Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Falsely advertised, run down house with cockroaches
Publié le 17 mars 2024 sur HomeAwayPros: large house.
Close to everything.
Colour scheme was light and made it relaxing.
Not cluttered yet styled nicely, felt like a home.
Cons:
The pool table was broken. The balls fell on the ground as the bottom was broken, the felt was ripped up and 1 cue stick was already broken.
The aircon was not working in some of the rooms which meant we could only use them to store our luggage. We texted Keri for assistance and were ignored. Received a phone call from John the next day to say they needed a part which would cost him thousands but he would try his best. Not sure what that was.
There were cockroaches all over the property, especially in the kitchen which meant we could not leave any food out and washed everything before using.
There was only 2 toilets in the house. One had no lock on the door which meant we could not use it.
The ensuite advertised is not an ensuite.
It’s a 2 way shower, bath & sink without a toilet.
A tradesman for the house antenna was also sent to the house without much notice which felt very invasive yet nobody fixed the aircon.
Keri accused us of having extra guests.
She said that the day beds were all used. I advised that this was because the aircon in the room was not working.
Departure checklist was to clean the house for next guests.
Yet we were charged a cleaning fee.
I would not recommend staying here until everything is fixed and exterminators fix cockroach problem.
Commentaires de Gestion de l’hôtel
17 mars 2024 par VrboOwner, Gestion de l’hôtel
In reply to this review, we would like to advise that Fay admits to extra guest, also snapping the Three pool ques. We were unaware of any insect problem until now. Pest control is done regularly and I will be contacting out pest company to re do.
In regards to the Aircon, Fay is incorrect regarding her statement, as it has now be fixed, which did not cost thousand, as she claimed. This is a large home for families and we did not charge Fay for her extra guests due to her issues, just replacement of the broken ques.
Some families are a tough crowed.
par un voyageur
Tran
Publié le 17 janv. 2023 sur HomeAwayVery pleasant stay for our family. Highly recommended. We would not hesitate to revisit the property next time.
par un voyageur
Convenient and Close ro theme parks
Publié le 8 avr. 2022 sur HomeAwayhuge house with lots of room for families with kids etc only 2 bathrooms so you need to be happy to wait your turn if you have a large group like we had
par un voyageur
Gold Coast Escapade
Publié le 9 janv. 2020 sur HomeAwayThe property is excellent. Very spacious and very accessible to everything especially to the theme parks.
Commentaires de Gestion de l’hôtel
1 avr. 2020 par VrboOwner, Gestion de l’hôtel
Thank you Joy,
We are so pleased you had a great time, and thank you so very much for looking after our home and leaving it so tidy....
Kind regards
Keri Redpath
GETASTAY
par un voyageur
Perfect house for a family holiday
Publié le 22 déc. 2019 sur HomeAwayGreat location, close to shops and theme parks. Very comfortable and spacious house. We were a large group but never felt crowded.
par un voyageur
Great place needs some attention
Publié le 8 nov. 2019 sur HomeAwayPlace fitted us well. Disappointed to find items not functioning correctly. Ie games table pool table & games room a/c. Whilst this wasn’t major for us as the weather was great had it been wet it would of been different. Also a spare gas bottle for the bbq would help. To run out on our second bbq was annoying. Thankfully we could finish the cooking in the oven. All in all we would stay again.
Commentaires de Gestion de l’hôtel
1 avr. 2020 par VrboOwner, Gestion de l’hôtel
Hello Dave, thank you for your feed back. We do wish you had of let us know regarding the Gas bottle, we would have replaced it immediately. We normally to have a second one there, and unfortunately it was removed unknowingly. Apologies.
Also with the games table, we would have been able to assist as we can fix these things directly if advised. We are very hands on, and want all our guests to enjoy their experience.
Thanks again and we are very pleased to hear you would return.
All the best for christmas and the New Year of 2020.
Kind regards
Keri
GETASTAY
par un voyageur
Excellent property
Publié le 8 juill. 2019 sur HomeAwayLarge house, lots of space inside and plenty of beds. Has everything you need.
Commentaires de Gestion de l’hôtel
1 avr. 2020 par VrboOwner, Gestion de l’hôtel
Anaheim Entertainer Deluxe is a great property for the larger groups, glad you enjoyed.
Kind regards
Keri
GETASTAY
par un voyageur
Awesome Stay
Publié le 12 juin 2019 sur HomeAwayWe did a holiday and a business trip. The property is well maintained and in a great location with many shopping centres near by.
Commentaires de Gestion de l’hôtel
1 avr. 2020 par VrboOwner, Gestion de l’hôtel
Thank you Kerim,
We welcome you and your team any time you have work or family holiday again. Thank you for looking after our home during your stay also. :-) Much appreciated!!
Best regards to you.
Kind regards
Keri Redpath
GETSATAY
par un voyageur
Absolutely brilliant
Publié le 27 juill. 2018 sur HomeAwayGreat position to shops parks and pubs.
Commentaires de Gestion de l’hôtel
1 avr. 2020 par VrboOwner, Gestion de l’hôtel
Hello Sue,
Thank you for your review and we are happy you had a great stay. Welcome to return any time. Thank you also for leaving the home in a tidy manner it is always greatly appreciated.
Kind regards
Ker
GETASTAY
par un voyageur
Good clean and roomy
Publié le 25 juin 2018 sur HomeAwayConvenient, roomy accomodation. We had 3 families staying there over the 5 days, 11 people in all, and we had plenty of room. Highly recommend this property
Commentaires de Gestion de l’hôtel
1 avr. 2020 par VrboOwner, Gestion de l’hôtel
Thank you Theresa - it was a pleasure assisting with your accommodation. We are so pleased you enjoyed your stay at Anaheim Entertainer, with such a large group we are happy that all your needs were met.
Thanks for leaving the home tidy, it is very much appreciated.
Look forward to assisting you again with any of our Getastay properties.
Kind regards
Keri
GETASTAY
