Note fondée sur 337 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Wotif
Good location for our needs.
Commentaires de Gestion de l’hôtel
8 août 2024 par FOM, Gestion de l’hôtel
Thank you Kenneth for taking the time to share your experience at Quest Robina. We're thrilled to hear that you enjoyed our convenient location and appreciated our friendly staff's service during your stay with us. We strive to create a welcoming and comfortable environment for all our guests, and rest assured this great feedback will be shared with the team. We truly appreciate your kind words and look forward to welcoming you back to Quest Robina for another effortless stay.Warmest regards,Nicola AbbottFront Office Manager
par un voyageur
Great place to stay
Publié le 3 août 2024 sur HotelsCheck in staff very helpful and informative
Commentaires de Gestion de l’hôtel
5 août 2024 par FOM, Gestion de l’hôtel
Thank you Roseann so much for sharing your experience with us! I'm thrilled to hear that our reception staff were helpful and informative. Our team genuinely cares about making each guest feel welcome and well taken care of, so it's wonderful to know they made a positive impact on your stay.We look forward to welcoming you back. Until then please take care and we wish you all the very best!Warmest regards,Nicola AbbottFront Office Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Excellent experience, very friendly staff exceeded our expectations
Commentaires de Gestion de l’hôtel
29 juill. 2024 par FOM, Gestion de l’hôtel
Thank you Joseph for your wonderful feedback! We're thrilled to hear that you had an excellent experience and that our friendly staff exceeded your expectations. It's always our goal to make our guests feel welcomed and well cared for, and your kind words mean a lot to us.We look forward to welcoming you back on your next visit. If there's anything we can do to make your stay even more enjoyable, please don't hesitate to let us know!Warmest regards,Nicola AbbottFront Office Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Friendliness is a feature of the hotel with staff willing to go the extra mile. Cleanliness was also a feature with rooms cleaned 6 days out of 7.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par FOM, Gestion de l’hôtel
Thank you Margaret for taking the time to share your feedback with us. We are thrilled to hear that you found our staff friendly and willing to go the extra mile. Providing exceptional service is one of our top priorities, and it's wonderful to know that our efforts have made a positive impact on your stay.Your kind words are truly appreciated, and we look forward to welcoming you back for another effortless stay.Warmest regards,Nicola AbbottFront Office Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par FOM, Gestion de l’hôtel
Thank you Kayla for your wonderful review! What a pleasure to have hosted your stay with us and it is great to see that your experience was nothing short of perfect!We do hope to be able to welcome you back to Quest Robina in the future for another effortless experience.Warmest Regard, Nicola AbbottFront Office Manager
par un voyageur
Publié le 15 juill. 2024 sur Wotif
convenient
Commentaires de Gestion de l’hôtel
16 juill. 2024 par FOM, Gestion de l’hôtel
Thank you Roelfina for your perfect review from your most recent stay with us at Quest Robina. It was such a delight to have hosted your stay on the sunny Gold Coast and its wonderful to see that your experience was nothing short of exceptional. We strive to make our guests feel like Quest Robina is their home away from home whilst they explore the city. We do hope to have the opportunity to welcome you back to stay with us in the future. Until then please take care and safe travels home. Warmest Regards, Nicola Abbott Front Office Manager
par un voyageur
Publié le 12 juill. 2024 sur Wotif
Great place to stay- lovely staff. Newish area, nice walking track to shopping mall. Mall is great. Food in the mall is great. Train station right beside Quest and goes to airports in Brisbane direct. Close as a kick to the stadium. Quest is nice with lots of conveniences.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par FOM, Gestion de l’hôtel
Thank you so much Andrea for taking the time to share your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found our staff to be lovely. Rest well knowing that this amazing feedback will be shared with the team. We're thrilled that our proximity to the stadium added to your experience, especially for those exciting game days. We strive to provide a comfortable and enjoyable stay for all our guests and for Quest to feel like a home away from home experience. We look forward to welcoming you back in the future! Until then please take care. Warmest regards,Nicola AbbottFront Office Manager
par un voyageur
Publié le 7 juill. 2024 sur Expedia
I liked that it was close to everything we needed for the reasons we were there. Not sure i would bother to stay there again - not value for money.
All the staff are all friendly and nice eough, but didn't ask if everything was good.
The room condition wasn't as good as the last time we stayed. But it was the smaller one bedroom apartment.
The room was stuffy with no window and air flow in the bedroom. We had to have the airconditioner on to sleep in winter (maybe a fan would be a option), it didn't seem safe enough to leave the window open at night while asleep on the Gold Coast. I really wouldn't pick that room to stay in again.
The tiles in the kitchen looked a bit grubby (not sure if that is the look of the tile, or just needs a good scrub, but it didn't make me feel overly comfortable walking bear foot on the tiles) and the carpet was looking worn out.
The worse was the sheet on the bed was not long enough and it didn't quiet make it to the edge of the bed (about a couple of inches off), so my feet could feel the matress protector and the edge of the sheet. It didn't make for a comfortable sleeping at all.
I didn't feel this way about the hotel last time we stayed over a year ago. This time a couldn't wait to go home. I would probably say the condition of the rooms isn't as new and nice as the first visit - looking tired.
Overall the property was fine outside the rooms. The area was okay with the Robina Shops fairly close.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par FOM, Gestion de l’hôtel
Thank you, Kerry, for taking the time to leave your honest and detailed review of your stay with us. It was a delight to have you back at Quest Robina. However, I am disappointed to learn that we may have missed the mark on this stay and did not deliver an effortless experience.While it’s great to hear that the team was friendly and helpful, I understand that the one-bedroom apartment did not meet your expectations. When you previously stayed with us, it was in our one-bedroom residential apartment, which has a slightly different layout and a more open plan. If you stay with us again, we can try to allocate this style of apartment, and I will personally ensure that it is up to standard.We wish you all the best and hope to have another chance to provide you with an exceptional experience.Warmest regards,Nicola AbbottFront Office Manager
par un voyageur
Not sure I would be back
Publié le 3 juill. 2024 sur HotelsI’ve booked 2 bedrooms 2 bathrooms apartment with sofa bed for our family of 5. But at checking in they gave me a smaller room with only 1 bathrooms and sofa bed not made up. After complaint with receptionist, I’ve got a new room that exactly matches what I’ve booked for.
The apartment is new, modern and clean. Location is next to stadium so you get a parking building view from balcony.
The next morning after checked out they overcharged me for parking spaces. We had 2 cars but got charged for 3. After a few emails I’ve got a refund back.
Overall not so sure I will go back.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par FOM, Gestion de l’hôtel
Thank you Sarunya for taking the time to share your experience with us. I do apologise for the initial inconvenience you encountered with the room allocation and the unprepared sofa bed. It’s disappointing to hear that we fell short of your expectations upon check-in however, its great to hear that our team quickly addressed the issue and provided you with a solution that met your needs. .We do hope for the opportunity to welcome you back to Quest Robina in the future to provide an effortless experience for you and your family and to show you why we are so highly raved about. We wish you all the very best and please take care. Warmest Regards, Nicola AbbottFront Office Manager
par un voyageur
Publié le 30 juin 2024 sur Lastminute
Lovely quick stay, the apartment was beautifully presented.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par FOM, Gestion de l’hôtel
Thank you Danielle for your lovely review! We are so pleased to hear that you enjoyed your quick stay with us and found the apartment to be beautiful.Your kind words mean a lot to us, and we hope to welcome you back for a longer stay in the future. If there's anything we can do to make your next visit even more enjoyable, please let us know.Warmest regards,Nicola AbbottFront Office Manager
