Note fondée sur 188 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Wotif
both hubby n i very ill from stay..so much dust and mould. we are both off work for a week!!!! ive paid $130 a night at a motel nearby in the recent past and had better conditions. your bed didnt even have a proper mattress protector. most places have a topper to disguise bad matress but not at yours. the sofa/sofabed needs to be disposed.... are average weight couple and it sank so badly. we had to use spare blanket to cover before sitting on it. did u even know your curtains are mouldly and can cause serious inhalant harm. Just like my husband n myself. ive lost a weeks wages now!!!!!!!!
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Great location, basic room, clean but could use an update. Lift out of action atm so we got some steps in. Reception only open on the last day and he seemed lovely. We were sent communication via email for all our needs re check in and check out.
par un voyageur
Publié le 15 mars 2024 sur Expedia
First, a warning... They take a photo of the front and back of your credit card when you check in.
The place was absolutely disgusting. I stay in the Gold Coast quite a bit and thought that this time I would just stay in an ok place and nothing fancy.
Stayed on the first of March for 2 nights. Had to leave after the first night and book a different place because of a strong smell of urine and a solid chunk of human waste that was left on a spare blanket.
Advised that they should be in contact with me about compensation. they never called.
I got Expedia to contact them about a refund. They refused.
The place is gross. So gross that I had to book another place to leave this place for my second night. It was actually that bad.
And they clearly accept this as standard because they wouldn't even entertain even a partial refund.
There's a group of about 5000 people all around Australia that travel to the Gold Coast several times every year to attend business events. I'm going to make sure they stay clear of this dumpster fire.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Jean-Luc, Gestion de l’hôtel
Hi Matthew,Thank you for taking the time to leave us a review, feedback is greatly appreciated.Please allow me to address your review. When you sent us a message regarding the smell and the problems with the sheets and blankets we changed these for you and we ourselves did not detect any urine odour in the apartment.Unfortunately in regard to your early departure, we understand this and would have been happy to facilitate providing you with at least a partial refund. However, you did not inform us that you had checked-out and found another place to stay. We only found this out after having been called by Expedia.I apologise for the issues we had in communicating and properly resolving your issues. We will strive to do better in the future.
par un voyageur
Publié le 1 mars 2024 sur Wotif
Not as quiet as expected
par un voyageur
Publié le 25 févr. 2024 sur Wotif
Received no information about how to get in.
Lift very slow and broken down when I wantedto leave which meant that I had to rely on another guest to finish pacling and bring my gear down.
Receiption not open when advertised.
par un voyageur
Publié le 23 janv. 2024 sur Expedia
When we arrived we had an apartment allocated that was very dirty but absolutely stank of long term cigarette smoke it permeated everything and in fact the whole complex stank. They offered another apartment and this one had not even been cleaned. One lady from another one of their resorts came and did her best but the kitchen was flithy, the drawers were flithy and had food scraps in them. The cooktop was in such bad condition did not use it. This is room stank as well just not as bad. A drawer under the bed was out and broken on the floor and one window by the bed had no curtain so you could see straight into the bed. On further review the air con unit on the deck had rubbish under it clearly no one had even bothered to check it and had not done so for a while. Management sorted the drawer and curtain but took some of the deck rubbish but clearly did not really care. We spent the 1st 2 days cleaning and had to buy air freshners to get the atmosphere right. Old facility needing major maintenance including the slowest lift ever experienced, extremely dissatisfied with accomodation and have asked them what they are going to do about it was not up to standard for money paid and we are chasing for a partial refund. Summary terrible and apart from lady first day complacent staff. They said would review refund request never came back. We have been to the Gold Coast frequently much better options, avoid this property.
par un voyageur de Sydney
Publié le 12 janv. 2024 sur Expedia
par un voyageur
Publié le 13 nov. 2023 sur Expedia
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Very basic old style accommodation. Too much outdoor lighting at night. Blockout drapes did not fully fit the openings. Thrre was no natursl light during the day due to the tall builing next door. Barbeque had been out of order for sometime but there wss no mention about it. Web info says to contact using given numbers, but they did not work at any time. Had to look up their website for email. Reception was never open.
par un voyageur
Publié le 9 juill. 2023 sur Expedia
Good location, with comfortable until layout. A very quick walk to the beach and many local dining options, including the local surf club.
