Note fondée sur 42 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de France
Magnifique pays.
Publié le 9 mai 2018 sur HomeAwayNous étions 17 personnes dans la villa et nous étions pas à l’etroit. Très chaleureux et Chris est au petit soin pour nous
Commentaires de Gestion de l’hôtel
13 sept. 2023 par VrboOwner, Gestion de l’hôtel
Super family group. It's always easier to host when guests seem delighted by what the villa, the village and the vicinity have to offer. So happy they were able to make good use of the wider garden area and play on the trampoline. We always find it heart-warming that the villa provides a warm private place where multi-generations of families can gather ensemble plus make the most of Milngavie’s easy access to Scotland's many adventures.
Haste ye back.
Chris
par un voyageur
Daughter's Hen Weekend age range between 24 and 62.
Publié le 23 sept. 2024 sur HomeAwayAll of our guests for the Hen weekend made the weekend fun and the local cimmunity were really friendly. Unfortunately I had a few issues with the host, Chris. I had requested an early entry by 2 hours and in short was told yes for £50 payment as he had to arrange someone to be at the house. After a further 4 messages to Chris which were not answered I had to phone him and was reduced to tears by his hostility. He bumped up payment to £100 claiming I left it to last day to confirm this.
I had no option but to accept.
I was so upset my friend and her husband collected keys at the house and it was actually Chris who was there as he lived in property directly behind. We all
found Chris to be very intrusive, appearing in living area at times, in garden and at 10pm on Friday evening he appeared at the window and spoke when no-one could see him as it was pitch black outside.He was saying hot tub was not to be used at this time causing a few to get a fright.Chris apoeared next day just as we started playing games in the garden to 'check hot tub' and he told one of guests he was entitled to check the hot tub regularly and his property. The hot tub had 5 girls in it for about an hour on Sat morning before he checked it.
The house was left in the same way we found it .
We did live on our nerves a bit as we'd see him run up his garden and into garden of the property and appear in our company.
I would not hire the property again I'm afraid due to Chris' intrusion unfortunately.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par VrboOwner, Gestion de l’hôtel
We’re confused as well as sorry that some of this hen group were unhappy, especially since the review awarded a 4* rating on top of the 100s of 5* reviews we’ve received across the usual OTA platforms - most specifically thank us for personal support before, during and after visits. In this instance, the final message benevolently received from mother-of- groom read: “Thank you for a wonderful weekend, I think everyone enjoyed themselves.”
There are two sides to every story:
A) Comms with Jean were highly challenging in the lead-up to and during their stay. Frequent chaser messages had to be sent to Jean. The vast majority of reviews underline our custom to maintain open, frequent and prompt responses. We can find no evidence of Jean’s 4 calls or unanswered messages;
B) All guest groups are forewarned FOUR times about the need for us to routinely and discreetly top-up hot tub’s water level and check chemical balance. Guests are reminded during check-in that this is standard housekeeping for such technical amenities like a hot tub;
C) Advance-shared safety rules restrict hot tub use between 0700-2200hrs. On the first evening, several intoxicated group members chose to break house rules and opened up the hot tub for use at 2300hrs, risking safety + disturbing neighbourhood peace. We had to get out of bed, head round, remind guests of safety rules and close up the hot tub. As a result, and from thereon, a few guests became hostile;
D) During a customary daytime check of the hot tub, we discovered one of the water jets had been damaged and removed. Surprised why any hot tub jet would be removed, we knocked on garden door and asked where it was. We openly explained our need to consider whether to remedy the damage immediately or later. It is so unreasonable to infer we don’t respect privacy. To avoid confrontation and as a gesture of goodwill, we did not charge for the damage;
E) Guests had asked us to reserve 20 tickets for annual public street party in village centre during Saturday - a sell-out/popular event. AFTER the event had started, guests informed us they would not be using those tickets ...... thus preventing others from attending a very popular occasion. It was left for us to apologise to the event’s organisers;
F) A day before arrival, Jean requested early-entry and late check-out. We explained our standard extra fee, but as a result of her immediate unpleasant reaction we decided not to charge this in yet another display of goodwill. In spite of inference, no payment was charged;
G) We noted an absence of gratitude for the not insignificant help in re-arranging bedroom layouts, preparing the property for hen party and carrying bags up from guests’ cars;
H) In summary, for the benefit of readers, this group included a few individuals who chose to ignore standard social behaviour rules and adopted a hostile attitude towards the hosts and local community. Our genuine hope is that the eventual wedding event was not spoiled by similar unreasonableness. As owners, we approach the villa discreetly and only for pre-agreed housekeeping or servicing reasons. Most guests have expressed appreciation for that level of care and support.
par un voyageur
The best time together!
Publié le 30 juill. 2024 sur HomeAwayWe had an extended family group of 22. Some had never met before and others hadn't seen each other in years. Our hosts went far and beyond welcoming us, providing help with transportation and becoming wonderful friends. It was a wonderful, relaxing and meaningful time together. Thanks to our amazing hosts! The house was very clean and comfortable.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
This summer, we’ve been blessed with a resumption of visitors from ‘across the pond’, and were so delighted to welcome KLynn for an extended family gathering at Pleasant Hill Scotland. As organiser of such a large number, she obviously had to contend with challenges that derive from proverbially herding kittens - with the dispersed nature of and travel logistics for family members from (literally) all four quarters of the States - especially since they were planning on tracing/visiting family roots as well as enjoying tours to nearby attractions such as Callander, Loch Lomond and Stirling. It became a true pleasure to host them (including some last-minute set-up adaptations), provide Concierge help as well as private catering - which everyone seemed to find delicious. KLynn’s family members were tremendously tidy guests and left the place in spit-spot condition. We could have no hesitation in commending KLynn to other hosts.
Haste ye back!
Chris & Frances
‘Pleasant Hill Scotland’
par un voyageur
Very enjoyable
Publié le 30 juill. 2024 sur HomeAwayExcellence host - Chris
Convenient location off the train line in a quiet neighborhood
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
This summer, we’ve been blessed with a resumption of visitors from ‘across the pond’, and so were delighted to welcome Steve’s family who were gathering at Pleasant Hill Scotland and visited golf’s Open Championship at Royal Troon. He and the extended family were able to enjoy visits to nearby atractions such as Glengoyne whisky distillery and Mugdock Country Park. Although we're sorry we seemingly didn't merit our usual five-stars, overall we were gratified by Steve's family members' generous expressions of gratitude in saying they had had a lovely time. They were tremendously tidy, and we would have no hesitation in commending Steve to other hosts.
Haste ye back!
Chris & Frances
‘Pleasant Hill Scotland’
par un voyageur
Excellent property
Publié le 5 oct. 2023 sur HomeAwayReally lovely weekend with a big group of friends. Couldn't have asked for a better location and property. Chris was a superb host, looked after us from the very beginning. Would definitely recommend.
par un voyageur
Family Gatherings
Publié le 5 oct. 2023 sur HomeAwayI struggled to find a suitable house for my extended family to stay in harmoniously (11 of us). This property was perfect for us, spacious, private and came with a hot tub!
We met up in Scotland for a private homage to our mother who has passed away a year earlier, she was born in the area and we wanted to bring her ashes back to Scotland.
Chris the host was so incredibly supportive and immediately understood our needs as a family, he went out of his way to organise a private scattering on the beautiful Loch Lomond.
We were greeted with smiles and a warm welcome (and amazing brownies) and then left in privacy with everything we needed to enjoy time together.
The attention to detail in even the pre visit pack helped us make the most of our weekend with whisky tasting, boat tours and restaurants.
Thank you for a great stay - this house does what it says it will, no surprises other than way above average customer service from the hosts!
Enjoy!
par un voyageur
Family Stay
Publié le 22 août 2023 sur HomeAwayWe had an amazing stay. The house was perfect for our family; lots of space both inside and out. The hot tub was a fantastic bonus. It was very clean and had a lovely view. The town Milngavie is just a 5-minute walk from the house with lots of shops and restaurants to choose from. We also spent some time on the hiking trails around, which were all incredible. Chris and Frances were incredible hosts! We would love to return.
par un voyageur
Charming location and great host
Publié le 20 juill. 2023 sur HomeAwayChris was a wonderful and relaxed host with a large property in a quiet location. Great for large groups
Commentaires de Gestion de l’hôtel
13 sept. 2023 par VrboOwner, Gestion de l’hôtel
Another pleasant and successful stag weekend. Michael explained upfront he was organising for an 11-person group of friends to get together again and visit Scotland. This stag group used the gas BBQ to produce their first meal al fresco on the decked terrace, followed by activities in the garden area of 'Pleasant Hill Scotland'. They proceeded to enjoy a day and evening in the city centre, and appeared to have a pretty full programme. They seemed to have a great time and were respectful guests at our villa. In summary, a pleasure to host. Haste ye back !!
par un voyageur de Largo
Amazing experience!
Publié le 1 juin 2023 sur HomeAwayWe cane in tired and grumpy from London experiences and our host met us st the train station to help with our luggage. I’m 76 and taking 13 people on a Uk tour. Mr Campbell made it all better! We were greeted with home made brownies, s hot tub, lots of yard and grass to play on and even used the trampoline next door.( the kids dod, not me) The shower was good, beds comfortable and atmosphere kitchen bright. Thank you Campbell family!
par un voyageur
Excellent
Publié le 23 avr. 2023 sur HomeAwayHad a great time