Note fondée sur 635 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect 5/5 rating! We’re delighted to hear you had a great stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another excellent experience.Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024
We chose this hotel because it was highly rated. Upon arriving at the property, it smelled so heavily of manure. Comes to find out, the hotel is right next door to the Somervell County Expo Center and there were trailers filled with horses piling in. You could not escape this smell while outside and while that would be okay once inside, it was hard being outside in the pool area. Obviously you can’t blame the hotel for this, but just note that the hotel is right next to this center and you might have bad luck as to what event is going on next door that will affect your stay.
Our room itself was dated and smelled musty. The second bedroom was really nice to have but the shower floor was covered in mold. It was really gross and off putting. We did not use that shower. Even in the first bathroom, we felt like we needed to wear flip flops, like you’re in a dorm room shower. When we opened up the sofa bed, there was a mattress cover on that had old food stuck to it. It was clear that the mattress cover is never taken off to be washed. Just in general, we felt like the hotel was dirty and old and would not return. We were grateful we only stayed here for one night.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par JC Stone, Gestion de l’hôtel
Dear Amber,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet the high standards we strive to maintain. Your experience is not reflective of the quality we aim to provide.Regarding the proximity to the Somervell County Expo Center, we understand how the event happening next door may have impacted your stay. While we cannot control external events, we certainly recognize the inconvenience and will ensure that future guests are better informed about potential events in the area.We are deeply concerned to hear about the condition of your room, particularly the cleanliness issues you encountered. This is far from the level of service we pride ourselves on. Please be assured that we are addressing these concerns with our housekeeping team immediately to ensure this does not happen again.We value your feedback as it helps us improve, and we hope you will consider giving us another chance in the future to provide a stay that better reflects our commitment to quality and comfort.Warm regards,JC StoneDinosaur Valley Inn & Suites, Management
par un voyageur
Publié le 1 sept. 2024
The hotel room was dirty. We opened up thr sofa bed and there was a dirty mattress cover on that had old food on it. In the second bedroom, they say the bed is a queen but it seemed like a full. The shower floor was really dirty and covered in mold. We had high expectations given that this hotel was the best rated in the area but left disappointed.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we aim to provide, and we will address these concerns with our team immediately. We regret that we did not meet your expectations and appreciate your input as we work to improve. We hope you might consider staying with us again for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 13 juin 2024 sur Expedia
Everything was fine
Commentaires de Gestion de l’hôtel
13 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect 5 out of 5 rating! We are delighted that everything met your expectations during your stay. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. If there's anything specific you loved or any suggestions you have for improvement, please let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect score! We're thrilled to hear that you had a wonderful stay with us. Your satisfaction is our top priority and we're delighted to know we met your expectations. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 28 mai 2024 sur Expedia
Absolutely loved everything about this location.
We will definitely be back and make this place where we stay when we visit the area.
Commentaires de Gestion de l’hôtel
29 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you, Priscilla Angulo, for your perfect rating of 5 out of 5 on Expedia! We are thrilled to hear that you absolutely loved everything about our location. Your kind words are greatly appreciated, and we are delighted to hear that you plan to make our hotel your go-to place when visiting the area. We look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you, Brad, for your perfect rating of 10 out of 10 on Hotels.com! We are thrilled to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated and motivates us to continue providing exceptional service to our guests. We look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager
par un voyageur
Publié le 27 mai 2024 sur Expedia
Room was clean and spacious. Staff were very friendly!
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating and positive feedback on Expedia! We are thrilled to hear that you found your room clean and spacious, and that our staff were very friendly. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 mai 2024 sur Expedia
Is a nice service beautiful place Is perfect
Commentaires de Gestion de l’hôtel
13 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a wonderful experience at our hotel. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 4 mai 2024 sur Expedia
Is a perfect places nice service and location 👌
Commentaires de Gestion de l’hôtel
4 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating and kind words! We're thrilled to hear that you found our hotel to be a perfect place with excellent service and a great location. We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager
