Note fondée sur 684 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Wotif
No exhaust fan in bathroom so unable to dress easily after shower as clothes stick and hard to get on because of moisture that is in the air from hot water steam. Also can’t see in mirror until it all clears because of lack of exhaust fan. Vent above shower is insufficient.
Otherwise everything else good.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The SMA Team :), Gestion de l’hôtel
Thank you Maureen for taking the time to leave your wonderful 5 star review and for your feedback re the exhaust fan. The vents in the bathroom are meant to be extractor fans as we could put put them in the ceilings. However, we will look into this issue asap and will follow this up with you as we want to ensure our guests have a comfortable stay.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The SMA Team :), Gestion de l’hôtel
Thanks for taking the time to leave your great 4 out of 5 review of your stay with us at Southport Motel and Apartments! We hope to see you again soon.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
This property is nothing like the photos. I paid quite a lot of stay in a very old and dated room. I didn’t feel safe so wouldn’t suggest a female staying on their own. There is only a push lock for the door no dead lock.
People are nice but some improvements needed to property. I left early due to noise, unsafe, date property etc
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jamie , Gestion de l’hôtel
Hey Kristen,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your concerns about safety and noise are taken seriously, and we will address the issues regarding the door locks and property conditions. We appreciate your comments about our staff, and our committed to making improvements to ensure a better experience for all guests. If you'd like to discuss this further, please feel free to reach out directly. Kind Regards Jamie
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jamie , Gestion de l’hôtel
"Thank you for your feedback! We're glad to hear you enjoyed your stay here at Southport motel and Apartments. Our team and i do our best to enhance our customer's experiences.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jamie , Gestion de l’hôtel
Hey Ben, Thank you for leaving us a great rating, look forward to you next trip. We hope to welcome you back soon!"
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The initial welcome was a bit poor as i paid for three pers and i had to request a second key. The 2nd keyhad no power key on the set. I then had to ring reception to request the Wifi which should had been in my welcome pack. Poor customer service. I will never go to this motel again
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The SMA Team, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay. It’s disappointing to hear that your welcome didn’t meet your expectations, especially regarding the key situation and Wi-Fi access.We appreciate your comments and will address them with our team to ensure a more seamless experience for future guests. Your comfort and satisfaction are our top priorities, and we’re sorry to have fallen short in this instance.If you’re open to it, we’d love the opportunity to regain your trust in the future. Please feel free to reach out directly if you’d like to discuss your experience further.Thank you again for your feedback, and we wish you all the best in your future travels.
par un voyageur
Publié le 28 sept. 2024 sur Wotif
Well done
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Jamie, Gestion de l’hôtel
Hey Peter, Thank you for your feedback, we are happy our team perform to a high standard of service.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The SMA Team, Gestion de l’hôtel
Hi Susan,We are sad to see that we fell short of your expectations for this stay. Please feel free to contact us to provide any feedback. We hope to hear from you so we can improve our overall guest experience.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Jamie , Gestion de l’hôtel
Thank you for your fantastic 10/10, we our proud to make our guests feel at home.
par un voyageur
Publié le 22 sept. 2024 sur Wotif
I was dissatisfied with the noise coming from other rooms.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Jamie , Gestion de l’hôtel
Hey Michelle, Sorry to hear you were dissatisfied with the noise, i would like to follow up with you, we want our customers to feel relaxed and comfortable while staying with us.
