allowing you to explore the city with ease.We understand that having a refrigerator in the room can be an added comfort for our guests. While we do not offer in-room refrigerators, we want to ensure a seamless stay and are always looking for ways to improve our amenities based on valuable guest feedback like yours.Finally, we're delighted that our hotel's cleanliness, condition, and room amenities met your expectations, ensuring a comfortable and enjoyable visit. Our team strives to provide a welcoming and attractive atmosphere for all our guests.We hope we will have the opportunity to see you again in the future. Best regards,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 24, 2024 on Expedia
This is a great hotel. It’s a 5 min walk to the center of town, but also quiet at night. Hotel staff are welcoming and helpful, especially Shana. The room was meticulously clean. As I was walking down the hallway I saw the staff cleaning rooms and it looked unusually thorough. I saw one woman cleaning underneath the sink (not the floor, but above the floor immediately beneath the sink - the area you can’t see). I would happily stay here again.
Comment from Hotel Management
Aug. 24, 2024 by Deputy Manager, Hotel Management
Dear Daniel, Thank you very much for this kind review of your recent stay.We're absolutely over the moon to know that your stay with us was up to your expectations. We are delighted that you enjoyed our prime location just a stone's throw from the city center, the tranquility of our rooms for a peaceful night's rest, and the friendly service provided by our staff, especially Shana. It's great to hear that the cleanliness of our rooms impressed you, with our team's attention to detail clearly evident in their diligent work. Our commitment to providing a welcoming, clean, and comfortable environment for all our guests is a top priority, and your comments validate our efforts.We look forward to seeing you again soon.Best regards,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 22, 2024 on Expedia
Hotel is in great location, has nice staff, and great amenities. Price was reasonable. I would stay there again.
Comment from Hotel Management
Aug. 24, 2024 by Deputy Manager, Hotel Management
Dear Gordon, Thank you very much for this kind review of your recent stay.We're absolutely thrilled that your stay at B&B Hotel Gent Centrum hit the mark across the board.We are delighted that you enjoyed our prime location, exceptional service, and the variety of amenities we offer, like our 24/7 reception with multilingual staff, air conditioning in all rooms, and our cozy lobby lounge. It's wonderful to hear that our commitment to maintaining a high standard of cleanliness and modern hotel condition contributed to your comfortable stay. Additionally, your appreciation for the value we provide is deeply gratifying, as we strive to offer a high-quality experience at a reasonable price.We look forward to seeing you again soon.Best regards,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Deputy Manager, Hotel Management
Hello Olivia,Thank you for sharing your experience with us.We are over the moon to know that your time at our hotel hit the mark across the board!We hope you had the chance to experience our lobby lounge, where you can unwind with a refreshing Belgian beer or a glass of wine in a truly inviting atmosphere.We look forward to welcoming you back. Best wishes,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Manager, Hotel Management
Beste Namit,Bedankt voor uw review.Wat leuk dat u een aangenaam verblijf had bij ons en dat u tevreden was met onze bediening en uw kamer.Graag tot een volgende keerMet vriendelijke groeten,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 16, 2024 on Expedia
Clean and good location and staff is professional
Comment from Hotel Management
Aug. 19, 2024 by Jérémy Vandenhole, Deputy Manager, Hotel Management
Dear Kanti, Thank you very much for this kind review of your recent stay.Your satisfaction is our top priority and it's fantastic to hear that your stay was up to your expectations.We are overjoyed that you appreciated the cleanliness of our rooms, the modernity of the hotel, and the professional service provided by our staff. It's also rewarding to know that our central location in the heart of Ghent's pedestrian area and the comfort of our room amenities contributed positively to your experience with us.We look forward to seeing you again soon.Best regards,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 13, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Jérémy Vandenhole, Deputy Manager, Hotel Management
Beste Charles,Hartelijk dank voor deze fijne beoordeling.Wat leuk dat u een aangenaam verblijf had bij ons en dat u tevreden was met onze bediening en uw kamer.Hopelijk tot ziens,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 12, 2024 on Expedia
Good breakfast, loved that our 9 yo was only 5euro. Coffee available 24 hr, vouchers for snacks for opting out of room cleaning. Fresh and new property.
Comment from Hotel Management
Aug. 13, 2024 by Jérémy Vandenhole, Deputy Manager, Hotel Management
Dear Nicole,Thank you for such a positive review.We are thrilled to hear that you had such a wonderful stay with us!We are delighted that you appreciated our delicious breakfast, especially the great value for your child. It’s fantastic to know that you enjoyed the availability of coffee around the clock and found our property to be fresh and new. We take great pride in maintaining high standards of cleanliness and service, and it’s wonderful to see that reflected in your feedback.Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 12, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Jérémy Vandenhole, Deputy Manager, Hotel Management
Dear Hatem,Thank you for taking the time to rate your stay.We are genuinely sorry to hear that your stay did not meet your expectations. Your comfort and satisfaction are of utmost importance to us, and it appears we fell short this time.We value your input highly and would relish the opportunity to discuss your stay further. Please do reach out to us at your convenience so we can understand how to make things right.We hope to hear from you and have the chance to elevate your next visit.Best regards,Jérémy Vandenhole, Deputy Manager
by A traveller
Posted Aug. 8, 2024 on Hotels
La ubicación es muy buena, la habitación estaba limpia pero las toallas eran una vergüenza estaban tan desgastadas y hasta rotas.
Comment from Hotel Management
Aug. 10, 2024 by Jérémy Vandenhole, Deputy Manager, Hotel Management
Apreciada Maria Eugenia,Nos complace que hayas disfrutado la ubicación de nuestro hotel y la limpieza de la habitación, cualidades que consideramos esenciales para una estancia confortable en el corazón de Gante.No obstante, lamentamos que las toallas proporcionadas no hayan cumplido con tus expectativas de calidad. Entendemos que detalles como estos son importantes para una experiencia agradable y tomamos nota de tus comentarios para revisar y mejorar la calidad de nuestras provisiones.Finalmente, estamos encantados de que la comodidad de la habitación haya sido de tu agrado, y esperamos que esto, junto con nuestro servicio multilingüe y recepción disponible las 24 horas, haya contribuido a una estancia positiva.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Jérémy Vandenhole, Deputy Manager
