See all properties
Entire apartment

Smartflats Ghent Central

Apartment perfectly located for exploring Ghent City Centre

Choose dates to view prices

Photo gallery for Smartflats Ghent Central

Design Apartment | Private kitchen
Design Apartment
Design Apartment | Living area
Design Apartment | Living area
Exterior detail

Reviews

4.2 out of 10

Popular amenities

  • Kitchen
  • Free WiFi

Explore the area

Map
11 Okkernootsteeg, Ghent, 9000
  • Ghent Town Hall
    ‪5 min walk‬
  • Saint Bavo Cathedral
    ‪5 min walk‬
  • Gravensteen Castle
    ‪7 min walk‬

Room options

View all photos for Premium Apartment

TV

Premium Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Design Apartment

Design Apartment | Living area

Design Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Apartment

Individually decorated, individually furnished, desk, free WiFi

Superior Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Duplex

Superior Duplex | Living room

Superior Duplex

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

About the area

Ghent

Ghent City Centre stay.With a stay at this Ghent City Centre apartment, you'll be steps from Hotel d'Hane Steenhuyse and Arnold Vander Haeghen Museum. University Auditorium and St. Nicholas' Church are also within half a mile (1 km).
View more Apartments in GhentOpens in a new window

What's nearby

  • St. Nicholas' Church - 3 min walk - 0.3 km
  • Belfry of Ghent - 4 min walk - 0.4 km
  • Ghent Town Hall - 5 min walk - 0.5 km
  • Saint Bavo Cathedral - 5 min walk - 0.5 km
  • Gravensteen Castle - 7 min walk - 0.6 km

Getting around

  • Wondelgem Station - 9 min drive
  • Brussels Airport (BRU) - 62 min drive

Restaurants

  • ‪Mcdonald's - ‬4 min walk
  • ‪Panos - ‬3 min walk
  • ‪Sphinx - ‬4 min walk
  • ‪De Kastart - ‬2 min walk
  • ‪Norma - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats Ghent Central

Apartment perfectly located for exploring Ghent City Centre
Smartflats Ghent Central offers its guests express check-out. WiFi is free in public spaces.

This Ghent apartment is smoke free.

  • 3 guestrooms or units
  • Express check-out
  • No smoking on site
Smartflats Ghent Central offers 3 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This Ghent apartment provides complimentary wireless Internet access. Cable television is provided.

Languages

Catalan, English, French, German, Portuguese, Spanish

Similar properties

Deluxe Studio | Living area

Getaway Studios Gent

  • Kitchen
  • Free WiFi
  • Outdoor space
  • 24/7 front desk
4.5 out of 5, Wonderful, 453 reviews
The price is CA $195
CA $218 total
includes taxes & fees
May 1 - May 2
Getaway Studios Gent

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Work spaces

  • Desk

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoke-free property

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. The property is professionally cleaned.

Property is also known as

Smartflats Ghent Central Ghent
Smartflats Ghent Central Apartment
Smartflats Ghent Central Apartment Ghent

Smartflats Ghent Central Reviews

Reviews

4.2
Rating 10 - Excellent. 2 out of 44 reviews
Rating 8 - Good. 7 out of 44 reviews
Rating 6 - Okay. 5 out of 44 reviews
Rating 4 - Poor. 9 out of 44 reviews
Rating 2 - Terrible. 21 out of 44 reviews

4.8/10

Cleanliness

5.0/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, room comfort

Avoid, Avoid, Avoid!!!

I’ve already had multiple conversations with Hotels.com about the treatment I received at this property but I also want to let YOU all know so you don’t fall victim to the relatively high overall star rating this property has. I trusted it and got scammed. Like the other one star reviews you will see here: The property was filthy with stains all over the furniture, grime cakes onto the floor, trash piled in the hallway, and exposed electrical wires in multiple outlets! But, the worst by far was the maddening “customer service” whereby they ignored my complaints until we left. The property did not have the microwave nor the electric kettle promised. There wasn’t even a pot to boil water. I called and requested that the promised items be delivered and was REPEATEDLY told that they would “talk to the team” and get back to me. Of course this never happened and my repeated requests to provide the promised items were brushed off with promises and then ignored. I see now that they have done this to many others. I wish I had read the reviews more thoroughly and not relied on the star calculation supplied by Hotels.com. Please find another place to stay.
Condition of the pan.
Stayed 2 nights in Jan 2025

2/10 Terrible

Owain

Disliked: Amenities, property conditions & facilities
Avoid!! Flat was terrible, shelf’s hanging off the wall, dirty walls, shower keep blocking, mosquitoes everywhere, damp smell. Ask for refund and nothing back! Avoid!!
Stayed 7 nights in Oct 2024

4/10 Poor

Fiona

Travelled with family
Liked: Room comfort
Disliked: Cleanliness

Disappointed

Changed accommodation at the very last minute which was a far less standard than we had booked. It was much further away and we had to carry luggage across the city. The apartment was very dusty, the shelves were hanging off the walls, the TV had been ripped away from the wall, patio doors broken, lamps not working. We received a far less standard than what we had booked.The communal hallway nd stairs were filthy and smelt disgusting. The elevator was broken. However, the new apartment was very spacious.
Stayed 1 night in Oct 2024

4/10 Poor

Ricardo

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This apartment is very well located, really central and within a walking distance from the main tourist attractions. The apartment is not like in the pictures, is not well maintained and building entrance is like a dump of sheets and towels... There was no blankets or pillows for the sofa-bed, I don't mean extra blankets or pillows, there were just no blankets. The heating system was not working well since the thermostat reported 24 degrees and it was much lower than that. There were some pillows on the ground of a storage room, very dirty pillows... The matrass from the sofa-bed was very dirty and old. The shower towels are small hand towels. For the price I expected much better.
Stayed 2 nights in Sep 2024

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, room comfort
Dirty. Blood stained sheets stacked high in the entrance lobby. A hundred* dead mosquitos squashed on the walls No washing up liquid. But a threat of 50 Euro fine for Leaving unwashed dishes
Stayed 4 nights in Sep 2024

2/10 Terrible

Balbinder

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hi. We just stayed at smartflats in Ghent. Just a few comments Our check in time was 4:00 pm. We arrived and the apartment was still being cleaned. The cleaners asked we return in 15 minutes. We left and returned 30 minutes later and it wasn’t quite ready. The cleaner did apologize. I messaged the property with a few concerns but yet to hear back from them. In the main area -the towel holder in the bathroom was broken -the outlets in the sitting area were coming off the wall -the chairs and chair cushions had stains on them -my son sat on one of the chairs and it’s leg was broken - some of the blinds were broken Upstairs Bedroom 1 - the patio door lock was broken -there was an egg between the bed slats -the pull-down blind on the skylight was taped down Bedroom 2 -the light was coming off the ceiling - the night stand had a huge chip broken off the top - the blinds on one side were taped down and the other side was broken Main bathroom - there was no lock on the door
Stayed 2 nights in Aug 2024

2/10 Terrible

Hannah

Travelled with family
Disliked: Cleanliness, room comfort

Worst ever experience!!!

This was honestly the worst experience we could have imaged. We arrived to our apartment, half an hour after the 4pm check in deadline to find it in an unimaginable state. Rubbish everywhere, beds in disarray - bathroom in disgusting condition. It was obvious it hadn’t been cleaned. The apartment also did not at all match the photos, which is why we booked in the first place as it looked very nice! The contact number proposed also did not work to get hold of the agent of Smartflats Ghent is this a fake company?!?!! My family and I had to make other arrangements as it was impossible to stay here. A very stressful experience! I have immediately logged a complaint and will be demanding a refund. This property should NOT be listed on your website!
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort

Worst experience with hotels.com

This property is a scam. Dirty and in poor conditions.. no amenities and microwave oven which should have been included as stated in its description. TV and windows are broken. Loads of dead insects in the flat. It is not cheap but I receive 0 service. Connected with their CS but they asked me to buy those myself as they are out of stock. I dont understand why it could describe itself as a four star property… if I were hotels.com I would of taking it offshelf.
Stayed 1 night in Jun 2024

4/10 Poor

Deirdre

Business traveller, Travelled with group
Disliked: Cleanliness

Rentals like this shouldn't be allowed

Probably the worst accommodation i have stayed in. There have been a lot of poor reviews since i booked and I can see why. I booked this due to the location (which was great) but rentals like this should not be allowed. What i got was not what was advertised Safety - no buttom on top floor to call the lift. It is broken. Safety - lighting in public stairwells and halls flickered on and off. Very hazardous on narrow stairs. The floors and mirrors were filthy, glass dining table full of handprints/marks, lighting fixture in bedroom exposed, brown stains on bedroom walls and lots of scuffs everywhere, mould on shower, cracked showee screen, no handsoap or toiletries (as advertised, just some gel on the wall), limited loo roll, no string/pulley on the blind, No duvet/blanket for the pull out couch. When i asked for some i was told no. Luckily there was a trolley full of sheets downstairs so the couch-user had to cover himself with loads of sheets. At least i knew the bedclothes were clean. I'm embarrassed i stayed in this flat, these types of rentals shoulder be allowed.
Stayed 3 nights in Jun 2024

2/10 Terrible

prakash

Business traveller
Disliked: Cleanliness, room comfort

Please Avoid staying here.

Our stay at this hotel in Ghent was extremely disappointing. The room lacked basic amenities such as toiletries, tissue paper, and a dust bin. Despite being listed, there was no microwave. The door was hard to open and the cleanliness was subpar. Windows were broken, and exposed wires posed a safety hazard. We left after one night. This hotel should not be renting rooms in such a state. Its central location is the only positive aspect. AVOID STAYING HERE
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2024

8/10 Good

Jenny

Liked: Cleanliness, room comfort

Excellent in places, disappointing in others

Location excellent as very near centre. Would have been good to know about the 6 flights of stairs in the property description. A number of minor issues which we notified straight away - to be fair we asked for nobody to fix them while we were there but I took photos on arrival so we wouldn't be accused of anything.
Stayed 5 nights in May 2024

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
Stayed 1 night in Sep 2023

2/10 Terrible

amir

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort

Nice flat, poor customer service

Such a shame - really spoiled our two night family trip (6m + 6yo) to Ghent Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were. Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture. Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children. Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep. Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered. Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The : Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone. The -: Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.
Stayed 2 nights in Mar 2021

2/10 Terrible

Willem

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, room comfort

Scam, never got instructions for the "apartment"

Scam Scam!!! Worst experience ever! I had to stayed somewhere else cause it was impossible to get the checkin instructions through a webpage/link they sent to my email. Dont waste your time with this scam!!
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Business traveller
The lobby was a storage for towels, elevator did not work and it was not fun to walk the staircase without a functioning light. Trash on the stairs as well. Seems as somebody kicked in a door and an amateur was hired to repair it
Lobby
Lobby
Door handle and crap
Destroyed door
Stayed 2 nights in Dec 2024

2/10 Terrible

María Rosa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Francis

Disliked: Cleanliness, amenities, property conditions & facilities
Hébergement bien situé, tres proche du centre plusieur parking a proximité, par contre hébergement très salle, des mostique écrassé sur tous les murs, table a mangé salle, lit avec des cheveux qui ne son pas les notres… plancher salle. Je ne recommende pas du tout !!
Stayed 4 nights in Sep 2024

2/10 Terrible

sara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
El alojamiento estaba sucio. Muchos muebles sucios y viajes en los cuales no se puede descansar. No recomiendo coger este alojamiento aunque la ubicación es perfecta, no se puede dormir en un alojamiento así.
Stayed 1 night in Sep 2024

6/10 Okay

Konstantinos

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Leider hat das Appartement seine besten Tage schon länger hinter sich. Die Bilder entsprechen nicht der Realität. Alles ist runtergekommen.
Stayed 5 nights in Sep 2024

2/10 Terrible

samer

Travelled with family
Disliked: Cleanliness, amenities
The furniture was still dirty and old the tv was not working the walls so dirty bathrooms are not working properly doesn’t have the same discretion I have too many pictures 😥
Stayed 2 nights in Sep 2024