Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2023 sur Expedia
This is a very nice Mansion but it's need some renovations. The carpets are old and the walls needs a little freshen up with new coat of paint. Some floor ceramic tiles need to be replaced.
Commentaires de Gestion de l’hôtel
27 juin 2023 par Management, Gestion de l’hôtel
We want to thank you for your feedback. We will make sure to share your thoughts with our management team. We hope to see you again.
par un voyageur
Publié le 20 avr. 2021 sur Expedia
Very nice hotel, quiet place and good location. Rooms are large and well equiped. A very good place for a week end.
But it looks like the hotel is on work (carton boxes on the lounge). The very bad point is the breakfast. There are many nice lounges and rooms but you have to take your breakfast in a terrible room, nowhere to seat, and very poor quality (to be honest it looks like a breakfast served in a Motel 8 with plastic plates and cups). Really a pity in this very nice mansion.
Commentaires de Gestion de l’hôtel
18 août 2021 par Chloe, Gestion de l’hôtel
Dear Guest, please accept our sincere apologies for your negative experience and would like to thank you for your feedback. We truly apologize for the negative experience and hope to have a future opportunity to welcome you back to The Mansion. Wishing you a wonderful day ahead, from The Mansion at Glen Cove.
par un voyageur
Publié le 20 août 2024 sur Expedia
Beautiful pool!
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Jessica,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it! We hope that you will return to The Mansion at Glen Cove when you’re back in town. We look forward to hosting you again! Sincerely, Kyra
par un voyageur
Publié le 19 août 2024 sur Expedia
The view of the property was just amazing.
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Lattane,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate the 5 star review! We hope that you will return to The Mansion at Glen Cove when you’re back in town. We look forward to hosting you again! Sincerely, Kyra
par un voyageur
Publié le 17 août 2024 sur Expedia
Staff was professional and welcoming
Commentaires de Gestion de l’hôtel
17 août 2024 par Management, Gestion de l’hôtel
Robert, Thank you so much for the 5 stars and taking the time to write a review. I was very happy to read that you enjoyed and will certainly let the staff know that they hit the mark there. We take feedback very seriously as it is extremely important to us. We discuss {insert detail} with our staff so that we can ensure it will not happen for any future stays. I hope to welcome you back in the near future! It would be our pleasure to see you again. Thank you.
par un voyageur
Publié le 12 août 2024 sur Expedia
I didn't like the fact that there was an alarm test during breakfast with ear-splitting alarms going off. Don't know if that could have been done differently.
I wished there was a business center so I would not have to wake my family when I had a work meeting.
The staff was wonderful and extremely helpful. The grounds are beautiful. The room was clean and comfortable. The building was also gorgeous.
Wish there was a microwave in the room to heat up food delivered.
Will definitely come again.
Commentaires de Gestion de l’hôtel
12 août 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to write about your recent stay with us. I was disappointed to hear that you had some trouble and am sorry that we didn’t make it right before you checked out. We truly aspire to 100% guest satisfaction so please accept my apologies. I will be sharing this feedback with the team and I hope we can make it up to you on your next stay. If you’re willing to give us another chance, please let me know when you are returning and I will make sure you have the great experience and you can request a microwave for your room your next stay. Hope to see you in the near future! Thank you.
par un voyageur
Publié le 12 août 2024 sur Expedia
It was beautiful and quiet just like the way I wanted
Commentaires de Gestion de l’hôtel
12 août 2024 par Management, Gestion de l’hôtel
Hawa,Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed and will certainly let the staff know that they hit the mark there. We take feedback very seriously as it is extremely important to us. We discuss {insert detail} with our staff so that we can ensure it will not happen for any future stays. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you.
par un voyageur
Totally disappointed
Publié le 11 août 2024 sur HotelsNot like the photos, very outdated and worn. Food was also horrible! Definitely not a 4 star!!
Commentaires de Gestion de l’hôtel
12 août 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to write a review. While we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. If you would like to discuss your experience in greater detail, please feel free to reach out to me directly. I would love to learn more about your experience and work to make things right. Thank you,
par un voyageur
Publié le 11 août 2024 sur Expedia
The room was almost flooded while I was sleeping. There was a serious water leak.
Commentaires de Gestion de l’hôtel
12 août 2024 par Management, Gestion de l’hôtel
Zhijie, Thank you for taking the time to write a review. While we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. If you would like to discuss your experience in greater detail, please feel free to reach out to me directly. I would love to learn more about your experience and work to make things right. Thank you,
par un voyageur
Publié le 9 août 2024 sur Expedia
The property is futher than exposed in Expedia from JFK airport. Is 2 hrs by train from Manhattan.
Commentaires de Gestion de l’hôtel
9 août 2024 par Management, Gestion de l’hôtel
I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us. However, If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay. Thank you.
