Note fondée sur 120 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Thomas,Thank you for choosing to stay with us and for rating us 8 stars. We value your feedback and would love to hear more about how we can enhance our services to potentially earn a 10-star review from you. Your input can truly make a significant impact for us, and we would be extremely grateful for it. We look forward to welcoming you back in the near future.Sincerely, Hotel Manager
par un voyageur
Reconsider
Publié le 18 juin 2024 sur HotelsThis is a terrible hotel. We went to our room which had a horrible moldy smell. The air conditioner wasn’t cooling and made everything smell worse. The floor was dirty and there were little bugs crawling all over the light fixtures. We had to cancel and stay in another hotel.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jeffrey,Thank you for your feedback. We take cleanliness and comfort very seriously and are committed to maintaining high standards. Issues like the ones you mentioned are rare, and we will review your concerns with our team to ensure they are addressed. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 4 juin 2024 sur Expedia
Very quiet
Commentaires de Gestion de l’hôtel
22 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Domingo,Thank you for your perfect 5 out of 5 rating! We're glad to hear that you enjoyed a very quiet stay with us. Your feedback is appreciated, and we look forward to welcoming you back for another peaceful experience in the future!Sincerely, Hotel Manager
par un voyageur
Little let down but still would stay again
Publié le 24 avr. 2024 sur HotelsThe staff was kind and polite. The room we stayed in on of the bed sheets had black stains. When we first got into the room there was a strong smell of musty and wet paint. Once we turned the air on and opened the door for a little bit the smell was gone. They came and cleaned the room while we were gone but didn't change the stained sheets. Online it states that they have breakfast and there was nothing. They have a large refrigerator in the lobby but is say "staff only". Otherwise our weekend stay was nice and beds are comfortable
Commentaires de Gestion de l’hôtel
22 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that the staff was kind and polite and that you found the beds comfortable. We apologize for the issues you encountered, including the stained bed sheets, the initial musty and wet paint smell, and the lack of breakfast despite what was stated online. Your comments are valuable, and we will address these concerns with our team to improve our services. We appreciate your understanding and hope to provide a better experience during your next stay.Sincerely, Hotel Manager
par un voyageur
Good two nights sleep.
Publié le 13 avr. 2024 sur HotelsThe staff was kind and polite. The room was nice and clean. The beds were comfortable. There was only 2 things I have to complain about. The first the door lock to the outside didn't work and it made me feel uncomfortable and not safe. I had to block the door just to feel a little better. Second it said they offer free breakfast and there was not breakfast at all. Other than that my two night stay was nice. I would stay there again.
par un voyageur
Publié le 1 nov. 2023 sur Hotels
par un voyageur de Humble
Publié le 18 sept. 2023 sur Expedia
par un voyageur
Publié le 20 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Salvador,Thank you for the 5-star rating. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you back to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur
Publié le 19 mars 2023 sur Expedia
Bed was too hard. Like sleeping on a sack of doorknobs. Last two hours slept in the chair.
Commentaires de Gestion de l’hôtel
20 mars 2023 par Hotel Manager, Gestion de l’hôtel
Dear Paul,Thank you for your stay. We're sorry to hear that you found the bed in your room to be too hard and uncomfortable. We understand that a good night's sleep is crucial for a pleasant stay, and we apologize that we fell short of providing that for you. We will take it into consideration as we work to improve the comfort of our accommodations. Request your understanding and continued patronage.Sincerely,Hotel Manager
par un voyageur
Publié le 6 mars 2023 sur Expedia
Clean bed and bathroom. Complimentary coffee is a plus.
Commentaires de Gestion de l’hôtel
7 mars 2023 par Hotel Manager, Gestion de l’hôtel
Dear Vivian,I'm glad to hear that you found the bed and bathroom to be clean during your stay, and that you appreciated the complimentary coffee. We strive to provide a comfortable and enjoyable stay for all of our guests. Thank you for your review!Sincerely, Hotel Manager
