Note fondée sur 968 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
16 nov. 2019 par Fiona, Gestion de l’hôtel
Thank you for staying with Mantra Sun City and taking your time to give us the high rating on Expedia. We hope to see you again on Gold Coast and please stay with us again.
par un voyageur
Publié le 6 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2019 par Reception, Gestion de l’hôtel
God Evening Jessica,
Thank you so much for your feedback from your recent stay with us at Mantra Sun City.
We hope to see you again soon.
Kind Regards,
Recommandé
pour Tout le mondepar un voyageur
Best hotel!! Definitely staying here again!!
Publié le 18 déc. 2017 sur ExpediaRoom service was needed and when asked for an extra towel we were told it was $3 per extra towel which isn’t pleasant. But overall amazing
Recommandé
pour Tout le mondepar un voyageur
Publié le 11 mars 2017 sur Expedia
Ne pas payer les 27$ du "breakfast buffet", très décevant.
Chambres vétustes
Air climatisé bruyant
Hotel près du centre-ville
Parking gratuit
par un voyageur
Publié le 23 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Mantra Sun City Team, Gestion de l’hôtel
Dear Michael, thank you for leaving us a review. We are honored to have you staying with us. We thrive to push our services to a next level. Looking forward to giving you a better experience in your next stay with us!Kind Regards,
par un voyageur
Never again
Publié le 15 oct. 2024 sur HotelsThe staff were not nice at all the room was not clean the breakfast wasn’t the best I have stayed here lots of times and never been this bad still waiting for response for breakfast refund I didn’t get
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Angela,Thank you for leaving us your feedback. However, it disappoints me to read that you encountered a few negative experiences during your stay. We will follow up your concerns and as a team we will ensure your feedback is further discussed to ensure we improve our guest experiences.Concerning your breakfast refund the property has approved it and the form has been submitted on the 16th of October 24.If there is anything else, you would like to discuss please don't hesitate to contact us on 07 5584 6000.Kind RegardsGeri MikaereAssistant Manager
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Very good facility
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Troung,Thank you for leaving us your rating about your recent stay with us.We are glad that you enjoyed the facilities and we look forward to welcoming you back.Kind Regards
par un voyageur
Publié le 8 oct. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Rebecca,Thank you for taking the time to leave us your rating about your experience at the Mantra Sun City - Surfers Paradise.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Kind Regards,
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Loane,Thank you for taking the time to leave us your rating about your experience at the Mantra Sun City - Surfers Paradise.Kind Regards
par un voyageur
Disappointed. Booking was not communicated correc
Publié le 7 oct. 2024 sur HotelsNot sure whether it was the hotel or hotels.com. made a booking for three yet given a room with only two beds and no third option. Said booking was only for two but the booking and confirmation was for three. Pool and spa not the cleanest. Room was ok but disappointed with the rest
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Mantra Sun City, Gestion de l’hôtel
Dear Anonymous,Thank you for taking the time to tell us about your experience at the Mantra Sun City - Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards
