Note fondée sur 965 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
16 nov. 2019 par Fiona, Gestion de l’hôtel
Thank you for staying with Mantra Sun City and taking your time to give us the high rating on Expedia. We hope to see you again on Gold Coast and please stay with us again.
par un voyageur
Publié le 6 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2019 par Reception, Gestion de l’hôtel
God Evening Jessica,
Thank you so much for your feedback from your recent stay with us at Mantra Sun City.
We hope to see you again soon.
Kind Regards,
Recommandé
pour Tout le mondepar un voyageur
Best hotel!! Definitely staying here again!!
Publié le 18 déc. 2017 sur ExpediaRoom service was needed and when asked for an extra towel we were told it was $3 per extra towel which isn’t pleasant. But overall amazing
Recommandé
pour Tout le mondepar un voyageur
Publié le 11 mars 2017 sur Expedia
Ne pas payer les 27$ du "breakfast buffet", très décevant.
Chambres vétustes
Air climatisé bruyant
Hotel près du centre-ville
Parking gratuit
par un voyageur
Publié le 22 août 2024 sur Expedia
Front office staff weren’t at all responsive to a couple of complaints from other guests who asked for help at the front desk when I was checking in or out. One had asked for maintenance to look at a smelly shower but no one had attended, while another complained about excessive and prolonged construction noise from an adjacent apartment. The receptionist said they would follow up but after the guest left she commented they couldnt do anything because the noise came from a privately owned apartment and had been going for many days. The breakfast facilities are tired, not many options and are overpriced. The entry foyer has this weird chlorine smell about it due to its proximity to the pool. So overall neat, conveniently located, but don’t have high expectations.
Commentaires de Gestion de l’hôtel
23 août 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Hugh,Thank you for your feedback.We do appreciate you leaving your feedback and I will pass on any concerns that you had during your stay with the correct team.Kind Regards
par un voyageur
Publié le 22 août 2024 sur Expedia
Great pools and spas
Commentaires de Gestion de l’hôtel
23 août 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Shakira,Thank you for your feedback.We are glad you enjoyed the property's Facilities.We look forward to welcoming you back to the hotel.Kind Regards
par un voyageur
Publié le 21 août 2024 sur Expedia
A little dated, but great location and spacious.
Commentaires de Gestion de l’hôtel
23 août 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Justina,Thank you for your feedback.We are glad that you enjoyed your stay with us.We hope to welcome you back to the property in near future.Kind Regards
par un voyageur
Publié le 18 août 2024 sur Expedia
King bed was essentially two singles put together. Left me with my feet hanging over the end of the bed.
Commentaires de Gestion de l’hôtel
20 août 2024 par SWB, Gestion de l’hôtel
Dear Bradley,It is always a pleasure to receive all kinds of feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
par un voyageur
no wifi
Publié le 15 août 2024 sur HotelsIt is very hard to get wifi password.
Commentaires de Gestion de l’hôtel
15 août 2024 par Brid, Gestion de l’hôtel
Dear Diana, Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast. We do apologise for any inconveniences you experienced during your stay. We do hope you have enjoyed the other parts of your stay. It is never our intention for our guests to leave disappointed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards, Mantra Sun City Team
par un voyageur
Publié le 15 août 2024 sur Wotif
The location is great, with a tram stop out the front. The reception and pool areas are lovely, very spacious and many areas to sit and relax. Our apartment had everything we needed, very well equipped and comfortable with lovely views.
Commentaires de Gestion de l’hôtel
15 août 2024 par Brid, Gestion de l’hôtel
Dear Roslyn, Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. It’s fantastic to hear of the positive experiences you’ve had with us. It's lovely to hear you were impressed with our location and facilities. Your compliments will be passed onto our team. We are lucky enough to be located just a block away from the ocean and making it easy for guests to access anywhere as we are only 10 mins away from the centre of Surfers Paradise. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards, Mantra Sun City Team
