Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
5,0 Service et personnel
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Heatwave stay
Publié le 9 déc. 2024 sur HomeAwayThe property is well appointed (but not luxury) however the description of ammenities is misleading.
The aircon is completely inadequate for the place and when you need it most in a heatwave it is useless. There is no washing machine or drier despite the description stating that.
The property is heavily reliant on solar and the batteries between two cabins are connected. We had the misfortune of the occupants of the other cabin draining our battery as well as theirs leaving us with no power. You can not run the aircon and use the kettle, toaster or microwave at the same time otherwise it shorts it.
The back up generator failed to operate when the solar battery was drained and no one was sent to fix this leaving us with minimal power during a heatwave.
When we flagged some issues with the manager/host we were advised “a cool change should come through later”… well meant but not helpful when we were sweltering in 35’C+ heat.
We were repeatedly woken the first night by the faulty smoke alarm. When we advised the manager/host of this we were told “it’s ok to remove it” no one sent out to replace it.
Commentaires de Gestion de l’hôtel
10 déc. 2024 par VrboOwner, Gestion de l’hôtel
Dear Fiona
Thank you for taking the time to provide your feedback. I am truly sorry that your stay did not meet your expectations and for any discomfort you experienced during your visit. Your feedback is invaluable in helping us identify areas for improvement.
Regarding the air conditioning, we regret that it didn’t provide the level of comfort you needed during the heatwave. We will evaluate its capacity and consider making adjustments to better suit the extreme weather conditions we’ve experienced recently.
I also apologise for the issue with the description of amenities and will ensure that the listing is updated to accurately reflect what is available at the property.
As for the power supply issues, we understand how frustrating this must have been, especially during high temperatures. While the solar setup is designed to provide sustainable energy, we recognise that the shared battery system did not function as intended in this case. Additionally, the failure of the backup generator was an unforeseen issue, and we are working on a solution to prevent such occurrences in the future.
I am very sorry that our response to the smoke alarm problem fell short of your expectations. Safety is a top priority for us, and we are implementing new procedures to ensure any safety concerns are resolved.
Your comment about my response to the heat is well taken. While I meant to reassure you about the changing weather, it was not meant to be dismissive of the situation.
Dan
par un voyageur
Fantastic peaceful getaway
Publié le 8 oct. 2024 sur HomeAwayProperty just outside of town so you can grab anything you need quickly. Beautiful setting, woke to the sounds of all the local bird life and the beautiful foggy valley while watching the sunrise coming up from the mountains. So many animals from the cows grazing to the little magpie that would come for a snack to the green tree frog that would come and croak at night plus rock wallabies that would be hopping past. The surrounding Barrington tops National Park was spectacular views and bush walks. Thanks to all the lovely locals that welcomed us into their beautiful town and a very special thanks to Dan for sharing this little piece of countryside with us.
par un voyageur
Great place to relax, do nothing and enjoy the view
Publié le 14 juill. 2024 sur HomeAwayNew, clean and all that we need was provided. Fantastic outlook and a wonderful taste of the country.
par un voyageur
Just right
Publié le 28 oct. 2022 sur HomeAwayGreat property for a couples getaway. Amazing location, wow views and the town nearby. Will be back.
par un voyageur
Beautiful vistas
Publié le 22 avr. 2022 sur HomeAwayThe Ridge is a lovely little spot for a getaway. Far enough away from everything but also close enough to everything. Just lovely for 2.
Commentaires de Gestion de l’hôtel
19 mai 2022 par VrboOwner, Gestion de l’hôtel
Hello Kate
thank you for your kind review.
We are glad that you enjoyed your stay and hope that you will come back and stay with us again sometime soon.
Dan
par un voyageur
Beautiful property,wonderful views
Publié le 15 janv. 2022 sur HomeAwayWe had a wonderful stay. Amazing views, the bath was a hit, and the weather cooled down overnight in the middle of summer. The cabin is able to be kept quite cool in the middle of the day too. We spent a few days there without needing to go out. The birds nearby were wonderful. Very happy it's pet friendly, as our two small dogs had a great time too. The local coucal blessed us with its interesting call and we briefly spotted it once! Besides a local crow giving us a 5am wake up call, overall it was a wonderful stay. We will be back again.
Commentaires de Gestion de l’hôtel
15 janv. 2022 par VrboOwner, Gestion de l’hôtel
Hello Kim
thank you for your kind review.
We are so glad that you enjoyed your stay, especially that you got to experience our favourite bird, the coucal!!
We'd love for you to come back and stay with us again sometime soon.
Judith & Dan
par un voyageur
Will be staying again
Publié le 21 avr. 2021 sur HomeAwayThe cabin is well appointed and has a neat layout which made our stay very comfortable. It has a beautiful view of the town from the hilltop and was so quiet. Really enjoyed our stay.
Commentaires de Gestion de l’hôtel
21 avr. 2021 par VrboOwner, Gestion de l’hôtel
Hi Stephanie
We were please to hear that you enjoyed your recent stay at The Ridge Eco-Cabin, relaxing and spending some time exploring our beautiful region.
We'd love for you to come back and stay with us again sometime soon. Or maybe gather a group of family and friends and stay at The Ridge House :-)
Thanks for staying with us.
Judith & Dan
par un voyageur
Publié le 18 mars 2020 sur Expedia
Absolute peace and serenity. Driveway is a bit tricky but adds to the remoteness while still being close to town. Well designed with lots of thoughtful touches.
