Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good location
Publié le 29 avr. 2024 sur HomeAwayNice spot to stay very conveniently located
par un voyageur
Wasnt terrible but...
Publié le 21 nov. 2023 sur HomeAwayHouse was dusty and as soon as we turned on fans it set off my partners and sons athsma.
They spent the weekend with sneezing and coughing which put a damper on our holiday.
Property management emails went to spam and when I called they couldn't seem to grasp this.
Demanded a credit card but couldn't understand I only have a debit card.
No soft close features so if you a big family like us the Slamming toilet seats will wake the baby constantly.
Also dont supply linen or towels, which I know other apartments in this complex do.
Commentaires de Gestion de l’hôtel
7 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Ammie,
Thank you for taking the time to leave feedback on your stay.
We are sorry to hear you had issues with dust in the property, our cleaners do regularly try dusting the property down however if you had contacted us while you were in the property we would've arranged a cleaner to reattend if there was an issue.
Apologies if there was any misunderstandings however we only require to sight the card that was used to pay for the booking.
Once again thank you for the feedback and we hope to welcome you back in the future.
Kind regards,
Gold Coast Holiday Homes
par un voyageur
Publié le 24 juin 2023 sur Wotif
Location and the view through property
par un voyageur
Family holiday
Publié le 26 mai 2023 sur HomeAwayLocation of property was great for that side of town. Was a lovely complex with great amenities. Very close to the local shopping centre.
Property itself requires some work. Gave a list of suggestions/issued to the property manager on check out.
Very inconvenient to have to collect and drop keys off to a location that is quite a distance from the property itself. I won't choose to stay at a property again where this needs to happen as is quite stressful to do this when also requiring to catch a flight. We stayed at the property where the nights are getting cooler and there was not enough blankets to keep us warm. This was very disappointing. Advertised as having doonas, however, could not find them and only found blankets, which were not adequate. No heating at the property either. Much better property for holidaying in summer.
par un voyageur
Great Villa, Good Facilities, Convenient Location
Publié le 17 oct. 2022 sur HomeAwayOur stay at the Villa was lovely. Plenty of space for our family of 4.
Old Villa, but in fairly reasonable condition with lovely outlook over lagoon. Carpets upstairs could do with some updating, but otherwise fairly clean and tidy. Great facilities within resort complex. Good value for the money.
A disappointing aspect of our trip was the lack of furniture on the deck. As per advertised, there was supposed to be lounges, small tables and a dining table, so that we could enjoy this lovely area. All that was there was a table and chairs, no lounges to relax in. The property managers were notified and when they contacted the owner, they were advised that the furniture was removed as not in good condition and they have been unable to source new things as yet. I think that we should have been advised prior to arrival that there was no lounge furniture there as this was a big aspect of the reason we chose the place.
Overall, a great stay and good value for the money.
Commentaires de Gestion de l’hôtel
31 oct. 2022 par VrboOwner, Gestion de l’hôtel
Hi Tanya,
Thank you for taking the time to review your stay.
We appreciate the feedback regarding the furniture on the deck and we apologise for any inconvenience that the situation caused during your stay.
We hope that you enjoyed your time at the property nevertheless and we look forward to welcoming you and your family again in the future!
Kind regards,
Gold Coast Holiday Homes
par un voyageur
Perfect Family Holiday
Publié le 21 févr. 2022 sur HomeAwayThis property was everything we were looking for. The belcony is right on the beach where my kids spent 4 days (day and night) playing and swimming.
The swimming pool and spa on site are also clean and very handy.
The neighbours are very friendly and helpful...such a nice friendly community.
Walking distance to a shopping centre. Just perfect location.
The property itself is clean, decent size (for 7 of us) with no issues.
We will def come back!
Commentaires de Gestion de l’hôtel
20 mai 2022 par VrboOwner, Gestion de l’hôtel
Hi Eli,
Thank you for your lovely feedback regarding your stay at Isle of Palms.
We're so glad to hear you and your family had a wonderful time at the property. We look forward to welcoming you again, Kind Regards GCHH Team.
par un voyageur
Broken eaves, gutters not maintained, entrance/carport/deck dirty on arrival
Publié le 15 janv. 2021 sur HomeAwayProperty not recently cleaned (neighbour confirmed that property was vacant for a long period). I had to sweep entrance, carport and deck which had lots of leaves and branches. Eaves on the entrance side are broken and some animal gets in and out of the roof space. The rear bedrooms could not be used during heavy rainfall due to the constant loud noise of water falling from the roof onto the entrance concrete because the gutters were full of leaves/rubbish. Clean gutters would have prevented the constant noise. The lack of basic gutter cleaning caused the entrance and carport to flood and we had to sweep the water several times to stop water entering the property. I called a Stayz.com support phone no with no success. I called Gold Coast Holiday Homes , the sub letting agent but they did not return my call. We left the property twice because the noise level and rear flooding was not acceptable. I sent pictures and an email to Gold Coast Holiday homes who thanked me for my efforts and acknowledged the bad weather but offered no compensation for the inconvenience caused by the lack of maintenance on this expensive weekly rental. Not using Stayz.com or Gold Coast Holiday Homes again.
Commentaires de Gestion de l’hôtel
29 janv. 2021 par VrboOwner, Gestion de l’hôtel
Hi Michel,
Thank you for taking the time to leave a review, however we feel that it is unjust and incorrect, and we wish to respond accordingly.
The property was cleaned a week before your arrival, and you did not advise us of any cleaning issues during your stay.
Unfortunately, you stayed during an extremely severe weather event which saw many parts of the Gold Coast flooded and due to gale force winds, many trees down in the area, which left debris and leaves at most properties.
You called our office outside of business hours and did not leave a message. The first time we were aware of your concerns, was upon receiving your email after you had departed the property.
Unfortunately, weather events like this are out of our control and we were not given any opportunity during your stay to rectify any concerns you had.
The townhouse has been booked solidly since your booking, none of our guests have mentioned any issues with cleaning, noise or otherwise.
Regards,
Gold Coast Holiday Homes
par un voyageur
Paradise Getaway
Publié le 11 déc. 2020 sur HomeAwayLocation is sensational. Close to shops, public transport, 2 clubs, easy 2km stroll to beach, pools & tennis courts excellent facilities. Easy to get onto highways to do day trips. Friendly locals & the serenity is perfection morning & evening. We will be back!
Commentaires de Gestion de l’hôtel
4 févr. 2021 par VrboOwner, Gestion de l’hôtel
Hi Lisa,
Thank you for your lovely review. We are glad to hear you enjoyed your stay at Isle of Palms. We will look forward to welcoming you back.
Kind regards, Gold Coast Holiday Homes
par un voyageur
Very family friendly holiday
Publié le 14 févr. 2020 sur HomeAwayWe really enjoyed our holiday here. The kids loved the pools and the location was fantastic.
par un voyageur de Australia
Peaceful beautiful location
Publié le 3 févr. 2020 sur HomeAwayTennis courts. Pool and walking distance to the supermarket made it a great stay.
