Avis Riviera Bed and Breakfast

Hi JaneThank you for your comments. I would like to address each one to clarify your concerns.Yes, my front desk is open daily as per hours mentioned but as I am a human being with certain needs, eg medical appointments, then my goal is to work around guest eta. Because you mentioned you would be arriving at 3 pm, I organised myself around that time with an hour to spare for my medical appointment at 4 pm. You arrived at 5 pm. I apologise for any offence but it was an important appointment & unable to cancel. I find it helpful if guests change their eta to receive a text indicating that change. This way I am able to reorganise myself as much as possible. As a B&B operator for 20 years, it has been & continues to be my practice to welcome guests myself & to show them  their accommodation. A B&B operates differently to a hotel, Jane. I offer 3 options to guests - 2-night & 3-night stays with breakfast. For 1-night stays, I offer Room Only, with the option to pay an extra 10 for a delicious weekend French breakfast, as much as you can eat or drink. Yes, the breakfast was offered & you declined. I believe the word 'not useable' regarding the Internet is not exactly as it is in reality. I am running a business with the same Internet. Telstra is trying to fix their problem of Internet. that causes intermittent disconnection. It is hardly fair to blame me for Telstra's incapacity to fully resolve their problem. I am operating my business in spite of the occasional drop-outs. This part of Gilston does not have any other option for the moment. Telstra is the 'best' service. True, there is no TV in this room, but there is a TV several metres away in the Private Guest Lounge. I have had guests thank me many times for a room without TV.  They do not want such a distraction, so each one's needs is different. There are 2 other rooms with TV's. In 20 years, never have I heard a guest say that this room was 'too small for 2 people'. As well, you were only 1 person. I am a little confused. I checked the door from bedroom to ensuite (private) & it closed without a problem so I am not sure about this issue you raised. This room is 99% of the time used by 1 person or by a couple so there is no issue with privacy 'if you are sharing with another person'. Others checked the blind in the bedroom.  It is firm but it works well.  As for the shower, you may remember, I offered for you to use another shower just opposite your ensuite. We are in the process of modifying the shower in the ensuite & are waiting for the renovator. The beauty of staying in a B&B is that a variety of people interact thereby enhancing the ambience & some are simply more exuberant than others. It is something I have little control over. I do not know how Expedia calculated your payment of 183.80 they paid me.  It was NOT 189.80 as you alleged.  I hope my reply clarifies issues raised.

What an encouraging review! Thank you for sharing with the travelling public and touching on so many areas of your stay that prompted to give us a 10! We also valued your presence with us and hope you can make it again! Kindly Caroline

Lovely to have had your stay and thankful for your experience being safe and quiet to suit your needs. Hoping the best for you, Kindly Caroline

Thank you Roberto for your extremely kind and generous review. I am humbled. You were an easy and pleasant guest to have around. Hope you make it again!

It was a great pleasure to have had you all 3 stay. We were privileged to learn lots of new things about another way of life. Thank you so much Larissa for your very generous review and we look forward to your return. All the very best, Warmly Caroline

And it was an absolute delight to have had you as our guests. Thanks so much for your review Maria and we look forward to your return visit. All the very best warmly caroline

Thank you Justin for your encouraging review we do our best! Sorry for delay in responding. I only found your review now but it was truly worth waiting for. Best wishes and please come again! Warmly caroline

Thank you. Your rating is encouraging and beneficial. Kindly Caroline