Note fondée sur 1 041 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 févr. 2024 sur Hotels
par un voyageur
Publié le 18 mars 2013 sur Hotels
par un voyageur
Publié le 8 oct. 2024 sur Wotif
We stayed here 25-27 sept and our couch had animal urine smell
No compensation was provided, we dont travel much and this was super annoying as we couldnt use the couch after putting our 9 month old baby to sleep
par un voyageur
Publié le 3 oct. 2024 sur Wotif
Our stay was awesome! The staff were super helpful, our apartment had stunning views and everything we needed. The tram/bus station is just up the road too so that made travel around the city really easy
par un voyageur
8.3/10? Really?
Publié le 26 juill. 2024 sur HotelsI am writing to provide a review for this hotel room. I don’t usually write reviews but the recent disappointing experience made me want to share with potential customers. Here is our experience:
- First of all, the location was the best thing as it was very close to the Pacific Fair Centre.
- However, when we checked in, we found that the room was in an unacceptable state, with visible food debris on the floor and significant grime in the bathroom.
- In the guest bathroom, the cracked, leaking sink posed a safety hazard and potential for water damage.
- We were appalled to find a used towel hanging in the room upon arrival, a clear lapse in basic housekeeping standards.
- The staff's customer service was unsatisfactory. The staff on the first day was nice and helpful and she promised that we can get as many towels as we need (as we have a party of six and we were going to swim). However, the staff on the following day was different: she said she will charge us AUS 4 dollars if we get more towels on top of the towels that we got for swimming. When I said the dirty made me allergic, she respond, “I have allergy too.” When I said there were cockroaches, she said, “I will mark it down.” Basically, she did not seem to be helpful and didn’t do anything to ameliorate the situation
- Worst of all, we discovered 4-5 cockroaches in the kitchen - a major health and safety violation requiring immediate pest control and deep cleaning.
Overall, please think twice before you choose.
par un voyageur
Publié le 27 juin 2024 sur Lastminute
Excellent location, staff excellent, property somewhat dated.
par un voyageur
Good Stay
Publié le 26 juin 2024 sur HotelsCheck in ladies were amazing & very helpful. Room was good, a few wear & tear things but to be expected. Couch & pillows not very comfortable but I might be picky. Check out guy was borderline rude - called at 10:30 to tell me check out was 10, when I explained I’d been given a late check out of 11 he said “I can’t see that on your file” - now I feel like I need to check I wasn’t charged extra for it.
par un voyageur
Publié le 26 mai 2024 sur Wotif
We had 6 people and it was great. Friendly staff, comfortable, clean and so close to pacific fair and heaps of great restaurants and the beach. Great facilities would definitely stay again.
par un voyageur
Publié le 21 mai 2024 sur Wotif
Great choice to stay for Blues on Broadbeach
par un voyageur
Publié le 19 mai 2024 sur Wotif
The staff are tremendous go above and beyond so refreshing
