Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juill. 2021 sur Wotif
We booked for a init but on arrival found out that a small living room with kitchen amenities was downstairs and the dormitory style bedroom upstairs with the two not bein interconnected and the only way to access one from the other was through an outdoor staircase.
We spoke to the owner who told us that there were other units in the complex which were a complete unit, which were not available at the time as they were not clean.
A family holiday spoilt as we could either be one floor or the other and go between the two spaces through freezing cold outdoors.
This was not specified either on website or by wotif.
Commentaires de Gestion de l’hôtel
16 juill. 2021 par Bruce , Gestion de l’hôtel
Ouch !! Our guests are always right.... these guests booked for 2, arrived as 5, including teenage children. The fact that the sleeping and living quarters are connected by an external staircase is clear on ourwebsite. They were offered 2 alternative upgrades but were unwilling to pay.The children left positive comments in our guestbook.
It WAS acold, wet week.
