Avis Whangarei Falls Holiday Park

Merci d'avoir pris le temps de passer en revue votre séjour avec nous. Nous sommes ravis que vous ayez apprécié le parc de vacances et les attractions environnantes.

we are delighted you enjoyed your stay with us and that you found so much to see and do.

Merci pour votre critique. Contrairement a votre commentaire, nos chambres ainsi que les sanitaires sont lavees tous les jours et ne presentent pas de signe de moisissure. Certaines de nos installations sont un peu vieux mais dire que tout etait sale voire 'infecte' n'est pas correct. Il y avait peut etre quelques fourmis dans la chambre mais surement pas 'plein la chambre' car nous l'aurons remarque le lendemain. Chaque etablissement a ses propres procedures de check-in. Nous procedons a des check-in tardifs et nous avons essaye de vous contacter mais le numero de telephone donnee lors de la reservation etait incorrect et vous n'avez pas pu lire le mail qu'on vous a envoye.Lorsque la carte n'est pas presente nous chargeons 3% et non 4% en plus, ce qui est une pratique courante dans beaucoup d'etablissements. Thank you for your review. Contrary to your comments we clean our rooms daily with the process ending in an individual room inspection by a member of the front office staff. so it's unlikely that everything was dirty. We also air our rooms.However, we had had a lot of rain prior to your arrival with high humidity. Occasionally a very small number of ants enter rooms attracted by food being left out on the work surface, but not all over the room, we would have noticed during cleaning the next day. Each Holiday Park has its own procedure for late check-ins. We tried contacting you but the telephone number you gave on the booking was incorrect a point you eventually admitted. We also emailed you but you and your partner were unable to read your emails while driving. Its usual for establishments to pass on the 3% surcharge levied by Mastercard and Visa for payments being taken when a card isn't present. You were charged the extra 3%.not 4% as claimed. Our advertised rates are for cash or eftpos payment.

Thank you for taking the time to provide us with your feedback.