6/10 – Acceptable
Robert D.
31 mai 2024
Points forts : Propreté
Nice vacation home, poor communication
The good:
The home is well maintained, fairly close to the tourist area in Giethoorn, and has all of the dishes, pans, etc. needed for preparing meals. We were able to spend a lot of time in Geithoorn. The boat tour is with the price.
The bad:
After multiple attempts to contact the property manager via phone and email, and Belvilla by text, we heard nothing about the check-in process. We drove out to the house and fortunately the gate to the park was open. We wandered around trying to find where to check-in. A man stopped us and asked what we needed. My wife, who speaks fluent Dutch, spoke with the man. He asked which unit we were staying in, and we told him we didn’t know. We showed him our reservation and the name and contact information we had. He called the contact person from his phone. Initially the person said there was no reservation for our checkin date, but when the man who was helping us provided all of the info from our reservation the person on the phone gave us the code to get the keys to the house, along with the house number. We never heard anything more from the property manager. We booked and this through VRBO from the U.S. Had we not spoken Dutch and been very familiar with the Netherlands this would have been a very stressful situation. For that reason I do not recommend that English speaking people book this location. We had a great time, but the lack of communication was a big negative. The property had a bike for our use; the key for it was not found.
Robert D.
Séjour de 4 nuits en mai 2024