Note fondée sur 875 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2023 sur Expedia
This is a very nice Mansion but it's need some renovations. The carpets are old and the walls needs a little freshen up with new coat of paint. Some floor ceramic tiles need to be replaced.
Commentaires de Gestion de l’hôtel
27 juin 2023 par Management, Gestion de l’hôtel
We want to thank you for your feedback. We will make sure to share your thoughts with our management team. We hope to see you again.
par un voyageur
Publié le 20 avr. 2021 sur Expedia
Very nice hotel, quiet place and good location. Rooms are large and well equiped. A very good place for a week end.
But it looks like the hotel is on work (carton boxes on the lounge). The very bad point is the breakfast. There are many nice lounges and rooms but you have to take your breakfast in a terrible room, nowhere to seat, and very poor quality (to be honest it looks like a breakfast served in a Motel 8 with plastic plates and cups). Really a pity in this very nice mansion.
Commentaires de Gestion de l’hôtel
18 août 2021 par Chloe, Gestion de l’hôtel
Dear Guest, please accept our sincere apologies for your negative experience and would like to thank you for your feedback. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
par un voyageur de WARRENTON
Publié le 12 juill. 2024
Stayed here to be convenient to family. Big mistake, we were so uncomfortable we left early. Beautiful building and grounds, but our room, a double, was spartan. 2 double beds, work desk with coffee maker, desk chair and lamps. 2 outlets for all our electronics. No dresser. Tiny refrigerator on the floor. No comfy chair. We had to out our bags on the one luggage holder and the floor. I spent a lot of time crawling on the floor fetching items from the fridge and our bags. This is an older property so the AC is by the window. The bed by the AC was cool, the rest of the room was warm and damp. Our towels never dried. It seems more suited to business, conferences and weddings, not pleasure travel. None of the perks we expect in newer properties.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. If you would like to discuss your experience in greater detail, please feel free to reach out to me directly. I would love to learn more about your experience and work to make things right. Thank you.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Beautiful grounds
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Management, Gestion de l’hôtel
Thank you so much for taking the time to review The Mansion at Glen Cove. One of the pleasures of my job is sharing guest feedback with the team, and I can’t wait to read this review at our next meeting. I’m so happy that you enjoyed our property and that we were able to provide you with a great stay. I hope you will return soon
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par kyra, Gestion de l’hôtel
We appriciate your feeback
par un voyageur
Publié le 25 juin 2024 sur Expedia
Very spacious rooms ! Great location !
Commentaires de Gestion de l’hôtel
2 juill. 2024 par GCM TEAM , Gestion de l’hôtel
We want to thank you for your kind words and we hope to see you soon. Thank you for choosing us.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Management, Gestion de l’hôtel
Thank you for your rating and we want to apologize for the bad experience.
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Management, Gestion de l’hôtel
Thank you so much for rating. We hope to see you soon.
par un voyageur de Charleston
Publié le 20 juin 2024 sur Expedia
Luxury property but far from luxury. Staff lacking training and consistency. Pool is open to public so hotel guests may not get a chair to sit on and it closes at 6pm even to hotel guests. (?) who closes an outdoor pool during the summer at 6? No in house food offerings after brekfast is closed and the pool bar requires a credit card (no in room charges) I am having an event here early July and even made the note in my reservation but have not heard from sales or greeted by anyone. Highly disappointing. I came in from outside dinner at 9:30 pm and had to walk down endless empty hallways past open banquet rooms and stock closets where everything is stored and can be seen. Major safety issue …I hope you have cameras around here. Will relocate my event elsewhere next time around.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Management, Gestion de l’hôtel
I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us. However, your feedback will be shared with staff to ensure we continue to improve. If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay. Thank you.
par un voyageur
Publié le 17 juin 2024 sur Expedia
Property location was very convenient, but need lots of maintenance and repairs. cleaning need to be more thorough. Lots of dust under the bed.
Commentaires de Gestion de l’hôtel
17 juin 2024 par GCM Team, Gestion de l’hôtel
Thank you for your review.
