Note fondée sur 187 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Wotif
Staff were lovely. Rooms were nice and family friendly
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Nita, Gestion de l’hôtel
Good Evening MelissaThank you for taking the time to review your recent stay with us at The Highpoint International. All staff do appreciate your fantastic rating and lovely compliments. Please visit us again if you travel to our region.Regards - Nita - Reservations
par un voyageur
Publié le 3 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
16 août 2024 par Nita, Gestion de l’hôtel
Good Evening Pete, sorry to hear you were not satisfied with your stay at The Highpoint International. Staff are always available to hear your concerns, would have strived to make your stay more comfortable. If you wish to discuss further, please contact us at the hotel.Regards Nita - Reservations
par un voyageur
Publié le 7 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Nita, Gestion de l’hôtel
Good Evening KaylaThank you for taking the time to review your stay with us, very busy week-end for all. Glad to hear everything went well. Regards Nita - Reservations
par un voyageur
Publié le 1 juin 2024 sur Wotif
We had to clean most surfaces as were grimy with food spills/crumbs and greasy. Utensils, crockery had to be washed eg. Cups had ‘tide’ marks, crumbs on chairs, cotton buds under sofa cushions, bin lid filthy. If the room was properly cleaned we would have rated it higher but as a positive the bed was comfortable.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Nita, Gestion de l’hôtel
Good Evening Mike, apologises for my late response. I was sorry to hear of the issues within your room on recent stay, will pass on to our Manager. Our beds receive great reviews, glad you at least had a good sleep. If reception was notified, would have made housekeeping return to do a thorough clean. Regards Nita - Reservations
par un voyageur
Publié le 2 mai 2024 sur Wotif
Bins weren't emptied prior to weekend. Patio door difficult to lock. Water leaking in toilet.
par un voyageur
Publié le 1 avr. 2024 sur Hotels
par un voyageur
Publié le 22 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
13 mars 2024 par Nita, Gestion de l’hôtel
Good Evening Martin, firstly Thank you for submitting your review in regards to your recent stay at The Highpoint. Please feel free to contact us, to see if we could have improved on your rating in customer service, facilities and amenities. Staff appreciate any detailed feedback. Regards Nita - Reservations
par un voyageur
Publié le 6 janv. 2024 sur Wotif
After searching for hotels in Gladstone we chose Highpoint for the pool which looked nice and big on the website, and for onsite restaurant. Upon arrival we went to the pool and found it to be green, filthy dirty full of hoses and unusable. We were very upset as it was extreme heat conditions. We explained we had chosen this hotel because of the advertised pool facility and restaurant. Both of which were not usable. The receptionist was very understanding and agreed that it was unsatisfactory and would be refunded. We then had to search for another hotel and walk to find it. THE HOTEL NOW IS CHARGING US FOR ONE NIGHT STAY! Refusing to refund, ignoring our messages.
par un voyageur
Publié le 10 déc. 2023 sur Wotif
Food very good, nice quiet restaurant, good rooms, very central
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Nita, Gestion de l’hôtel
Good Afternoon Henri, we appreciate the time taken to review your recent stay at The Highpoint. All staff appreciate your fantastic rating given, always maintaining our property to be a home away from home.Regards Nita - Reservations
par un voyageur
Publié le 14 sept. 2023 sur Wotif
The cooktop was very dirty and not cleaned. And the floor and lounge were disgusting. My clothes, feet and socks were all black and stained from walking around on the filthy carpet and sitting on the couch.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par Nita, Gestion de l’hôtel
Good Afternoon KellieI am very sorry to hear of the issues with your stay at the Highpoint. If staff were notified immediately, would have moved you to another room. I understand it is not acceptable, will speak to Housekeeping to ensure our cleaning standards are met. Regards Nita - Reservations
