Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Expedia
If I had pick a slight negative I’d say if large pool was also heated but we loved our time there
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Fraser Ross, Gestion de l’hôtel
Bonjour Mr. Stuart,Thank you for taking the time to share your feedback following your recent stay at Sofitel Gold Coast Broadbeach. I’m delighted to hear that you had a great time with us and enjoyed your stay overall.I appreciate your suggestion regarding the large pool and understand how a heated option would have been ideal for your experience. I will certainly share this with our team as we continue to improve our facilities to meet our guests' expectations.We look forward to welcoming you back in the future, and I hope your next visit will be just as enjoyable, if not even better!Merci,Fraser RossGeneral Managerfraser.ross@sofitel.com
par un voyageur
Publié le 25 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Wotif
The staff are so friendly and helpful. It was great to have access to on-site secure parking. Our room was quiet with a great view of the ocean. The concierge staff go out of their way to assist with any problems. Will definitely stay here again.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
After attempting to arrange a different date due to my daughter being critical ill and needing emergency surgery. The reservations team Emline refused all attempts to negotiate with the Expedia, despite a manafwr approving a refund under the circumstances. Certainly no humab in this service. Shame.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Disappointed as Sofitels are usually 5-star hotels but this one is tired looking and needs refurbishment. Our room wasn't clean (hair on shower floor and dirt marks on cupboard doors, mirror and wall). If we were staying more than 2 nights, we would have complained and asked for another room. The location in Broadbeach is excellent (close to everything) and my saving grace was a Starbucks opposite the hotel as there was no coffee machine in the room! All in all, we were disappointed and will not stay there again.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great location, friendly staff, clean
Could do with an update of bathrooms for aesthetics but they are cleaner than some new hotels I’ve been to!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Very good spot to stay
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Ideal Location and walking distance to good restaurants
par un voyageur
Publié le 18 sept. 2024 sur Wotif
Surprised to be charged $25 a day to park. Not informed until leaving. I have never been charged for parking at a hotel before. Steps to lifts in carpark was also unsatisfactory
