Note fondée sur 882 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2023 sur Expedia
This is a very nice Mansion but it's need some renovations. The carpets are old and the walls needs a little freshen up with new coat of paint. Some floor ceramic tiles need to be replaced.
Commentaires de Gestion de l’hôtel
27 juin 2023 par Management, Gestion de l’hôtel
We want to thank you for your feedback. We will make sure to share your thoughts with our management team. We hope to see you again.
par un voyageur
Publié le 20 avr. 2021 sur Expedia
Very nice hotel, quiet place and good location. Rooms are large and well equiped. A very good place for a week end.
But it looks like the hotel is on work (carton boxes on the lounge). The very bad point is the breakfast. There are many nice lounges and rooms but you have to take your breakfast in a terrible room, nowhere to seat, and very poor quality (to be honest it looks like a breakfast served in a Motel 8 with plastic plates and cups). Really a pity in this very nice mansion.
Commentaires de Gestion de l’hôtel
18 août 2021 par Chloe, Gestion de l’hôtel
Dear Guest, please accept our sincere apologies for your negative experience and would like to thank you for your feedback. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
par un voyageur
Publié le 16 janv. 2025
The hotel was desolate and under construction. The pool and hot tub were closed by the health inspector according to the woman at the front desk. The room was cold and unwelcoming as if they didn’t expect guests. The floors were cold laminate wood with no rugs. The staff at the front desk were two young boys that could not answer questions. No manager was available. Smelled like paint. They should remain closed during renovations. Terrible experience.
Commentaires de Gestion de l’hôtel
18 janv. 2025 par Management, Gestion de l’hôtel
Thank you for taking the time to write about your recent stay with us. I was disappointed to hear that you had some trouble and am sorry that we didn’t make it right before you checked out. We truly aspire to 100% guest satisfaction so please accept my apologies. I will be sharing this feedback with the team and I hope we can make it up to you on your next stay. If you’re willing to give us another chance, please let me know when you are returning and I will make sure you have the great experience we want all our guests to have. Thank you.
par un voyageur de Cartago
Publié le 27 déc. 2024
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Commentaires de Gestion de l’hôtel
30 déc. 2024 par Management, Gestion de l’hôtel
Thank you for you 5 start rating.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Management, Gestion de l’hôtel
We want to Thank you for your rating, we hope to see you soon.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Property is being renovated and it is needed. It may be very lovely in time. There was a 16th birthday party and kids were screaming down our hall from midnight till one when we called front desk. They did take care of the issue quickly.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Management, Gestion de l’hôtel
Thank you for your feedback, and we are going to share this review with our Management team, to make sure nothing like this happens again. We hope to see you again.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Beautiful comfortable rooms
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Management, Gestion de l’hôtel
We want to thank you for your beautiful words and we hope to see you again. It was our pleasure having you here at The Mansion.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
I grew up in Glen Cove and this property has always been an iconic place where I wanted to stay! It’s now my 3rd time! Everything from the front desk employees ,the bellhops, waitstaff staff, to the chamber maids were exceptional! I’ll be back in August!!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Management, Gestion de l’hôtel
Virginia,Thank you so much for taking the time to write a review and share your travel experience. We really appreciate the kind words you said and the 5 star review! We will make sure the staff knows their hard work is recognized. We look forward to seeing you when you’re back in town. Sincerely, Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Management, Gestion de l’hôtel
Thank you,It is always good to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel and the 5 star review! We hope you will come back and visit us soon!Warm regards,The Mansion at Glen Cove
par un voyageur de College Point
Publié le 13 oct. 2024 sur Expedia
Loved this place completely. Spent honeymoon night here and cant wait to come back and experience this hotel again.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Management, Gestion de l’hôtel
Cesar,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We hope that you will return to The Mansion at Glen Cove when you’re back in town! We look forward to hosting you again!
