Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2023 sur Expedia
This is a very nice Mansion but it's need some renovations. The carpets are old and the walls needs a little freshen up with new coat of paint. Some floor ceramic tiles need to be replaced.
Commentaires de Gestion de l’hôtel
27 juin 2023 par Management, Gestion de l’hôtel
We want to thank you for your feedback. We will make sure to share your thoughts with our management team. We hope to see you again.
par un voyageur
Publié le 20 avr. 2021 sur Expedia
Very nice hotel, quiet place and good location. Rooms are large and well equiped. A very good place for a week end.
But it looks like the hotel is on work (carton boxes on the lounge). The very bad point is the breakfast. There are many nice lounges and rooms but you have to take your breakfast in a terrible room, nowhere to seat, and very poor quality (to be honest it looks like a breakfast served in a Motel 8 with plastic plates and cups). Really a pity in this very nice mansion.
Commentaires de Gestion de l’hôtel
18 août 2021 par Chloe, Gestion de l’hôtel
Dear Guest, please accept our sincere apologies for your negative experience and would like to thank you for your feedback. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Management, Gestion de l’hôtel
Thank you for your feedback, we hope to see you again.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Needs complete overhaul
par un voyageur
Publié le 19 sept. 2024 sur Expedia
I showed up for my reservation at 9PM and there was no one on the property or even a front desk person. There was another older couple that was waiting there for over an hour and very frustrated yelling “no one’s here, I’m checking myself in!” I took it upon myself to walk the mansion and find someone. After 15 minutes of walking around I found someone in the admin offices who was watching YouTube videos at her desk. She said her shift didn’t start until 11PM and that she couldn’t help me. After demanding she come down and help she pouted and said “fine I guess I’ll come check you in” she ended up walking down with me and brought her dog in a pink dress. She did apologize and offered us upgrades. Funny part was that it wasn’t an upgraded room, it was the same double room I purchased. It’s pretty crazy for the safety of your guests that there is no security or a front desk attendant on property for at least 2hrs. I would fear for my safety and think twice about booking this again. The room was decent, nothing special. The pillows felt like they were 10 years too old. Good Lavazza coffee machine in room.
They definitely outsource their call center and reservation staff because they called me the day prior and asked my check in time and I said 9PM. They called me the following day asking when I was going to check out too. The night of check in at 9PM that phone number that called me magically didn’t work. Why all these calls if no one is even at the front desk??
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Looked very nice for social gatherings but rooms were far. Also lacked some amenities we expected. Limited breakfast for the price. Beds were comfortable. A restaurant would be nice. Thin walls, loud neighbors in next room until late.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Simple and classy, atmosphere is calm and relaxing just what we needed to unwind from the hustle and bustle of day to day life.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Fantastic grounds, terrible beds. Staff are wonderful.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Management, Gestion de l’hôtel
We want to thank you for your rating. We hope to see you again. Thank you for choosing The Mansion.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Bueno
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Management, Gestion de l’hôtel
It was our pleasure having you here at the property. We hope to see you again.
