Note fondée sur 656 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect 5/5 rating! We’re delighted to hear you had a great stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another excellent experience.Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024
We chose this hotel because it was highly rated. Upon arriving at the property, it smelled so heavily of manure. Comes to find out, the hotel is right next door to the Somervell County Expo Center and there were trailers filled with horses piling in. You could not escape this smell while outside and while that would be okay once inside, it was hard being outside in the pool area. Obviously you can’t blame the hotel for this, but just note that the hotel is right next to this center and you might have bad luck as to what event is going on next door that will affect your stay.
Our room itself was dated and smelled musty. The second bedroom was really nice to have but the shower floor was covered in mold. It was really gross and off putting. We did not use that shower. Even in the first bathroom, we felt like we needed to wear flip flops, like you’re in a dorm room shower. When we opened up the sofa bed, there was a mattress cover on that had old food stuck to it. It was clear that the mattress cover is never taken off to be washed. Just in general, we felt like the hotel was dirty and old and would not return. We were grateful we only stayed here for one night.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par JC Stone, Gestion de l’hôtel
Dear Amber,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet the high standards we strive to maintain. Your experience is not reflective of the quality we aim to provide.Regarding the proximity to the Somervell County Expo Center, we understand how the event happening next door may have impacted your stay. While we cannot control external events, we certainly recognize the inconvenience and will ensure that future guests are better informed about potential events in the area.We are deeply concerned to hear about the condition of your room, particularly the cleanliness issues you encountered. This is far from the level of service we pride ourselves on. Please be assured that we are addressing these concerns with our housekeeping team immediately to ensure this does not happen again.We value your feedback as it helps us improve, and we hope you will consider giving us another chance in the future to provide a stay that better reflects our commitment to quality and comfort.Warm regards,JC StoneDinosaur Valley Inn & Suites, Management
par un voyageur
Publié le 1 sept. 2024
The hotel room was dirty. We opened up thr sofa bed and there was a dirty mattress cover on that had old food on it. In the second bedroom, they say the bed is a queen but it seemed like a full. The shower floor was really dirty and covered in mold. We had high expectations given that this hotel was the best rated in the area but left disappointed.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we aim to provide, and we will address these concerns with our team immediately. We regret that we did not meet your expectations and appreciate your input as we work to improve. We hope you might consider staying with us again for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback and 4-star rating! We're pleased to hear you had a good experience with us. Your comments are appreciated and will help us continue to improve. We look forward to having the opportunity to serve you again and provide an even better stay.Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Been here before. Hotel was a bit shabbily decorated. Breakfast had more limited menu
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear that the decor and breakfast menu did not meet your expectations. We’re actively working on improvements to enhance our facilities and offerings. Your comments are valuable, and we appreciate you bringing these issues to our attention. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic 10 out of 10 rating! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Convenient location and easy parking. The only staff member I saw was not very competent or helpful. The elevator frames needed to be repainted. The hallways were really warm. The deadbolt on the door to our room didn’t work.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re glad you found the location and parking convenient. We apologize for the issues you encountered with staff, the elevator, and the room door. Your comments are important to us, and we will address these concerns promptly to ensure a better experience in the future. We hope to have the opportunity to serve you better.Sincerely, Hotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
This hotel was an excellent spot for us to stay as we planned to visit several state parks and explore the area. The staff were so attentive to the care and customer positive experience. The different shifts of staff made sure to keep fresh coffee and service. I will recommend this location to family and friends.
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic review! We're delighted to hear that our hotel was a great base for your state park adventures and that our staff provided attentive service throughout your stay. It’s wonderful to know you appreciated the fresh coffee and positive experience. We look forward to welcoming you and your family and friends back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 juill. 2024 sur Hotels
The staff was top notch friendly. They provided advice, were quick to help with anything we needed, and the ambiance of the hotel with its rustic charm was beautiful.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic review! We're delighted to hear you found our staff friendly and helpful, and that you enjoyed the hotel’s rustic charm. Your feedback means a lot to us. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The staff was extremely nice and pleasant. We will definitely be back!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your 5 out of 5 rating on Expedia! We're delighted to hear that our staff made your stay enjoyable. We look forward to welcoming you back soon.Sincerely, Hotel Manager
