Note fondée sur 961 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 juill. 2024 sur Expedia
The shower had mould in it, there were light fixtures that were not secured in the ceiling properly and for a “luxury room” it was very average. Will not be staying here ever again as the price was far too much for what we got
par un voyageur
Publié le 24 juin 2024 sur Expedia
par un voyageur
Publié le 24 juin 2024 sur Expedia
호텔이 너무 오래돼서 위생상태가 아쉽고, 인터넷이 잘 안되서 불편함. 그리고 주위가 너무너무 시끄러움!!!
Commentaires de Gestion de l’hôtel
27 juin 2024 par Fraser Ross, Gestion de l’hôtel
Bonjour Eun Hwa,Thank you for sharing your feedback following your recent stay at Sofitel Gold Coast Broadbeach. I am truly sorry to hear that your experience did not meet your expectations.I apologize for the issues you encountered with the cleanliness and the internet connection. This is certainly not the standard we aim to provide, and I assure you that we will address these concerns with our housekeeping and IT teams immediately. Additionally, I regret that you found the surrounding area to be noisy. We understand how important a peaceful environment is for our guests and will work to find solutions to mitigate external noise.Our Guest Experience Manager will be reaching out to you to discuss your feedback in more detail and to ensure that your next stay with us is a much-improved experience.Thank you once again for your valuable feedback.Merci,Fraser RossGeneral Manager
par un voyageur
Publié le 24 juin 2024 sur Expedia
This was the perfect hotel to stay at while attending a conference at the convention Centre!
par un voyageur
Publié le 19 juin 2024 sur Expedia
I stayed at the Star hotel the night before and for around the same amount of money, The Star is far superior. All amenities are in their building. All modern conveniences were far superior to Sofitel. You can't even just have a quick bite for breakfast at Sofitel. It's a full buffet or nothing. If i hadnt stayed at The Star first, i wouldn't have even known there was such a big difference in most areas. The staff at Sofitel are outstanding however their actual hotel lags behind the Star in all areas.
par un voyageur
Publié le 17 juin 2024 sur Wotif
Good position
par un voyageur
Publié le 11 juin 2024 sur Hotels
par un voyageur
Publié le 5 juin 2024 sur Wotif
Location close to beach
par un voyageur
Publié le 2 juin 2024 sur Wotif
par un voyageur
Publié le 27 mai 2024 sur Wotif
