Ratings based on 864 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Flagstaff
Posted Nov. 15, 2024
Comment from Hotel Management
Nov. 17, 2024 by Customer Service, Hotel Management
Paul, thank you for staying with us at The Hotel Glenwood Springs. We are thrilled you enjoyed your stay. We hope to welcome you back soon!
by A traveller from ST GEORGE
Posted Nov. 10, 2024
Comment from Hotel Management
Nov. 11, 2024 by Customer Service, Hotel Management
Cimarron, thank you for your feedback. The team values guest input and aims to make improvements wherever possible. We hope to have the opportunity to provide you with a better experience in the future.
by A traveller from ST GEORGE
Posted Oct. 21, 2024
This was very disappointing ,
Leaking ceiling
Lumpy pillows
Uncomfortable and old mattress
Broken tile
Mold
Rude staff
Comment from Hotel Management
Oct. 31, 2024 by Customer Service, Hotel Management
Cimarron, thank you for sharing your experience. The hotel team values guest feedback and will certainly look into the points you've raised. The team is committed to ensuring every guest has a comfortable visit.
by A traveller
Posted Sep. 24, 2024
Comment from Hotel Management
Sep. 25, 2024 by Customer Service, Hotel Management
Patrick, thank you for choosing The Hotel Glenwood Springs. We’re delighted you had a wonderful experience with us. Looking forward to your next visit!
by A traveller
Posted Aug. 25, 2024 on Expedia
It was close to everything we were doing
Comment from Hotel Management
Aug. 27, 2024 by Customer Service, Hotel Management
Melissa, it's wonderful to hear you had a great time at The Hotel Glenwood Springs. The convenient location is indeed something we are proud of. Looking forward to seeing you again!
by A traveller
Posted Aug. 25, 2024 on Expedia
Great time
Comment from Hotel Management
Aug. 27, 2024 by Customer Service, Hotel Management
Eugene, it's wonderful to hear you had a great time at The Hotel Glenwood Springs. We're looking forward to welcoming you back soon!
by A traveller
Posted Aug. 23, 2024 on Expedia
Great location
Comment from Hotel Management
Aug. 24, 2024 by Customer Service, Hotel Management
Carlos, we're delighted you loved The Hotel Glenwood Springs' location. Thank you for staying with us, and we look forward to welcoming you back soon!
by A traveller
Posted Aug. 22, 2024 on Expedia
Great place the pool and slide kept my kids entertained and literally right on the Gondala for adventure park
Comment from Hotel Management
Aug. 24, 2024 by Customer Service, Hotel Management
Constance, we’re delighted you loved your experience at The Hotel Glenwood Springs. It's fantastic to know that the pool and slide, as well as the proximity to the Gondola for the adventure park, made your stay enjoyable. We hope to welcome you back soon!
by A traveller
Posted Aug. 21, 2024 on Expedia
Staff was super friendly and helpful!
Comment from Hotel Management
Aug. 23, 2024 by Customer Service, Hotel Management
Geralyn, we are thrilled you enjoyed your stay at The Hotel Glenwood Springs. Our team members strive to provide friendly and helpful service, and it’s great to hear they were able to make your stay pleasant. We look forward to welcoming you back!
by A traveller
Posted Aug. 18, 2024 on Expedia
A child threw up in the pool while we were in the pool.
The rooms are very dated and overall dirty. The elevator took 10-15 minutes to get down to the lobby while needing to get up to the fourth floor. For the price the facility needs to be updated
Comment from Hotel Management
Aug. 20, 2024 by Customer Service, Hotel Management
Kristina, thank you for sharing your feedback. Your comments about the pool and rooms have been noted and measures will be reinforced to address your concerns. The feedback about the elevator timing is also important to us, and the team is aware and monitoring elevator efficiency. Your insights are valuable in helping us improve our guests' experience.
